The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 25, 2024 — Rated 0 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

You advertised it like it was a free photo session for grads. Despite that, the photos felt a little cheesy with the green screen.

Report a concern   April 25, 2024 — Rated 0 out of 10 by M.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Need to let students know when pictures are going to be taken. Provide cheaper price.

Report a concern   April 25, 2024 — Rated 9 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Ordered pictures and they came within a short time

Report a concern   April 24, 2024 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

They were very responsive and helpful pre-graduation as well as day of.

Report a concern   April 24, 2024 — Rated 3 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The magnet quality that the photos were printed on was poor. They don’t stick to my fridge properly and keep falling off.

Report a concern   April 24, 2024 — Rated 8 out of 10 by I.M. The Grad Team
What could we do to improve?

Thicker cardboard to secure the images in the mail but other than that, awesome

Report a concern   April 24, 2024 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

The pictures were so beautiful, clean and crisp! I would definitely recommend!

Report a concern   April 24, 2024 — Rated 5 out of 10 by M.T. The Grad Team
How did we disappoint you and what can we do to make things right?

You didnt

Report a concern   April 24, 2024 — Rated 10 out of 10 by J.C.K. The Grad Team
What do you like about our products and services?

the variety of pictures

Report a concern   April 24, 2024 — Rated 10 out of 10 by L.C. The Grad Team
What do you like about our products and services?

Great photographers that provided an awesome experience at graduation!

Report a concern   April 21, 2024 — Rated 8 out of 10 by C.B. The Grad Team
What could we do to improve?

Easy to make an appointment at a convenient campus location. Quality photos. Friendly photographer. Some areas for improvement. Photographer should assist with overall look (collar was off). Also, check the mail carrier used. My photos were delivered in a paper envelope and left out on the front step in the rain. Photos were warped due to moisture. Not acceptable.

Report a concern   April 20, 2024 — Rated 3 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Waited long enough for their response before I made this review. I added a retouch on my photo orders and instead of just doing retouch, they also manipulated the color grading, saturation, contrast, brightness, etc. of the photo. This isn't what I paid extra for.
I asked for the original non-modified copies of the photos a few times now and haven't gotten a response.

Report a concern   April 19, 2024 — Rated 9 out of 10 by L.H. The Grad Team
What do you like about our products and services?

Great quality and quick results.

Report a concern   April 19, 2024 — Rated 5 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I received this and my receipt for the digital images but still have no pictures. I have called and was told it was resent. I still need my digital images that I paid for. Please assist

Report a concern   April 19, 2024 — Rated 0 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Your process are EXTREMELY high. I expected better quality for the amount I spent, and I’m really glad I didn’t spend more. The photos look blurry and like they were shot with an old cell phone.

Report a concern   April 19, 2024 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

Quality.

Report a concern   April 19, 2024 — Rated 0 out of 10 by K.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid to have them retouched. They were not. They were sent in a flimsy envelope and the pictures came damaged. I have been busy so I have not had time to find a way to get in contact with the company.

Report a concern   April 19, 2024 — Rated 4 out of 10 by C.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive. No other way to get smaller packages custom

Report a concern   April 18, 2024 — Rated 10 out of 10 by T.L. The Grad Team
What do you like about our products and services?

Everything. The event food, photos, entertainment, the venue , the fireworks ! Everything was over the top. !

Report a concern   April 18, 2024 — Rated 5 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Lots of pictures with closed eyes!

Report a concern   April 18, 2024 — Rated 7 out of 10 by M.P. The Grad Team
What could we do to improve?

Many of the proofs that I was sent were photos of someone else. The process was smooth and I’m happy with my pictures, but I do hope that my own photos weren’t shared with anyone else.

Report a concern   April 18, 2024 — Rated 0 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my picture that I spent $60 on.

Report a concern   April 18, 2024 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

Great photo options. However, the grad Master's hood needs to be updated to match the University's change from MHL to MHA. I ended up ordering two... at my cost.

Report a concern   April 18, 2024 — Rated 7 out of 10 by K.T. The Grad Team
What could we do to improve?

Mail photos in a better way. Mail them in a box or heavier / thicker envelope . Some of the photos were damaged because the envelope got wet or something and was torn some

Report a concern   April 17, 2024 — Rated 10 out of 10 by B.H. The Grad Team
What do you like about our products and services?

Good quality shots of our very important moments

Report a concern   April 17, 2024 — Rated 10 out of 10 by L.T. The Grad Team
What do you like about our products and services?

Fast and accurate service. Pictures are good and many different moments were photographed

Report a concern   April 17, 2024 — Rated 5 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I wish there were packages that you can pick multiple poses for each picture size as opposed to picking the same pose for 2 8X10 snd same pose for 2 5x7and maybe get all the proofs . Aldo there was not clear instructions for editing and ordering

Report a concern   April 17, 2024 — Rated 0 out of 10 by Q.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Never received a reaponse from my request

Report a concern   April 17, 2024 — Rated 10 out of 10 by T.M. The Grad Team
What do you like about our products and services?

Loved my picture

Report a concern   April 17, 2024 — Rated 10 out of 10 by A.E. The Grad Team
What do you like about our products and services?

Awesome organizing skills!


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