The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 10150 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 3, 2026 — Rated 3 out of 10 by R.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

Overpriced digital downloads. Sent emails acting like it was the last chance to purchase at a discounted price then after I made my purchase a week later they again discounted the price 30%.

Report a concern   July 3, 2026 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Always a wonderful and seamless transaction, thank you!

Report a concern   July 2, 2026 — Rated 10 out of 10 by R.E. The Grad Team
What do you like about our products and services?

As a palestinian American, I absolutely loved the effort given to provide the Oregon Tech Stole with the Palestinian flag. It made a while world of difference on how myself and my family will remember that day, as well as my true love and appreciation of OIT dedication to Diversity and Inclusion. Thank you for a great graduation experience

Report a concern   July 2, 2026 — Rated 10 out of 10 by D.G. The Grad Team
What do you like about our products and services?

Great pictures!

Report a concern   July 2, 2026 — Rated 8 out of 10 by S.R. The Grad Team
What could we do to improve?

some of the photos were genuinely bad, i know it is tough with all the students but maybe take rapid sequences next time.

Report a concern   July 2, 2026 — Rated 10 out of 10 by A.L. The Grad Team
What do you like about our products and services?

It was really great quality and I loved all the great angles you were able to catch of me at graduation.

Report a concern   July 2, 2026 — Rated 7 out of 10 by K.S. The Grad Team
What could we do to improve?

My son‘s photo was taken with one of his shirt collars hanging outside of his gown. For this price, I would’ve expected the photographer to pick up on those little nuances and fix them prior to taking photos.

Report a concern   July 2, 2026 — Rated 9 out of 10 by T.T. The Grad Team
What do you like about our products and services?

The photos are great & shipping was speedy! The prices are a little extreme in my opinion. I only ordered one photo due to the cost. I had already paid an extreme amount for senior photos.

Report a concern   July 2, 2026 — Rated 9 out of 10 by H.A. The Grad Team
What do you like about our products and services?

Picture looks good and professional.

Report a concern   July 2, 2026 — Rated 10 out of 10 by D.M.S. The Grad Team
What do you like about our products and services?

Quality of work

Report a concern   July 2, 2026 — Rated 10 out of 10 by B.K. The Grad Team
What do you like about our products and services?

Photo is taken perfectly. I ordered one and it arrived in the mail promptly.

Report a concern   July 2, 2026 — Rated 9 out of 10 by J.Y. The Grad Team
What do you like about our products and services?

Picture clear and well aligned

Report a concern   July 2, 2026 — Rated 5 out of 10 by M.F. The Grad Team
How did we disappoint you and what can we do to make things right?

Your picture prices are way to high I would’ve bought more but couldn’t afford it

Report a concern   July 2, 2026 — Rated 6 out of 10 by H.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The images were very expensive to purchase

Report a concern   July 2, 2026 — Rated 10 out of 10 by Y.K.N. The Grad Team
What do you like about our products and services?

I really loved it. Quality of the frame was fabulous.

Report a concern   July 2, 2026 — Rated 6 out of 10 by C.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices are too high. I do like how they captured every special moment, but the way the world is today, the prices are too high. To edit each photo was also too expensive.

Report a concern   July 2, 2026 — Rated 2 out of 10 by R.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Received my photos bent and folded in the mail.
Photos should be shipped rolled in a tube or a stronger envelope.
I emailed and questioned a reprint and never received a response back.

Report a concern   July 2, 2026 — Rated 8 out of 10 by D.V. The Grad Team
What could we do to improve?

Have a tracking number when items ship.

Report a concern   July 2, 2026 — Rated 10 out of 10 by R.G. The Grad Team
What do you like about our products and services?

El pronto servicio y la buena calidad de la fotografía.

Report a concern   July 2, 2026 — Rated 7 out of 10 by K.P. The Grad Team
What could we do to improve?

I appreciate that you were there and photographed my son, but the photo of him was crooked and with too much space at the top. After I purchased the digital version, I had to straighten it a few degrees as well as crop the top off. You also used one single photo of him, but just changed the background and zoomed in on the same photo. I know there are many graduates and you had to be quick, but I was unable to purchase prints because your photo was crooked and your editing features didn’t include straightening. I would also have preferred you took at least two photos of him by himself rather than the same photo with many backgrounds. Thank you.

Report a concern   July 2, 2026 — Rated 10 out of 10 by H.O.N. The Grad Team
What do you like about our products and services?

They were very attentive.

Report a concern   July 2, 2026 — Rated 9 out of 10 by S.S. The Grad Team
What do you like about our products and services?

The posing, colors and background variety are all good (though maybe a completely different background color option would be good, in addition to what you offer—I code slate blue and the flower background ). Some professional photographers would also have had a special piece of tissue or brush with powder to take away the really shiny highlights on foreheads, noses and cheeks — these glaring spots are quite obvious.

Report a concern   July 2, 2026 — Rated 7 out of 10 by K.Z. The Grad Team
What could we do to improve?

Nothing you did a great job with hot weather too

Report a concern   July 2, 2026 — Rated 10 out of 10 by R.S. The Grad Team
What do you like about our products and services?

The quality of the pictures was very good and photographers were very professional

Report a concern   July 2, 2026 — Rated 1 out of 10 by T.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I'm sorry I was trying to put 10. We were very happy with the plaque we received

Report a concern   July 2, 2026 — Rated 1 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo arrived completely bent up. Was not properly protected (no heavy duty cardboard - photo just put in flimsy envelope with extremely lightweight piece of cardstock). Putting words “do not bend” is not going to fly with the post office - that is why they have photo mailers at the post office. I sent email and photos to Grad Team to show damage and request replacement- no reply to date and no replacement to date. Not cool.

Report a concern   July 2, 2026 — Rated 2 out of 10 by K.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos are so expensive and not that professionally edited. Some are with AI generated backgrounds. Lighting and quality not at par given the price.

Report a concern   July 2, 2026 — Rated 0 out of 10 by D.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo wasn't printed correctly. Contacted you guys about it, heard nothing back. $14 per photo for misprint.

Report a concern   July 2, 2026 — Rated 6 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

First off you contacted me constantly! Way over kill, and annoying. Once I ordered 3 pictures, you still harassed me to buy the other ones! And the prices of your products were very high.

Report a concern   July 2, 2026 — Rated 8 out of 10 by K.W. The Grad Team
What could we do to improve?

The prices are too high.


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