The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 9602 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 24, 2024 — Rated 5 out of 10 by P.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo of our grad and others receiving their diploma on stage were not centered. President Rankin was either not in the picture at all or in our case half of him, making that photo unusable. Which is a shame because that’s the photo that tells the story of graduation day. Please take the time and make it a special keepsake for every grad.

Report a concern   June 24, 2024 — Rated 10 out of 10 by K.D. The Grad Team
What do you like about our products and services?

It was easy and I loved the reminders via text.

Report a concern   June 24, 2024 — Rated 9 out of 10 by B.W. The Grad Team
What do you like about our products and services?

Quality of the photos!

Report a concern   June 24, 2024 — Rated 8 out of 10 by S.H. The Grad Team
What could we do to improve?

The background in the "outdoor" choice could be a scene from the campus. The background was pretty, but any of us who are familiar with the Trinity campus knew that it couldn't be a picture of Trinity. Surely that's a job AI could help with, pick a background and slot it in?

Report a concern   June 23, 2024 — Rated 4 out of 10 by A.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures quality is bad.

Report a concern   June 23, 2024 — Rated 3 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Everything was great except for the prices. Absolutely nuts.

Report a concern   June 23, 2024 — Rated 9 out of 10 by M.O. The Grad Team
What do you like about our products and services?

Service was quick. The pictures look very nice.

Report a concern   June 23, 2024 — Rated 9 out of 10 by N.B. The Grad Team
What do you like about our products and services?

Good Quality Pictures!

Report a concern   June 23, 2024 — Rated 0 out of 10 by L.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive!

Report a concern   June 23, 2024 — Rated 10 out of 10 by A.W. The Grad Team
What do you like about our products and services?

Easy process to order with great pictures

Report a concern   June 23, 2024 — Rated 10 out of 10 by C.K. The Grad Team
What do you like about our products and services?

Great shots, timely delivery!

Report a concern   June 23, 2024 — Rated 10 out of 10 by B.H. The Grad Team
What do you like about our products and services?

Very professional looking photos

Report a concern   June 23, 2024 — Rated 5 out of 10 by L.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo I received looks so glossy and the colors are not vibrant also on the floor where the president is standing there is a big white piece of tape that tells him where to stand , you can see that in the picture. I’m not happy with it

Report a concern   June 23, 2024 — Rated 0 out of 10 by E.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Extremely high prices.

Report a concern   June 23, 2024 — Rated 8 out of 10 by S.L. The Grad Team
What could we do to improve?

Pricing

Report a concern   June 23, 2024 — Rated 9 out of 10 by D.J. The Grad Team
What do you like about our products and services?

Many options, products, pictures were nicely done. Price.

Report a concern   June 23, 2024 — Rated 10 out of 10 by B.P. The Grad Team
What do you like about our products and services?

Quality print, quck delivery, reasonable price.

Report a concern   June 23, 2024 — Rated 0 out of 10 by T.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Extremely expensive, 10 pictures for 200 $!

Report a concern   June 22, 2024 — Rated 9 out of 10 by S.C. The Grad Team
What do you like about our products and services?

Very easy process.

Report a concern   June 22, 2024 — Rated 0 out of 10 by L.M. The Grad Team
How did we disappoint you and what can we do to make things right?

You’re way too expensive it’s highway robbery for my own face.

Report a concern   June 22, 2024 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Great shots of our graduate that we wouldn’t have had otherwise!

Report a concern   June 22, 2024 — Rated 10 out of 10 by R.H. The Grad Team
What do you like about our products and services?

Clear professional pictures

Report a concern   June 22, 2024 — Rated 0 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Portraits are too expensive for the quality

Report a concern   June 22, 2024 — Rated 10 out of 10 by K.J. The Grad Team
What do you like about our products and services?

They were quality shipping was fast

Report a concern   June 22, 2024 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

All if the options and the photos turned out nice

Report a concern   June 22, 2024 — Rated 6 out of 10 by J.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The graduate was not posed properly. Hair caught under hood and bad angle., if there is no mirror available photo subject may need some guidance

Report a concern   June 22, 2024 — Rated 0 out of 10 by K.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I have never received the photo I paid for

Report a concern   June 22, 2024 — Rated 9 out of 10 by R.R. The Grad Team
What do you like about our products and services?

the products were great, I would have loved some simpler, less busy backgrounds though.

Report a concern   June 22, 2024 — Rated 5 out of 10 by B.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture-taking was nice. Cool that they identified the students. The cost for digital download was a little steep but still appreciate it.

Report a concern   June 22, 2024 — Rated 5 out of 10 by J.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I was disappointed that the lighting and my daughter was lost in the background on one of the photos. I thought it would be pretty easy to see that quickly. I had no idea that this day and age that that wouldn’t have been something pretty easy to see. Especially when you’re paying for, a graduation photo and having it framed and also buying small ones to send and they are professional photos. Just odd.


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