The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 31, 2024 — Rated 10 out of 10 by L.A.W. The Grad Team
What do you like about our products and services?

Great picture.

Report a concern   May 31, 2024 — Rated 1 out of 10 by R.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the photos was “meh” at best. Would not recommend.

Report a concern   May 31, 2024 — Rated 9 out of 10 by T.C. The Grad Team
What do you like about our products and services?

The pictures were very nice and the price was decent.

Report a concern   May 31, 2024 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

Loved how my picture turned out

Report a concern   May 31, 2024 — Rated 8 out of 10 by D.S. The Grad Team
What could we do to improve?

Lower prices

Report a concern   May 31, 2024 — Rated 9 out of 10 by J.G. The Grad Team
What do you like about our products and services?

Good service, nice pictures

Report a concern   May 31, 2024 — Rated 5 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive for the few options offered

Report a concern   May 31, 2024 — Rated 0 out of 10 by P.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Quality of the photography was not good. Photos are very dark and the color is odd (for example, brown hair is very orange-red). Candid shots were not well framed.

Report a concern   May 31, 2024 — Rated 10 out of 10 by N.H. The Grad Team
What do you like about our products and services?

Great pictures taken

Report a concern   May 31, 2024 — Rated 0 out of 10 by F.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive.

Report a concern   May 31, 2024 — Rated 10 out of 10 by E.S. The Grad Team
What do you like about our products and services?

Great photos! You shot ones that I could not capture. Thank you!

Report a concern   May 31, 2024 — Rated 1 out of 10 by E.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Cost is to much. At that price and the number of student graduating. You make over $50,000. For photoes uploaded to a database.

Report a concern   May 31, 2024 — Rated 10 out of 10 by R.D. The Grad Team
What do you like about our products and services?

Very good

Report a concern   May 31, 2024 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

The photos were great and delivery was really fast!

Report a concern   May 31, 2024 — Rated 0 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photographers were pushy, the lady at the box they made us stand on was yelling at us and she kept moving and adjusting me into an unfavorable position. I'm a photographer and she ruined that photo. I didn't just spend 50k on a degree to not enjoy walking off that stage. The pics did not come out great. They were expensive for the actual quality of the shot. We also were never told where photographers were going to be to prepare.

Report a concern   May 31, 2024 — Rated 0 out of 10 by T.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices are too expensive. The prices need to be more reasonable.

Report a concern   May 31, 2024 — Rated 5 out of 10 by D.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Not good quality

Report a concern   May 31, 2024 — Rated 9 out of 10 by R.S. The Grad Team
What do you like about our products and services?

I think they did a very good job and got unique photos. There was one however that should have been corrected with the light. But I loved the angles taken and that we had more options.

Report a concern   May 31, 2024 — Rated 10 out of 10 by D.D. The Grad Team
What do you like about our products and services?

Covenience!

Report a concern   May 31, 2024 — Rated 9 out of 10 by R.T. The Grad Team
What do you like about our products and services?

received a clear picture

Report a concern   May 31, 2024 — Rated 3 out of 10 by S.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture of my son on the stage was blurry. I bought it anyway since it was the only one taken there.

Report a concern   May 31, 2024 — Rated 3 out of 10 by V.S. The Grad Team
How did we disappoint you and what can we do to make things right?

the quality/resolution of the images was lower than I expected

Report a concern   May 31, 2024 — Rated 0 out of 10 by R.F.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The image wasn’t exposed correctly. Like REALLY hotspot off.
I’d have shot this myself but we weren’t allowed. You were responsible for our only close up images, and you couldn’t even shoot correctly on a cloudy day.

Report a concern   May 31, 2024 — Rated 0 out of 10 by C.V.D.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo was very blurry

Report a concern   May 31, 2024 — Rated 0 out of 10 by A. The Grad Team
How did we disappoint you and what can we do to make things right?

Horrible photos - dean cut on half, red eyes and photographer that clearly had no idea how to do hos job. No graduationphotos - THANK YOU FOR NOTHING!!!!

Report a concern   May 31, 2024 — Rated 10 out of 10 by L.F. The Grad Team
What do you like about our products and services?

It was easy to order, nice selection of pictures and order was correct and swiftly shipped. Thank you.

Report a concern   May 31, 2024 — Rated 8 out of 10 by S.B. The Grad Team
What could we do to improve?

Make the photographs cheaper and thus more accessible.

Report a concern   May 31, 2024 — Rated 10 out of 10 by K.J. The Grad Team
What do you like about our products and services?

The pictures came out very nice

Report a concern   May 31, 2024 — Rated 4 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were not complementary to my graduate. He is normally very photogenic, so these were a disappointment. It was just the same photo over and over with a different background.

Report a concern   May 31, 2024 — Rated 10 out of 10 by J.L. The Grad Team
What do you like about our products and services?

Every thing we wanted.
Thank you


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