The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 10150 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 26, 2026 — Rated 7 out of 10 by L.W. The Grad Team
What could we do to improve?

I did like the candids, but better poses.
My older son graduated from a different university and I have professional photos of him receiving his degree cover from the dean shaking hands and a great photo after receiving the degree cover. I even have a great professional photo of myself receiving my college degree from the bishop back in 1989.

Report a concern   June 26, 2026 — Rated 6 out of 10 by B.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered three pictures. One is very blurry and not worth the money it cost. I guess I expected it to be better quality.

Report a concern   June 26, 2026 — Rated 7 out of 10 by J.B. The Grad Team
What could we do to improve?

Didn't like same picture with just diferent background right now everyone can edit pictures like that sometimes kids put better mode and smile to others than the parents this was my situation that is the reason I buy only fews I was waiting find more options from that special day 🙄

Report a concern   June 26, 2026 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

Well, the product quality was very good, and I was very happy with my order. reasonable prices and a good variety of price options. Thank you!

Report a concern   June 26, 2026 — Rated 7 out of 10 by K.D. The Grad Team
What could we do to improve?

I wish there could of been one or two more poses

Report a concern   June 26, 2026 — Rated 10 out of 10 by M.S.H. The Grad Team
What do you like about our products and services?

It was quick, easy and had a lot of pics to choose from

Report a concern   June 26, 2026 — Rated 10 out of 10 by C.D. The Grad Team
What do you like about our products and services?

Amazing experience. It feels like the university and the personnel really care. I’m sad my experience was so short (because I graduated so quickly).

Report a concern   June 26, 2026 — Rated 8 out of 10 by L.I. The Grad Team
What could we do to improve?

I think you guys did a great job! I just think the lighting in the gym wasn't that good. Thank you for taking so many great pictures of such a special day!

Report a concern   June 26, 2026 — Rated 10 out of 10 by G.S. The Grad Team
What do you like about our products and services?

Easy process. And quick turn around for our order.

Report a concern   June 26, 2026 — Rated 9 out of 10 by D.F. The Grad Team
What do you like about our products and services?

I appreciate that someone took up close photos and make them available. Didn't love all the background choices, but the plain backgrounds were professional and appreciated.

Report a concern   June 26, 2026 — Rated 9 out of 10 by D.B. The Grad Team
What do you like about our products and services?

What do ordered

Report a concern   June 26, 2026 — Rated 2 out of 10 by B.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

The title head was missing letters

Report a concern   June 26, 2026 — Rated 8 out of 10 by P.H. The Grad Team
What could we do to improve?

Lower the prices a bit.

Report a concern   June 26, 2026 — Rated 10 out of 10 by A.S. The Grad Team
What do you like about our products and services?

Good quality!

Report a concern   June 26, 2026 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Great photos and selection of photo gifts.

Report a concern   June 26, 2026 — Rated 9 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Photos were great and sent very quickly.

Report a concern   June 26, 2026 — Rated 8 out of 10 by M.F. The Grad Team
What could we do to improve?

Not a thing

Report a concern   June 26, 2026 — Rated 9 out of 10 by S.J. The Grad Team
What do you like about our products and services?

The pictures of my daughter were crooked. The Grad Team was able to straighten half of them, so I could order some. I would have liked to order the close-up ones, but it was not possible to straighten them.

Report a concern   June 26, 2026 — Rated 10 out of 10 by L.N. The Grad Team
What do you like about our products and services?

Very fast service and very easy to place my order

Report a concern   June 26, 2026 — Rated 10 out of 10 by S.V. The Grad Team
What do you like about our products and services?

Turnaround was very quick.

Report a concern   June 26, 2026 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

Thank you. Very nice pictures
Keep up.

Report a concern   June 26, 2026 — Rated 8 out of 10 by A.M.N. The Grad Team
What could we do to improve?

Lower your prices

Report a concern   June 26, 2026 — Rated 3 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

for the pictures to be as expensive as it was, you would think the pictures would be clear and better quality. Also other graduates got multiple poses and others only got one? the photographers didn’t look to make sure things weren’t tangled or if other things needed to be removed. poor quality in my opinion.

Report a concern   June 26, 2026 — Rated 9 out of 10 by S.E. The Grad Team
What do you like about our products and services?

Options.

Report a concern   June 26, 2026 — Rated 9 out of 10 by T.W. The Grad Team
What do you like about our products and services?

I like that you were able to capture pictures that we couldn’t.

Report a concern   June 26, 2026 — Rated 5 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo price is insane, thus the average score of 5.

Report a concern   June 26, 2026 — Rated 7 out of 10 by L.M. The Grad Team
What could we do to improve?

The photographer had only 2 poses, and unfortunately, one was with a thumbs up. Not what we wanted. The pictures also had an orange tint.

Report a concern   June 26, 2026 — Rated 8 out of 10 by M.D. The Grad Team
What could we do to improve?

Price is a bit high for 3 downloads

Report a concern   June 26, 2026 — Rated 0 out of 10 by K.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I submitted a request and never received a response. Responding to your customers would be a good first step.

Report a concern   June 26, 2026 — Rated 8 out of 10 by K.D. The Grad Team
What could we do to improve?

When I was editing the photo that I purchased. The up and down feature worked but the left to right did not. So, the grad is not centered.


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