The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 19, 2024 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

Beautiful picture

Report a concern   January 19, 2024 — Rated 8 out of 10 by B.E. The Grad Team
What could we do to improve?

Better lighting on the photos

Report a concern   January 19, 2024 — Rated 5 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I was disappointed in the quality of prints. My daughter was out of focus and the background was crystal clear. The pose was not very flattering. Can't make it right since the event is done and over with.

Report a concern   January 19, 2024 — Rated 10 out of 10 by B.S. The Grad Team
What do you like about our products and services?

Great quality. Good stuff

Report a concern   January 19, 2024 — Rated 10 out of 10 by R.F. The Grad Team
What do you like about our products and services?

Quality pictures and accessories. Efficient delivery

Report a concern   January 19, 2024 — Rated 10 out of 10 by J.A. The Grad Team
What do you like about our products and services?

great pictures, easy to order.

Report a concern   January 19, 2024 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Loved my son's pre-ceremony pictures and diploma video clip!

Report a concern   January 19, 2024 — Rated 7 out of 10 by L.T. The Grad Team
What could we do to improve?

The quality is good but the daily emails and the lack of transparency in pricing was ridiculous. One day it was up, one day there was a sale, one day it went down. Just set a price and stick with it..

Report a concern   January 19, 2024 — Rated 10 out of 10 by J.N. The Grad Team
What do you like about our products and services?

Great job on pictures, fantastic!

Report a concern   January 19, 2024 — Rated 10 out of 10 by K.H. The Grad Team
What do you like about our products and services?

Pictures were Great!!

Report a concern   January 19, 2024 — Rated 2 out of 10 by L.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Hi the photos are too dark, If I can get them lighter, that would be great🙏🏾

Report a concern   January 19, 2024 — Rated 10 out of 10 by P.G. The Grad Team
What do you like about our products and services?

The graduation pictures are great. The effort in each and every click is clearly visible. I can’t imagine how hard it is to cover each and every student and not to disappoint anyone. I am so grateful to all the people who worked in the photography department for capturing my moments on such auspicious day. Thank you guys! Keep up the good work!! ;)

Report a concern   January 19, 2024 — Rated 10 out of 10 by S.A. The Grad Team
What do you like about our products and services?

Well taken photos

Report a concern   January 18, 2024 — Rated 10 out of 10 by C.W. The Grad Team
What do you like about our products and services?

Great quality and quick delivery

Report a concern   January 18, 2024 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Frame , especially!

The flow of taking pictures at graduation….

Report a concern   January 18, 2024 — Rated 10 out of 10 by C.W. The Grad Team
What do you like about our products and services?

great product fast service

Report a concern   January 18, 2024 — Rated 10 out of 10 by L.T. The Grad Team
What do you like about our products and services?

The pictures were absolutely beautiful. I was very please with the quality of the pictures.

Report a concern   January 18, 2024 — Rated 10 out of 10 by P.S. The Grad Team
What do you like about our products and services?

The number of photos to choose from with various backdrops.

Report a concern   January 18, 2024 — Rated 10 out of 10 by M.W. The Grad Team
What do you like about our products and services?

Quality photos

Report a concern   January 18, 2024 — Rated 10 out of 10 by C.R. The Grad Team
What do you like about our products and services?

The availability of quality photos for such an important event.

Report a concern   January 18, 2024 — Rated 0 out of 10 by S.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Wrongfully charged incorrect amount not able to reach a representative to correct issue

Report a concern   January 18, 2024 — Rated 10 out of 10 by T.M. The Grad Team
What do you like about our products and services?

Multiple packages

Report a concern   January 18, 2024 — Rated 2 out of 10 by A.F. The Grad Team
How did we disappoint you and what can we do to make things right?

Rushed to take photos

Report a concern   January 18, 2024 — Rated 0 out of 10 by L.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures are way to expensive especially for digital!

Report a concern   January 18, 2024 — Rated 8 out of 10 by K.H. The Grad Team
What could we do to improve?

Check to see if eyes are closed and if so, take another photo in order to get a good end result.

Report a concern   January 18, 2024 — Rated 1 out of 10 by S.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo was unwrapped and bent.

Report a concern   January 18, 2024 — Rated 3 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The website is not user friendly. Does not save selections. Does not save cart. Cart inaccessible

Report a concern   January 18, 2024 — Rated 0 out of 10 by T.R. The Grad Team
How did we disappoint you and what can we do to make things right?

My item was cheap, formatted poorly, chipped, and low quality especially for someone earning a PhD. I am so disappointed with my purchase. I do not even want to display it. I am so proud of my accomplishment and wanted to display it.

Report a concern   January 18, 2024 — Rated 0 out of 10 by D.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive for no reason. Over 100 dollar for 3 digital photos. Scam

Report a concern   January 18, 2024 — Rated 6 out of 10 by L.M. The Grad Team
How did we disappoint you and what can we do to make things right?

It was the same photo with different backgrounds. Very disappointing.


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