The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 25, 2024 — Rated 5 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive service.

Report a concern   January 25, 2024 — Rated 9 out of 10 by K.D. The Grad Team
What do you like about our products and services?

convenient

Report a concern   January 25, 2024 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Pics look great… options are good too

Report a concern   January 25, 2024 — Rated 2 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo quality was really poor and the tassel plaque was also of really poor quality. It’s a cheap material used for the frame then there’s not even glass in the front. Just a real soft plastic that’s super easy to scratch.

Report a concern   January 25, 2024 — Rated 7 out of 10 by C.N. The Grad Team
What could we do to improve?

The service was great but the pictures on the magnet look crazy. My daughters eye are all black with no white showing. She won't even send them out.

Report a concern   January 25, 2024 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

Quality. Simple. Quick and easy.

Report a concern   January 25, 2024 — Rated 10 out of 10 by R.L. The Grad Team
What do you like about our products and services?

fast turnaround and good quality. Pricing was also reasonable.

Report a concern   January 25, 2024 — Rated 5 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Price

Report a concern   January 25, 2024 — Rated 0 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

All the colors are like bleeding together in the magnet I bought. My eyes are practically black dots

Report a concern   January 25, 2024 — Rated 0 out of 10 by J.W. The Grad Team
How did we disappoint you and what can we do to make things right?

These pictures were not as clear/in focus as our son’s undergraduate pictures, and it is very noticeable when displayed together. If possible, we would love to reorder something else. I know it is past the deadline.

Report a concern   January 25, 2024 — Rated 10 out of 10 by G.B. The Grad Team
What do you like about our products and services?

Plenty of photos to pick from nice clear and professional Also really enjoyed the video you're still walking across the stage that was excellent

Report a concern   January 25, 2024 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Photos are very nicely done.

Report a concern   January 25, 2024 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

Nice to see the proofs and have time to look at them and order. Would be nice if you could have a package of different poses/mixture versus just one or two.

Nice pictures.

Report a concern   January 25, 2024 — Rated 3 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The finish on my pictures was not the same throughout my order. Compared to viewing them online, my actually photos look blurry when I received them.

Report a concern   January 25, 2024 — Rated 7 out of 10 by S.O. The Grad Team
What could we do to improve?

The prices are very steep, but I presume that is because of inflation and other variables. I would've liked to purchase more, but as a newly graduate I purchased what I could afford. Nevertheless, the speed of shipping was excellent as I received my photos quickly. Thank you.

Report a concern   January 25, 2024 — Rated 9 out of 10 by B.H. The Grad Team
What do you like about our products and services?

Efficient reminders
Quick access
Kind staff

Report a concern   January 22, 2024 — Rated 8 out of 10 by S.T. The Grad Team
What could we do to improve?

affordable pricing and options for printing. I would have liked just a 5X6 of all my pictures printed.

Report a concern   January 22, 2024 — Rated 10 out of 10 by H.H. The Grad Team
What do you like about our products and services?

Nice quality, fast service

Report a concern   January 20, 2024 — Rated 10 out of 10 by M.P. The Grad Team
What do you like about our products and services?

Great Photos!!!

Report a concern   January 20, 2024 — Rated 5 out of 10 by M.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Didn’t get the poses I requested.

Report a concern   January 20, 2024 — Rated 10 out of 10 by D.D. The Grad Team
What do you like about our products and services?

The shipping was extremely quick and the photos look great! You had lots of great options to choose from, but the framed photos with the customized plague turned out very nicely and was exactly what my graduate wanted as a momento.

Report a concern   January 20, 2024 — Rated 10 out of 10 by A.R. The Grad Team
What do you like about our products and services?

Great pictures that captured our special moments at graduation. Thank you for having photographers ready for this special day.

Report a concern   January 20, 2024 — Rated 10 out of 10 by F.R. The Grad Team
What do you like about our products and services?

Good people and services

Report a concern   January 20, 2024 — Rated 7 out of 10 by N.A. The Grad Team
What could we do to improve?

the picture of my daughter was not very good. I recognize you don't have much time to take pictures.

Report a concern   January 19, 2024 — Rated 5 out of 10 by A.I. The Grad Team
How did we disappoint you and what can we do to make things right?

I believe that the photos should have been taken after the ceremony. The pictures were not that great because they felt really rushed and very generic without the diploma.

Report a concern   January 19, 2024 — Rated 9 out of 10 by N.F. The Grad Team
What do you like about our products and services?

The quick delivery on the product and the quality of the pictures

Report a concern   January 19, 2024 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

You did a great job taking pictures, and you have a great variety of packages and items to choose from.

Report a concern   January 19, 2024 — Rated 7 out of 10 by J.S. The Grad Team
What could we do to improve?

Better packages for online downloads - kind of expensive for the same photos with different backgrounds.
trying to order was not a real user friendly process.

Report a concern   January 19, 2024 — Rated 0 out of 10 by K.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I still have not received my pictures. I paid $200 and still do not have them.

Report a concern   January 19, 2024 — Rated 7 out of 10 by G.G. The Grad Team
What could we do to improve?

Some of the pictures I got were of someone else.
But pretty amazing how you can catch a glimpse of my graduate, with all those grads.


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