The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 31, 2024 — Rated 5 out of 10 by P.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I would have liked to see a graduation picture of just my daughter and not all the graduates behind her. There are too many other people in the picture.

Report a concern   May 31, 2024 — Rated 10 out of 10 by C.F. The Grad Team
What do you like about our products and services?

Very convenient and good quality photos. They got a couple of shots we were not in the right location to take. The price is affordable. Highly recommend.

Report a concern   May 31, 2024 — Rated 2 out of 10 by N.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos I ordered were not great quality at all. Disappointing

Report a concern   May 31, 2024 — Rated 10 out of 10 by J.Q. The Grad Team
What do you like about our products and services?

The photos that the professional photographer took were incredible! He/she truly captured my daughter's emotions and happiness. They are terrific!
Also, I had the pleasure of working with Michelle in customer service. And, she was incredible to work with!
All around, I give you folks 5 stars!

Report a concern   May 31, 2024 — Rated 5 out of 10 by M.E. The Grad Team
How did we disappoint you and what can we do to make things right?

I am missing a pose

Report a concern   May 31, 2024 — Rated 10 out of 10 by E.B. The Grad Team
What do you like about our products and services?

I liked having the opportunity to have a photograph taken before the ceremony with several optional backgrounds. I also think taking different several photographs of each person during their part of the ceremony was GREAT! I ordered the photo of my advisor when she "hooded" me - it was a nice surprise to find that amongst my photos. I am pleased with the photos I ordered and am glad it was your company - the company that did my photos for my bachelors degree did not even come close to what your company did - Thanks!

Report a concern   May 31, 2024 — Rated 0 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Your prices are are crazy expensive.

Report a concern   May 31, 2024 — Rated 7 out of 10 by V.A. The Grad Team
What could we do to improve?

The prices! The quality of the photos are not as good as Walmart photos but yet you charge an arm and a leg!

Report a concern   May 31, 2024 — Rated 0 out of 10 by T.J. The Grad Team
How did we disappoint you and what can we do to make things right?

the packages are extremely expensive, the photography was not flattering - the lighting equipment setting made everything look too bright or pale. from the cap and gown portraits with the diploma to the pictures on the day of it was not satisfactory. i only bought one of graduation day for memory sake but i was highly disappointed in the quality

Report a concern   May 31, 2024 — Rated 10 out of 10 by D.A. The Grad Team
What do you like about our products and services?

Great quality and fast delivery

Report a concern   May 31, 2024 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

Photos were nice and received in a timely manner.

Report a concern   May 31, 2024 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

The photos were excellent and the turn around time was perfect!

Report a concern   May 31, 2024 — Rated 6 out of 10 by M.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Cost too much

Report a concern   May 31, 2024 — Rated 1 out of 10 by L.B. The Grad Team
How did we disappoint you and what can we do to make things right?

There was no quality control and prices were too high. My skin was orange--unless they thought I was related to Trump that's awfully silly to send out as a product.

Report a concern   May 31, 2024 — Rated 10 out of 10 by C.I. The Grad Team
What do you like about our products and services?

Products and services are very professional

Report a concern   May 31, 2024 — Rated 10 out of 10 by S.J. The Grad Team
What do you like about our products and services?

Very fast and efficient service. Pictures were of good quality and came at a good price.

Report a concern   May 31, 2024 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

Time quick turnaround of delivery of ordered pictures

Report a concern   May 31, 2024 — Rated 10 out of 10 by L.W. The Grad Team
What do you like about our products and services?

Very professional.

Report a concern   May 31, 2024 — Rated 10 out of 10 by K.E. The Grad Team
What do you like about our products and services?

The quality of the picture! The color is amazing

Report a concern   May 31, 2024 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Great photos, easy service.

Report a concern   May 31, 2024 — Rated 4 out of 10 by L.L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered several pictures and a coffee mug. I got the mug a long time ago. I haven’t received any pictures yet. No word on where they are however this is the second time you have requested feedback.

Report a concern   May 31, 2024 — Rated 8 out of 10 by C.S. The Grad Team
What could we do to improve?

The angles of the photos we had to choose from were not the best.

Report a concern   May 31, 2024 — Rated 10 out of 10 by P.H. The Grad Team
What do you like about our products and services?

Choices in photos, and the quick response and delivery.

Report a concern   May 31, 2024 — Rated 5 out of 10 by K.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I realize that you need to make a profit, but $110 for three digital downloads is ridiculous. I paid $150 total for a photographer to take pictures for an hour around campus, and received 45 digital downloads and ordered many prints. Also, most of the pictures of him walking across the stage had his tassel blocking his face. Another angle to shoot from would have been better.

Report a concern   May 31, 2024 — Rated 10 out of 10 by A.D. The Grad Team
What do you like about our products and services?

great pics!

Report a concern   May 31, 2024 — Rated 10 out of 10 by T.F. The Grad Team
What do you like about our products and services?

Was very pleased thank you 😊

Report a concern   May 31, 2024 — Rated 3 out of 10 by B.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I was not satisfied with how the picture looked that I ordered when it was delivered. It didn't look like the proof (the proof looked better). The angle was very unflattering and I'm not sure if I'm even going to hang the picture up. There is also a bright red spot on the right side of the picture from when I was on the stage next to the head of department. I'm not sure what that is.

Report a concern   May 31, 2024 — Rated 10 out of 10 by A.F. The Grad Team
What do you like about our products and services?

Quality of pictures, options for purchase.

Report a concern   May 31, 2024 — Rated 10 out of 10 by P.M.A. The Grad Team
What do you like about our products and services?

Clear pics and great captures!!

Report a concern   May 31, 2024 — Rated 10 out of 10 by T.M. The Grad Team
What do you like about our products and services?

Quick to receive


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