The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7919 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 17, 2023 — Rated 10 out of 10 by N.H. The Grad Team
What do you like about our products and services?

Easy process

Report a concern   November 17, 2023 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

They did a great job and I loved the pictures and there was a great variety. I do wish they weren’t so expensive to purchase but I understand that’s how it goes.

Report a concern   November 17, 2023 — Rated 10 out of 10 by P.G. The Grad Team
What do you like about our products and services?

I love my portraits. The portraits were delivered promptly.

Report a concern   November 17, 2023 — Rated 8 out of 10 by J.R. The Grad Team
What could we do to improve?

Pre graduation candid photos may be a good idea. While everyone is arriving and figuring out life, snapping a few of those photos would be cool.

Report a concern   November 16, 2023 — Rated 10 out of 10 by A.Y. The Grad Team
What do you like about our products and services?

Very nice pictures!

Report a concern   November 16, 2023 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

Lots of great photos to choose from!

Report a concern   November 16, 2023 — Rated 10 out of 10 by V.T. The Grad Team
What do you like about our products and services?

The was coordinated, professional, and I had some great shots to pick from.

Report a concern   November 16, 2023 — Rated 10 out of 10 by B.G. The Grad Team
What do you like about our products and services?

Fast service and good product. These photos are priceless to a grandmother. I may order some more as xmas gifts.

Report a concern   November 16, 2023 — Rated 10 out of 10 by D.C. The Grad Team
What do you like about our products and services?

N/A

Report a concern   November 16, 2023 — Rated 8 out of 10 by F.B. The Grad Team
What could we do to improve?

Could have had a better back ground for the pictures

Report a concern   November 16, 2023 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

Change the background

Report a concern   November 16, 2023 — Rated 10 out of 10 by M.D. The Grad Team
What do you like about our products and services?

Awesome service!

Report a concern   November 16, 2023 — Rated 10 out of 10 by M.L. The Grad Team
What do you like about our products and services?

The team really made sure it was a beautiful and memorable experience for the grads and their loved ones. The photographers made sure to capture EVERYONE several times and I saw a photographer have a girl redo her shots in the sitting crowd because he must have saw they didn’t turn out right the first time. They really care!

Report a concern   November 16, 2023 — Rated 1 out of 10 by D.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Both of the 5x7’s ordered had incomplete printing with white paper showing through- one long area along the edge that’s visible when framed and the other closer to the center of the photo.
The proportions of the subject’s face to amount of background give an unnatural appearance. Perhaps they are best for composites but make the photo unbalanced for purchased portraits.

Report a concern   November 16, 2023 — Rated 10 out of 10 by S.O. The Grad Team
What do you like about our products and services?

You captured a great picture of my daughter! Thank you

Report a concern   November 16, 2023 — Rated 10 out of 10 by R.R. The Grad Team
What do you like about our products and services?

The photography was fantastic!

Report a concern   November 16, 2023 — Rated 8 out of 10 by P.C. The Grad Team
What could we do to improve?

Instant access. That was fast

Report a concern   November 16, 2023 — Rated 0 out of 10 by F.S. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures were not retouched as requested and paid. This is very disappointing to have spent $275 for something and not be satisfied. The worst of all I emailed customer service about my order they didn’t reply back to my email

Report a concern   November 16, 2023 — Rated 10 out of 10 by S.F. The Grad Team
What do you like about our products and services?

High quality and timely delivery

Report a concern   November 16, 2023 — Rated 10 out of 10 by N.F. The Grad Team
What do you like about our products and services?

Nice quality photos

Report a concern   November 16, 2023 — Rated 0 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures looked like they were taken in a hurry, in which they were and the quality is very poor for the price that is charged.
I would never recommend. I was never shown my pictures that were taken in the Armory until it was time to pay for them. My gown wasn’t properly fixed, my cap was crooked and there was no mirror to even look and fix myself prior to taking my pics.
None of the staff helped to fixed us seeing that we had no mirror to look at ourselves.
0/10.

Report a concern   November 16, 2023 — Rated 0 out of 10 by L.O. The Grad Team
How did we disappoint you and what can we do to make things right?

I have not yet received the digital download for the photo I purchased. It has been over 2 weeks. My card has been charged and I have tried to contact your company through email.

Report a concern   November 16, 2023 — Rated 10 out of 10 by A.F.L. The Grad Team
What do you like about our products and services?

Everything was great, great coordination and professionalism in the services

Report a concern   November 16, 2023 — Rated 10 out of 10 by D.K. The Grad Team
What do you like about our products and services?

They were easy to acces and affordable

Report a concern   November 16, 2023 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

It was so easy to order and my choice of pictures came so fast. I was amazed.

Report a concern   November 16, 2023 — Rated 3 out of 10 by D.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Over priced by a lot.

Report a concern   November 16, 2023 — Rated 10 out of 10 by A.S. The Grad Team
What do you like about our products and services?

The photographer was great, super nice and friendly made it fun! Received the photos quickly, loved the background choices and the prices were great!

Report a concern   November 16, 2023 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Great quality, and good price,

Report a concern   November 16, 2023 — Rated 10 out of 10 by M.Z. The Grad Team
What do you like about our products and services?

Beautiful pictures and service really good

Report a concern   November 16, 2023 — Rated 1 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

My 8x10 came bent. The amount of cardboard used to keep the pictures flat is a joke. Very disappointed.


Privacy Policy