based on 8532 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Got great shots of my son!!
Price and ease
Everything
One of the three photos I purchased was blurry and I could not tell from the proof. I emailed two separate support emails to choose a different photo but was ignored for a week. Then I called the support number, was told I would hear back, and it has already been over a week. Again. $100 for three photos is a lot of money, and being ignored like this is just pathetic from your end. I’m extremely disappointed with this service and will actively discourage others from using it.
I love the pictures. They were high-quantity photographs giving a memorable souvenir of my graduation.
Thank for making my memories worth while!!
The Grad Team was exceptional during the graduation process and I liked how they showed every photo I was in on my page. And the photo I ordered was very very good quality. But the pricing is too high, had pricing been lower I would’ve ordered much more.
easy, fast service
Photo turned out very good.
Excellent quality and fast.
Pictures were fantastic!
Very good and professional.
We were told there would be a discount for pictures. There was a code emailed. Upon checkout it said the code was not valid. We emailed support. Never got a response back. We have no idea if we purchased pictures at a discount price and when we will even get the pictures or even how. Are they going to be mailed? So they'll just get bent? The emails we got kept saying hurry and get pictures before the discount ends. It had a date listed as the last day to purchase. After that date passed, more emails saying hurry before discount ends. Very very very confusing and frustrating.
The pictures are beautiful, love the ways you can personalize them, they arrived in a timely fashion, and the team was ready to help with any problem we had.
Cost per image to download was way too high.
Prices are absolutely outlandish. I'm unemployed and every penny matters, yet you force me to pay more than what it would cost me to feed my entire family at a restaurant just to get a DIGITAL COPY of a SINGLE IMAGE commemorating the biggest achievement of my life. It is absolutely ridiculous.
Clear and great photos captured during a important day.
The picture was good.
Stage Clips and the photos
Your pricing is insane and extremely low quality prints. I ordered three physical prints and they are so low quality they’re all grainy and for what… just to cost an exorbitant amount of money? I will never purchase from you again.
photos are too expensive but we are a captive market
It would be nice to have some more choices in backgrounds.
There needs to be more mix and match opportunities that don't cost a fortune. I also wish you could buy 2 digital copies since there were only 2 pictures.
Photography looked incredibly cheap. I'm also disappointed that it was not more clear that the piece was only one printed photo in a frame.
The package options are very disappointing. For the amount of money I had to pay, I would have appreciated one of each pose, or at least more options than I had. I felt very limited and honestly a little taken advantage of. Mainly because the families couldn't get better quality pictures on our own from our seats, but you get the best ones and charge so much for so little. My daughter is a first generation graduate. We sacrificed a lot, having two in college at the same time. You stand to make a great profit no matter what because of all the graduation ceremonies and the amount of graduates. It just seems no one cares that there are families whose wallets don't stretch with the rising costs of everything these days. Not everyone can afford these prices. Sorry if that sounds harsh, but you asked.....
Photos aren’t even that good and you’re price gouging students who just got out of college with an already hard to pay tuition. Only reason I didn’t give a 0 was because the digital copies came semi-quick.
Your website isn’t the most user-friendly. Would like to go back and forth numerous times to ensure selection had all aspects selected (would check box for, say, retouching, but then that wouldn’t show up on final review. Would also prefer to see and be able to order pictures all at once rather than being dribbled in. And I woul like to be able to view a picture WITHOUT any printing moving across it. Makes it hard to assess and see details. I know why you do it, I just think you could try some other protection that isn’t so distracting.
Everything was more than to be expected
I thought the angle of the pictures was strange. My other kids' grad pictures were much better.
Nice and very professional