The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 12, 2024 — Rated 7 out of 10 by S.C. The Grad Team
What could we do to improve?

I paid for some touchups on photos, couldn’t tell any were made.

Report a concern   January 12, 2024 — Rated 5 out of 10 by E.I.H. The Grad Team
How did we disappoint you and what can we do to make things right?

We bought pictures because it was graduation day, but the pictures were washed out too light, and we shouldn't have to pay for that to be refinished.

Report a concern   January 12, 2024 — Rated 10 out of 10 by A.M.M. The Grad Team
What do you like about our products and services?

Fast service

Report a concern   January 12, 2024 — Rated 5 out of 10 by H.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture I received was a photoshopped image on a green screen and it was blurry. I feel that should have been specified before ordering. They did offer to replace the image however I already had purchased the only other image available. I feel I should have been offered a refund,

Report a concern   January 12, 2024 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

Great quality and very professional

Report a concern   January 12, 2024 — Rated 5 out of 10 by F.T. The Grad Team
How did we disappoint you and what can we do to make things right?

way too costly

Report a concern   January 12, 2024 — Rated 9 out of 10 by A.C. The Grad Team
What do you like about our products and services?

Loved the portrait and great service and fast delivery

Report a concern   January 12, 2024 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

Purchasing options and pricing.

Report a concern   January 12, 2024 — Rated 10 out of 10 by B.P. The Grad Team
What do you like about our products and services?

Good quality and quick service

Report a concern   January 12, 2024 — Rated 2 out of 10 by J.K. The Grad Team
How did we disappoint you and what can we do to make things right?

My tassel frame is damaged. Ordering instructions are not clear. It didnt say that the photo was included so now I have 2 photos.

Report a concern   January 12, 2024 — Rated 7 out of 10 by R.G. The Grad Team
What could we do to improve?

Proportions off. Face of graduate out of proportion in 8 x 10 photo I purchased. Camera appears to have been too close to graduate.

Report a concern   January 12, 2024 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

AWESOME TEAMWORK❗❗
WELL ORGANIZED ❗❗❗

Report a concern   January 12, 2024 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

The photos were very good. A good assortment of sizes to pick from. Thanks for your service.

Report a concern   January 11, 2024 — Rated 10 out of 10 by T.J. The Grad Team
What do you like about our products and services?

Great quality and fast

Report a concern   January 11, 2024 — Rated 10 out of 10 by L.S. The Grad Team
What do you like about our products and services?

High Quality photos. Fast delivery!

Report a concern   January 11, 2024 — Rated 0 out of 10 by J.W. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the pictures I ordered a print of was very blurry and so low quality that I won’t be framing it or showing it to my family. I’d like the cost of that 5x7 print refunded to make things right.

Report a concern   January 11, 2024 — Rated 0 out of 10 by V.S. The Grad Team
How did we disappoint you and what can we do to make things right?

My graduation photo looks as if there is a filter of some sort on my face and it has completely blurred the image. I paid $136.00 for digital and print photos and they look horribly blurry. Every other area of the photo is clear except my face. I would like a refund as the photos are not usable.

Report a concern   January 11, 2024 — Rated 10 out of 10 by J.K. The Grad Team
What do you like about our products and services?

The prices were too high iniyially but after discounted prices, it prompted me to buy it.

Report a concern   January 11, 2024 — Rated 10 out of 10 by L.H. The Grad Team
What do you like about our products and services?

Quality and price was reasonable

Report a concern   January 11, 2024 — Rated 10 out of 10 by S.P. The Grad Team
What do you like about our products and services?

I was very pleased with my pictures. I think the team took time to make sure I looked complete from my gown to my hair and I appreciate that.

Report a concern   January 11, 2024 — Rated 9 out of 10 by C.L.H. The Grad Team
What do you like about our products and services?

Loved the way these moments were captured - thank you.

Report a concern   January 11, 2024 — Rated 10 out of 10 by G.D. The Grad Team
What do you like about our products and services?

Photographs great memories and better than my photos since the photograph was close to the action

Report a concern   January 11, 2024 — Rated 9 out of 10 by B.R. The Grad Team
What do you like about our products and services?

Quality of photos,

Report a concern   January 11, 2024 — Rated 9 out of 10 by J.C. The Grad Team
What do you like about our products and services?

It was very easy to purchase and download a few digital files.

Report a concern   January 11, 2024 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

The pic of my daughter were great

Report a concern   January 11, 2024 — Rated 10 out of 10 by N.D. The Grad Team
What do you like about our products and services?

Love the shots and graphic! Thank you so very much

Report a concern   January 11, 2024 — Rated 1 out of 10 by G.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos had so much glare they weren’t usable. They were modified a bit, at no cost, but still not what I think is worth the money. I remain disappointed.

Report a concern   January 11, 2024 — Rated 9 out of 10 by B.W. The Grad Team
What do you like about our products and services?

I thought the quality of the prints was excellent. It isnice to have shots we would have missed.

Report a concern   January 11, 2024 — Rated 8 out of 10 by J.B. The Grad Team
What could we do to improve?

You did good

Report a concern   January 11, 2024 — Rated 6 out of 10 by U.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Poor image of receiving diploma


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