The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 24, 2024 — Rated 10 out of 10 by B.M. The Grad Team
What do you like about our products and services?

It was very easy to order pictures.

Report a concern   May 24, 2024 — Rated 10 out of 10 by S.J. The Grad Team
What do you like about our products and services?

I love the photo selection and fast service.

Report a concern   May 24, 2024 — Rated 7 out of 10 by R.P. The Grad Team
What could we do to improve?

Having a better flow of people to place their items while being photographed and picking them up afterwards.Also making sure everyone knows that programs should be given to everyone who wants one. My team ran out so I didn’t even have the option.

Report a concern   May 24, 2024 — Rated 10 out of 10 by P.S. The Grad Team
What do you like about our products and services?

Fantastic photos!

Report a concern   May 24, 2024 — Rated 10 out of 10 by L.S. The Grad Team
What do you like about our products and services?

Quality and Speed of arrival. Thank you so much

Report a concern   May 24, 2024 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

different options to purchase

Report a concern   May 24, 2024 — Rated 0 out of 10 by P.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Way overpriced for the quality. One of the pics was not fully in focus

Report a concern   May 24, 2024 — Rated 9 out of 10 by S.B. The Grad Team
What do you like about our products and services?

The fact that I didn't have to buy a package deal if I didn't have to.

Report a concern   May 24, 2024 — Rated 0 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture wasn’t packed properly and was completely bent up when received.

Report a concern   May 22, 2024 — Rated 0 out of 10 by G.F. The Grad Team
How did we disappoint you and what can we do to make things right?

I got
The wrong photos

Report a concern   May 18, 2024 — Rated 10 out of 10 by A.L. The Grad Team
What do you like about our products and services?

Professional photographers with good people skills. The pictures turned out really well.

Report a concern   May 17, 2024 — Rated 10 out of 10 by A.R. The Grad Team
What do you like about our products and services?

Great quality product!!

Report a concern   May 17, 2024 — Rated 4 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo was a little blurry

Report a concern   May 17, 2024 — Rated 10 out of 10 by T.J. The Grad Team
What do you like about our products and services?

Quality pictures

Report a concern   May 17, 2024 — Rated 5 out of 10 by V.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Maybe have my eyes open, not take it while I'm still walking? Having the ability to quickly see if the appearance looks good rather than taking it as is.

Report a concern   May 16, 2024 — Rated 10 out of 10 by R.L. The Grad Team
What do you like about our products and services?

The pictures were wonderful from the 2024 George Fox University graduation.

Report a concern   May 16, 2024 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

Professional and so pretty

Report a concern   May 16, 2024 — Rated 10 out of 10 by C.U. The Grad Team
What do you like about our products and services?

Received the photos very quickly after the graduation, was given many options, and clear images. There were multiple images to choose from, only complaint was the cost was pretty high for a lifetime memory.

Report a concern   May 16, 2024 — Rated 6 out of 10 by N.M. The Grad Team
How did we disappoint you and what can we do to make things right?

EXTREMELY expensive!

Report a concern   May 16, 2024 — Rated 10 out of 10 by N.B. The Grad Team
What do you like about our products and services?

Well done! Thanks!

Report a concern   May 16, 2024 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

The team was so comfortable to be around and very friendly.

Report a concern   May 16, 2024 — Rated 1 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I told them I closed my eyes for my stand alone picture and you continued to usher me off.

Report a concern   May 16, 2024 — Rated 10 out of 10 by K.R. The Grad Team
What do you like about our products and services?

Very prompt in sending graduate photos.

Report a concern   May 16, 2024 — Rated 9 out of 10 by S.N. The Grad Team
What do you like about our products and services?

Timely and great quality.

Report a concern   May 11, 2024 — Rated 10 out of 10 by L.H. The Grad Team
What do you like about our products and services?

Staff was very helpful and went out of their way to assist me with requests. Pics were very nice and were received quickly. Thank you!

Report a concern   May 10, 2024 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

It’s was a professional events, and I felt welcome with staff being very helpful and show much care for students.

Thank you Berkeley College 🙏🏼.

Report a concern   May 10, 2024 — Rated 0 out of 10 by K.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo we received has a large water spot on the left sleeve. This was not visible in the proof version from which we purchased. We now do not have a usable photo. I wrote over a week ago to file a complaint with no reply.
Not happy.
Johleen Last name removed

Report a concern   May 10, 2024 — Rated 10 out of 10 by L.F.C. The Grad Team
What do you like about our products and services?

Loved my picture on the plaque

Report a concern   May 10, 2024 — Rated 10 out of 10 by R.G. The Grad Team
What do you like about our products and services?

Prompt service, good selection from proofs!

Report a concern   May 10, 2024 — Rated 10 out of 10 by P.L. The Grad Team
What do you like about our products and services?

Great pictures


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