based on 9369 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The photos I received were bent when I received them.
I thought they were good quality and not too expensive. I also like the many options of poses and backgrounds.
Good quality and prices
The speed at which I received the product as well as the qu
Ordering was easy and the products came quickly. They were great quality photos and the whole family enjoyed them. It's nice to have someone else take pictures so I can focus on the graduation and cheering!
Portrait style photos are fine but I also bought shots from the ceremony and the quality is awful. I wish I hadn’t.
A little pricey but the photographs were beautifully done. Very professional. Quick turnaround on prints. Wish there was a 4x6 option.
The photos were great but maybe for the portrait shot use a background or shoot against the wall instead of the crowd.
I liked the choices given for the grad pics
I ordered pictures, I loved the pictures, I got them back on time and actually quicker than I expected.
Pictures are OUTRAGEOUSLY and RIDICULOUSLY expensive. Shameful.
Prices were egregiously predatory.
I appreciated the text notice that photos were ready and the text reminder they were available to purchase. Easy to purchase online!
The pictures were dark and part of the dean was cut off.
The picture is very nice. Great background and picture quality is wonderful
I have been playing phone tag with the Grad Team. I left a detailed message. They call me back so that they could not find my photo then they said they had it, still know a solution. Today has been a week between emails and phone calls.
I received a photo of my son’s hooding ceremony and the diploma was cut in half off the picture. You could not see the school he graduated from. I requested a replacement picture a week ago and still have not been able to talk to a live person to verify it will be sent. Thank you, Name removed
Your pictures came out fine, but I would never order another special item from you guys. The magnet is microscopic….it looks as small as a baseball card from a pack of bubble gum from 1920. The plaque is plain, no school colors and again, SMALL! It looks more like it belongs in a memorabilia shop with the same baseball card to be sold for $7 and be hung on a 13-year old’s bedroom wall. I ordered it to go next to one we got for his high school graduation through Romagueira Photography. The high school looks spectacular….your plaque is embarrassing near it, so I’ve chosen NOT to even hang it.
The vast array of choices. Additionally, Emily from Customer Service was outstanding in customizing my request. Thank you.
It was extremely expensive to just download digital photos.
I was happy that there was a service taking pictures. We were not seated in order to get good pictures during the graduation.
The pictures that I bought were blurry when I received them
The picture quality is okay, but the envelope came completely folded in half despite the label that read "photos do not bend." While I realize that is the USPS' fault, better packaging for shipping would solve the problem. A single flimsy piece of cardboard in a regular envelope is not sufficient especially considering the price of each photo.
Chipped coffe cup amd offset cheap refrigerator magnet. Emailed in photos and invoice and never heard back
I emailed about one of my photos being cropped to cut out most of my friends face, more than once, and never heard back. You could make it right by correcting the image I paid for.
I am not sure why I am receiving this survey - there is no context.
If it is for the quality of the photo I have ordered, I have not received any product yet to make such judgement. From the proofs that I had to chose from, they look like they will be nice.
Felt pretty scammy, overall.
You were able to capture some random shots of our daughter that we weren't able to be close enough for
Ease of viewing photos and placing orders
I was expected more grandiour
Easy to navigate ordering, ability to see a proof before purchase.