The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 24, 2024 — Rated 8 out of 10 by L.J.M. The Grad Team
What could we do to improve?

Expensive

Report a concern   May 24, 2024 — Rated 0 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Photographers gave 0 queues including when hood was crooked or not placed correctly, terrible pictures taken at awkward times and bad angles. And then the prices on pictures that are not even taken correctly. Honestly one of the worst photography events at any of the graduations i have attended. Left so much to be desired.

Report a concern   May 24, 2024 — Rated 10 out of 10 by E.S. The Grad Team
What do you like about our products and services?

Quick receipt of photos, and beautifully captured photographs!

Report a concern   May 24, 2024 — Rated 10 out of 10 by G.T. The Grad Team
What do you like about our products and services?

Very well organized good quality

Report a concern   May 24, 2024 — Rated 5 out of 10 by S.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos from ceremony were not that great

Report a concern   May 24, 2024 — Rated 0 out of 10 by A.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Make the photos more affordable.

Report a concern   May 24, 2024 — Rated 10 out of 10 by S.F. The Grad Team
What do you like about our products and services?

Pictures turned out great and were done in a timely manner.

Report a concern   May 24, 2024 — Rated 10 out of 10 by M.E.B. The Grad Team
What do you like about our products and services?

Photos were great quality and you were able to get surprisingly good pictures in a very short amount of time/one shot.

Report a concern   May 24, 2024 — Rated 10 out of 10 by R.Z. The Grad Team
What do you like about our products and services?

Fast and quality service.

Report a concern   May 24, 2024 — Rated 9 out of 10 by D.L. The Grad Team
What do you like about our products and services?

Photos were great. Only thing I would change is to notify graduates that you will be there as they cross the stage. My daughter didn’t know you were there so she never looked your way. The coliseum background was awesome but I couldn’t choose it because she was looking down and away from the camera

Report a concern   May 24, 2024 — Rated 10 out of 10 by M.F. The Grad Team
What do you like about our products and services?

Perfect

Report a concern   May 24, 2024 — Rated 10 out of 10 by R.N. The Grad Team
What do you like about our products and services?

Everything

Report a concern   May 24, 2024 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

My pictures of my granddaughter were beautiful. Thanks

Report a concern   May 24, 2024 — Rated 5 out of 10 by M.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Everything is beautiful and perfect but the price of the photograph should be reduced. It is very pricey compared to other ones.

Report a concern   May 24, 2024 — Rated 10 out of 10 by S.J. The Grad Team
What do you like about our products and services?

Cc

Report a concern   May 24, 2024 — Rated 4 out of 10 by M.J. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures came bent. Also I was not photographed after I received my diploma. Finally, the pricing is unreasonable.

Report a concern   May 24, 2024 — Rated 10 out of 10 by J.N. The Grad Team
What do you like about our products and services?

Great photos and quick delivery.

Report a concern   May 24, 2024 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Very quick return and shipping.

Report a concern   May 24, 2024 — Rated 10 out of 10 by S.R. The Grad Team
What do you like about our products and services?

The pictures were great and well done

Report a concern   May 24, 2024 — Rated 8 out of 10 by H.M. The Grad Team
What could we do to improve?

More flattering angles

Report a concern   May 24, 2024 — Rated 10 out of 10 by K.F. The Grad Team
What do you like about our products and services?

Great fast service!

Report a concern   May 24, 2024 — Rated 10 out of 10 by P.M. The Grad Team
What do you like about our products and services?

They captured a priceless moment!

Report a concern   May 24, 2024 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

Wonderful photos and amazing customer service!

Report a concern   May 24, 2024 — Rated 8 out of 10 by D.G. The Grad Team
What could we do to improve?

The quality of the items are fantastic! But you mixed up my orders and shipped stuff to the wrong addresses so now I have to pay to reship them.

Report a concern   May 24, 2024 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

I was happy with the quality of the photos I received from my graduation. They were excellent. Thank you!

Report a concern   May 24, 2024 — Rated 9 out of 10 by J.B. The Grad Team
What do you like about our products and services?

.

Report a concern   May 24, 2024 — Rated 3 out of 10 by A.S. The Grad Team
How did we disappoint you and what can we do to make things right?

They didn’t edit them good and had gotten black on my eye where it wasn’t supposed to be on all of them.

Report a concern   May 24, 2024 — Rated 3 out of 10 by N.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Price, first and foremost. As a single parent, and working college student, the cost of photos is unrealistic. For a good deal of us, we survive on a limited income, and this is our only opportunity to get photos but we cannot afford them. Also, only having one "good" photo to choose from is disappointing. It would have been nice if photos were taken prior to the ceremony and/ or afterward so that we could get professional photos with our families.

Report a concern   May 24, 2024 — Rated 2 out of 10 by K.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I bought the package for three pictures and one of my images is blurry. I emailed customer service but no one responded.,

Report a concern   May 24, 2024 — Rated 9 out of 10 by T.C. The Grad Team
What do you like about our products and services?

I thought you did a great job capturing photos. I appreciated having them. I do think your prices, especially for just digital copies, are a little high.


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