The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 5, 2024 — Rated 10 out of 10 by B.R. The Grad Team
What do you like about our products and services?

Picture ordering process made super easy.

Report a concern   January 5, 2024 — Rated 10 out of 10 by G.A. The Grad Team
What do you like about our products and services?

Beautiful photography!

Report a concern   January 5, 2024 — Rated 5 out of 10 by M.H. The Grad Team
How did we disappoint you and what can we do to make things right?

My photos came in the mail with a crease in the middle of them. I would think they should be packaged better than that.

Report a concern   January 5, 2024 — Rated 2 out of 10 by K.F. The Grad Team
How did we disappoint you and what can we do to make things right?

My grad nor myself were at all happy with the photos taken. Even the posed ones were awful.

Report a concern   January 5, 2024 — Rated 10 out of 10 by G.B. The Grad Team
What do you like about our products and services?

Great customer service

Report a concern   January 5, 2024 — Rated 8 out of 10 by A.B. The Grad Team
What could we do to improve?

Good variety of photos. Maybe more plain backgrounds without the flags or forest background. Just a variety of solid color backgrounds would be great.

Report a concern   January 5, 2024 — Rated 10 out of 10 by E.C. The Grad Team
What do you like about our products and services?

The website was accessible and the photos arrived within a good timeframe. Thank you!

Report a concern   January 5, 2024 — Rated 3 out of 10 by A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I couldn't find all the pictures I had done.

Report a concern   January 5, 2024 — Rated 10 out of 10 by M.A. The Grad Team
What do you like about our products and services?

Great pics and the photographer was nice to work with as he tried to get other shots of family that day

Report a concern   January 4, 2024 — Rated 0 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo print quality was awful. Blurry, poor color, bad finish. I would like at least a partial refund as I won’t be even displaying the photos

Report a concern   January 4, 2024 — Rated 10 out of 10 by T.C. The Grad Team
What do you like about our products and services?

Very fast and pictures were good quality

Report a concern   January 4, 2024 — Rated 10 out of 10 by C.E. The Grad Team
What do you like about our products and services?

Great shots. Thanks

Report a concern   January 4, 2024 — Rated 1 out of 10 by S.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo prices were high especially compared to the quality of the photos. One we ordered was out of focus but didn't look out of focus when we ordered.

Report a concern   January 4, 2024 — Rated 0 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture was blurry. Very disappointed.

Report a concern   January 4, 2024 — Rated 10 out of 10 by R.T. The Grad Team
What do you like about our products and services?

Impressive how fast you sent the link to order, and then how fast we received the actual photo.

Report a concern   January 4, 2024 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Your services were fast and very professional. The photos were very high professional quality. In fact, I was pleasantly surprised that they turned out so well. Thank you for such an awesome experience!!

Report a concern   January 4, 2024 — Rated 6 out of 10 by R.H.O. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid extra for a touch up that never happened

Report a concern   January 4, 2024 — Rated 0 out of 10 by B.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   January 4, 2024 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

Prompt and quality

Report a concern   January 4, 2024 — Rated 2 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive
Pictures were good but price was prohibitive

Report a concern   January 4, 2024 — Rated 4 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

More option in photos should have been nice. Or more pictures to select from. Different poses and angles.

Report a concern   January 4, 2024 — Rated 0 out of 10 by W.H. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the pictures I ordered was blurry. Got no response from the company. Very expensive blurry picture.

Report a concern   January 4, 2024 — Rated 10 out of 10 by C.H.C.O.R. The Grad Team
What do you like about our products and services?

We received our order really quick!

Report a concern   January 4, 2024 — Rated 10 out of 10 by A.P.J. The Grad Team
What do you like about our products and services?

The quality of the pictures, but would admit a little pricey. Yet, still would recommend and buy again.

Report a concern   January 4, 2024 — Rated 10 out of 10 by M.W. The Grad Team
What do you like about our products and services?

Great pics

Report a concern   January 4, 2024 — Rated 10 out of 10 by L.E. The Grad Team
What do you like about our products and services?

Pictures were good quality, with a quick turn around .

Report a concern   January 4, 2024 — Rated 9 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Great pictures and quick turnaround time with receiving our order

Report a concern   January 4, 2024 — Rated 8 out of 10 by T.H. The Grad Team
What could we do to improve?

My picture arrived bent and since I could only afford one it was a little upsetting but I still love the picture

Report a concern   January 4, 2024 — Rated 10 out of 10 by D.E. The Grad Team
What do you like about our products and services?

How easy it was to order, reasonable prices and speedy delivery

Report a concern   January 4, 2024 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Quick and efficient


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