The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 31, 2024 — Rated 9 out of 10 by D.P. The Grad Team
What do you like about our products and services?

I like being able to create my own packages to meet my needs. The prices were very competitive -still expensive -but competitive.

Report a concern   May 31, 2024 — Rated 9 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Good quality photos and they arrived way ahead of when I expected them.

Report a concern   May 31, 2024 — Rated 9 out of 10 by V.G. The Grad Team
What do you like about our products and services?

Very efficient and professional

Report a concern   May 31, 2024 — Rated 5 out of 10 by J.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture of quality is not the best beside price is too high

Report a concern   May 31, 2024 — Rated 0 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos that I received are blurry. I have emailed customer service multiple times and have not heard back at all. The price you pay is outrageous for blurry pictures.

Report a concern   May 31, 2024 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Price , quality and speed of service.

Report a concern   May 31, 2024 — Rated 0 out of 10 by L.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are way to high 60 bucks for 1 digital download is robbery

Report a concern   May 31, 2024 — Rated 10 out of 10 by J.L. The Grad Team
What do you like about our products and services?

The photos came out AMAZING. The improvised backdrops were on point. I am pleased with all the photos I ordered. 10 out of 10. Thank you all so much !

Report a concern   May 31, 2024 — Rated 0 out of 10 by M.F. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my photo

Report a concern   May 31, 2024 — Rated 0 out of 10 by I.W. The Grad Team
How did we disappoint you and what can we do to make things right?

They take advantage of the parents that want to collect memories of their kid's graduation and overcharge. $100 for 3 pictures it’s unreal. I'm glad I wont have to do this again.

Report a concern   May 31, 2024 — Rated 10 out of 10 by V.B. The Grad Team
What do you like about our products and services?

Ordering process, how quickly they came, quality and number of poses

Report a concern   May 31, 2024 — Rated 3 out of 10 by E.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Price

Report a concern   May 31, 2024 — Rated 8 out of 10 by L.M. The Grad Team
What could we do to improve?

Way Too Expensive! $150 for 6 digital photos is outrageous!

Report a concern   May 31, 2024 — Rated 10 out of 10 by B.K. The Grad Team
What do you like about our products and services?

The event photographers were working amazingly throughout the ceremony and quickly delivery the accurate photo images in no time. Fast photo ordering service as well. I am satisfied with the service. Highly recommenced it to anyone.

Report a concern   May 31, 2024 — Rated 9 out of 10 by P.S. The Grad Team
What do you like about our products and services?

Easy to use.

Report a concern   May 31, 2024 — Rated 2 out of 10 by T.L. The Grad Team
How did we disappoint you and what can we do to make things right?

You are charging way too much for those proofs with those generic backgrounds. I needed something to put on a graduation flyer and I ended up paying $163 for six pictures Rip off of the century. Next time I won’t buy any and will take my own.

Report a concern   May 30, 2024 — Rated 0 out of 10 by A.R. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures were horribly blurry. You barely can make out my face.

Report a concern   May 30, 2024 — Rated 0 out of 10 by N.V. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture I received was not a good quality photo for the price I paid. However, I appreciate you capturing the moment.

Report a concern   May 30, 2024 — Rated 9 out of 10 by D.W. The Grad Team
What do you like about our products and services?

*

Report a concern   May 30, 2024 — Rated 2 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   May 30, 2024 — Rated 10 out of 10 by G.R. The Grad Team
What do you like about our products and services?

Excellent photos, professional and skillful photography.

Report a concern   May 30, 2024 — Rated 5 out of 10 by A.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The price I was originally shown was much less. It said the deadline to order was May 28th, but didn't say the price was going to jump up before that date. I went ahead and ordered 3 digital shots, but am not happy about what I was charged

Report a concern   May 30, 2024 — Rated 0 out of 10 by J.O. The Grad Team
How did we disappoint you and what can we do to make things right?

Most of candid pics I have eyes closed or bad shots taken. No warning given that these were going to be part of available pics.

Report a concern   May 30, 2024 — Rated 10 out of 10 by A.L. The Grad Team
What do you like about our products and services?

It celebrates a special event in a student’s life. The quality was good. The delivery was quick, and the packaging was carefully done. Thank you!

Report a concern   May 30, 2024 — Rated 0 out of 10 by D.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Charge a reasonable price!!! Your way, way too expensive. But you know that already.

Report a concern   May 30, 2024 — Rated 10 out of 10 by T.F.M. The Grad Team
What do you like about our products and services?

Price was good and I received it quickly.

Report a concern   May 30, 2024 — Rated 1 out of 10 by F.F. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   May 30, 2024 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

Loved the picture

Report a concern   May 30, 2024 — Rated 0 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were rushed. The resulting photo was not centered and coloring on picture looks washed out. Does not look very professional, picture taken with cell phone had better coloring

Report a concern   May 30, 2024 — Rated 0 out of 10 by J.V. The Grad Team
How did we disappoint you and what can we do to make things right?

photos are amateur at best. Overprices and takes too long to ship.


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