The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7919 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 16, 2023 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Love how my pictures turned out

Report a concern   November 16, 2023 — Rated 8 out of 10 by A.V. The Grad Team
What could we do to improve?

Better camera angles are needed and if anything we need the graduate pose on stage with diploma before sitting down

Report a concern   November 16, 2023 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

It was great product with reasonable prices and quick shipping

Report a concern   November 16, 2023 — Rated 10 out of 10 by T.T. The Grad Team
What do you like about our products and services?

Very good service and the pictures look great

Report a concern   November 16, 2023 — Rated 10 out of 10 by J.A. The Grad Team
What do you like about our products and services?

Excellent photos and great prices! I was concerned I wouldn't be able to afford to get photos but the process were very affordable!

Report a concern   November 16, 2023 — Rated 10 out of 10 by P.V. The Grad Team
What do you like about our products and services?

Very accommodating, new how to direct me in stance and where to look, gave good suggestions and allowed me some time to prepare myself. Very fantastic photographer. I would hire him outside of grad photos.

Report a concern   November 16, 2023 — Rated 4 out of 10 by J.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was blurry and out of focus.

Report a concern   November 14, 2023 — Rated 10 out of 10 by C.P. The Grad Team
What do you like about our products and services?

Timeliness and professionalism

Report a concern   November 13, 2023 — Rated 8 out of 10 by R.A. The Grad Team
What could we do to improve?

I ordered for 2 items only one haa arrived until now

Report a concern   November 13, 2023 — Rated 5 out of 10 by B.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not receive all of my items. I'm still waiting on several photos that I ordered a months ago.

Report a concern   November 13, 2023 — Rated 0 out of 10 by S.N. The Grad Team
How did we disappoint you and what can we do to make things right?

photo price

Report a concern   November 11, 2023 — Rated 0 out of 10 by G.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Very costly.

Report a concern   November 10, 2023 — Rated 0 out of 10 by J.L. The Grad Team
How did we disappoint you and what can we do to make things right?

There was no flash on my pictures, so they came out very dark. We are in unable to see the university seal on my diploma case which is disappointing. I flew out to Indiana from California and was excited about having professional pictures to remember this life-changing event which I’ll never get back.

Report a concern   November 9, 2023 — Rated 1 out of 10 by C.F. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   November 9, 2023 — Rated 10 out of 10 by M.R. The Grad Team
What do you like about our products and services?

Great photos

Report a concern   November 9, 2023 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

I like the quality of pictures and plaques.

Report a concern   November 9, 2023 — Rated 0 out of 10 by T.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the picture I paid $20 is awful. It is blurry and very dark and doesn't look like a professional took it. This was one of the most important days of my life and all I have to show is a dark and blurry picture.

Report a concern   November 9, 2023 — Rated 10 out of 10 by P.R. The Grad Team
What do you like about our products and services?

Great quality. Easy process, quick delivery of photos.

Report a concern   November 9, 2023 — Rated 10 out of 10 by M.P. The Grad Team
What do you like about our products and services?

Very nice pictures !

Report a concern   November 9, 2023 — Rated 10 out of 10 by J.J. The Grad Team
What do you like about our products and services?

Great pictures. Great angles. Love the pictures outside as the grass were coming in.

Report a concern   November 9, 2023 — Rated 0 out of 10 by L.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was taken from an angle and I looked as though my posture was not appropriate.

Report a concern   November 7, 2023 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

Quality of work, spontaneous photos, speed of delivery.

It's great! Thank you.

Report a concern   November 7, 2023 — Rated 9 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Good quality & efficient

Report a concern   November 7, 2023 — Rated 10 out of 10 by K.D. The Grad Team
What do you like about our products and services?

N/a

Report a concern   November 7, 2023 — Rated 10 out of 10 by K.V. The Grad Team
What do you like about our products and services?

I enjoyed the activities they had prearranged for the graduation. This was a great experience for my family and myself. The celebration was a blast. I would recommend all graduates to attend.

Report a concern   November 6, 2023 — Rated 10 out of 10 by M.N. The Grad Team
What do you like about our products and services?

Friendly, took care of the grads!!

Report a concern   November 6, 2023 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Pictures were very good quality

Report a concern   November 6, 2023 — Rated 0 out of 10 by R.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered 2 photos and one of them was printed with unusably low color quality. I emailed asking for a replacement and nobody ever got back to me.

Report a concern   November 6, 2023 — Rated 0 out of 10 by D.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures was horrible and did not look anything like the proofs. So disappointed.

Report a concern   November 6, 2023 — Rated 10 out of 10 by A.W. The Grad Team
What do you like about our products and services?

Great photos! Also fast delivery time and they also send out emails so you can order again many months after actual graduation


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