The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 18, 2024 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

The pictures came out lovely! Very easy to order.

Report a concern   January 18, 2024 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Quality

Report a concern   January 18, 2024 — Rated 2 out of 10 by G.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos are nice but the pricing for just a digital photo is absurd. $70 for one digital photo just doesn’t make sense

Report a concern   January 18, 2024 — Rated 5 out of 10 by T.O. The Grad Team
How did we disappoint you and what can we do to make things right?

I’m not sure who this falls on- the picture I ordered came to me grainy and seemed somewhat unclear. It’ll be fine but for how much everything costs lately, I would have expected higher quality than what my iPhone would take.

Report a concern   January 18, 2024 — Rated 2 out of 10 by P.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were obviously rushed. No time or effort was put in to them. This is extremely disappointing being that our children only graduate once and it would be nice to have one decent picture of our daughter. Perhaps schedule picture more than an hour prior to the ceremony.

Report a concern   January 17, 2024 — Rated 8 out of 10 by M.F. The Grad Team
What could we do to improve?

One of the pics we chose as an 8x10 turned out blurry. Should’ve been mentioned that it wouldn’t blow up well. With option to pick another frame instead. Little disappointed in that for the cost.

Report a concern   January 16, 2024 — Rated 6 out of 10 by V.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices were extremely high.

Report a concern   January 16, 2024 — Rated 10 out of 10 by W.G. The Grad Team
What do you like about our products and services?

The grad team provides many product options to choose from

Report a concern   January 14, 2024 — Rated 5 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

In the sit down photo, ny son's eyes were closed. I thought with digital photos, that could instantly be seen so another picture could be taken.

Report a concern   January 14, 2024 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

The pictures were fine. I wish there had been more to choose from. I had one pose so chose that one and then one as I was being hooded.

Report a concern   January 14, 2024 — Rated 10 out of 10 by D.J.T. The Grad Team
What do you like about our products and services?

Fast and easy, delivered on promise.

Report a concern   January 14, 2024 — Rated 10 out of 10 by M.A. The Grad Team
What do you like about our products and services?

The pictures offered for our graduate were outstanding, and the quality received did not disappoint!

Report a concern   January 13, 2024 — Rated 10 out of 10 by G.F. The Grad Team
What do you like about our products and services?

Good quality pictures

Report a concern   January 13, 2024 — Rated 10 out of 10 by D.K. The Grad Team
What do you like about our products and services?

Timely, professional, quality

Report a concern   January 13, 2024 — Rated 10 out of 10 by M.R. The Grad Team
What do you like about our products and services?

Easy to select photos

Report a concern   January 12, 2024 — Rated 0 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Grad photo was taken and my eyes were closed, such a pretty photo but my eyes were closed! I was very bummed to see that the photographer didn't notice as it was very important for me to buy those photos on my special day but couldn't because my eyeeesss were closed :(

Report a concern   January 12, 2024 — Rated 8 out of 10 by P.P. The Grad Team
What could we do to improve?

I was pretty satisfied. Some of the clarity around the packages could have been improved I suppose

Report a concern   January 12, 2024 — Rated 1 out of 10 by C.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo came out dark, we wrote an email request for a replacement but have not heard back from the studio. We did pay extra to adjust the color toning.

Report a concern   January 12, 2024 — Rated 7 out of 10 by L.B. The Grad Team
What could we do to improve?

The special order items were not high quality at all. One was missing a piece

Report a concern   January 12, 2024 — Rated 10 out of 10 by N.B. The Grad Team
What do you like about our products and services?

The photos came back quickly, and the quality was perfect as promised.

Report a concern   January 12, 2024 — Rated 10 out of 10 by L.B. The Grad Team
What do you like about our products and services?

great photos of important moments

Report a concern   January 12, 2024 — Rated 10 out of 10 by A.P. The Grad Team
What do you like about our products and services?

Quality and options.

Report a concern   January 12, 2024 — Rated 9 out of 10 by S.E. The Grad Team
What do you like about our products and services?

good pictures taken at time of receiving diploma. liked the variety of backgrounds offered. liked the choice to purchase digital copies of pictures

Report a concern   January 12, 2024 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

Everything. I’m extremely satisfied

Report a concern   January 12, 2024 — Rated 10 out of 10 by G.G. The Grad Team
What do you like about our products and services?

Super fast shipping and user friendly website.

Report a concern   January 12, 2024 — Rated 10 out of 10 by T.C. The Grad Team
What do you like about our products and services?

Great memories captured and prompt service

Report a concern   January 12, 2024 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

you provided just what I needed and wanted

Report a concern   January 12, 2024 — Rated 10 out of 10 by R.J. The Grad Team
What do you like about our products and services?

The pictures were very good

Report a concern   January 12, 2024 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

The photos are good quality with many options to choose from

Report a concern   January 12, 2024 — Rated 8 out of 10 by L.S. The Grad Team
What could we do to improve?

Nothing, everything was great. Pictures are good and clear. Received in a timely manner and were reasonably priced!


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