The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 3, 2024 — Rated 2 out of 10 by A.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The wrong photo was sent with my order and with the tassel frame, I thought there was a placement card included. Now I have a blank space in my frame.

Report a concern   January 2, 2024 — Rated 9 out of 10 by A.D. The Grad Team
What do you like about our products and services?

The individual graduation pictures are nice. I haven't got an email about the pictures that were taken during and before graduation. My family loves my pictures.

Report a concern   January 1, 2024 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Good quality. Fast service.

Report a concern   December 31, 2023 — Rated 9 out of 10 by L.G. The Grad Team
What do you like about our products and services?

Easy-ish to order online.

Report a concern   December 30, 2023 — Rated 10 out of 10 by X.Y.L. The Grad Team
What do you like about our products and services?

staff were friendly and made sure pictures look good before proceeding

Report a concern   December 29, 2023 — Rated 5 out of 10 by J.K.J. The Grad Team
How did we disappoint you and what can we do to make things right?

There were not enough ways to create package combinations.

Report a concern   December 29, 2023 — Rated 10 out of 10 by P.B. The Grad Team
What do you like about our products and services?

The site is user friendly and the company has timely delivery.

Report a concern   December 29, 2023 — Rated 10 out of 10 by L.A. The Grad Team
What do you like about our products and services?

It was very easy to order and the pictures came out great and received very fast.

Report a concern   December 29, 2023 — Rated 1 out of 10 by M.I. The Grad Team
How did we disappoint you and what can we do to make things right?

the digital downloads are too expensive.

Report a concern   December 29, 2023 — Rated 9 out of 10 by A.C. The Grad Team
What do you like about our products and services?

The photos were very good. The time from photo being taken to sent to me for review was much faster than I expected. Once the order was placed, it arrived in the time frame given (which was pretty quick). I would have liked more package options (ones that included more variety in sizes), but I made the available options work for my needs. Thank you for excellent quality photos.

Report a concern   December 28, 2023 — Rated 0 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the photo was not sufficient when I received it in the mail. It looks like someone took the photo with an old cell phone. I am highly disappointed in the product and feel like I wasted my money.

Report a concern   December 28, 2023 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Quality pictures and product choices

Report a concern   December 28, 2023 — Rated 10 out of 10 by D.R. The Grad Team
What do you like about our products and services?

The look of the picture

Report a concern   December 28, 2023 — Rated 10 out of 10 by K.T. The Grad Team
What do you like about our products and services?

The photos turned out beautifully. So happy with them.

Report a concern   December 28, 2023 — Rated 10 out of 10 by D.P. The Grad Team
What do you like about our products and services?

Yes

Report a concern   December 28, 2023 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Great

Report a concern   December 28, 2023 — Rated 5 out of 10 by L.D. The Grad Team
How did we disappoint you and what can we do to make things right?

You sent my pictures without enclosing them with something that would prevent the pictures from bending. My pictures were put into my mailbox and were bent.

Report a concern   December 28, 2023 — Rated 7 out of 10 by S.H. The Grad Team
What could we do to improve?

Prices are too high

Report a concern   December 28, 2023 — Rated 0 out of 10 by T.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture looks like my graduate has no hands. Very disappointed with the picture

Report a concern   December 28, 2023 — Rated 10 out of 10 by D.A. The Grad Team
What do you like about our products and services?

Great service

Report a concern   December 28, 2023 — Rated 2 out of 10 by N.H. The Grad Team
How did we disappoint you and what can we do to make things right?

We bought a frame with picture and area to put tassel. It came with the vinyl of the year that we had to put on. If we pay that much for a custom frame please actually create the custom frame! I could've gone to Hobby Lobby bought a frame and used our Cricut to put on the rest. Very disappointed. If we could return we would!

Report a concern   December 28, 2023 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

Pictures were perfect. How long can I reorder. What is time limit

Report a concern   December 28, 2023 — Rated 0 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered two (2) 8x10 and one (1) 5x7. I received one (1) 8x10 and one (1) 5x7. I will check on my home computer when I get home for the screenshot I took of the order. (I'm currently out of town until [estimated] 1/7/24.) Consider this an "under review" item at this time.

Report a concern   December 28, 2023 — Rated 10 out of 10 by A.F. The Grad Team
What do you like about our products and services?

The pictures are great and they are delivered quickly.

Report a concern   December 28, 2023 — Rated 0 out of 10 by S.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The cost of the photos is absolutely ridiculous

Report a concern   December 28, 2023 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

Good quality

Report a concern   December 28, 2023 — Rated 10 out of 10 by I.P. The Grad Team
What do you like about our products and services?

I wish the AI detected my face in many pictures and added it to my profile. Due to this I lost some pictures before buying the products. But all the pictures were really great! I wish you guys keep the pictures for a couple of months for us to purchase since some can't afford in one go!

Report a concern   December 28, 2023 — Rated 10 out of 10 by D.R. The Grad Team
What do you like about our products and services?

No issues everything was great and photos were shipped quickly.

Report a concern   December 28, 2023 — Rated 10 out of 10 by M.E. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   December 28, 2023 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

Easy to order and the variety was good


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