The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 7, 2024 — Rated 10 out of 10 by C.D. The Grad Team
What do you like about our products and services?

Very helpful, made things super easy. No hassle during such a big day. They knew what they were doing. Definitely appreciate their services.

Report a concern   June 7, 2024 — Rated 1 out of 10 by A.D.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Bad resolution, bad photo quality, my daughter came out with a deformed face.

Report a concern   June 7, 2024 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

The pictures look very nice

Report a concern   June 7, 2024 — Rated 0 out of 10 by K.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Never sent the pictures i request i looked over retouched and was very unsatisfied with the service

Report a concern   June 7, 2024 — Rated 10 out of 10 by T.M. The Grad Team
What do you like about our products and services?

Great quality and decent prices for professional pictures. Very quick to get previews of resulting photos too!

Report a concern   June 7, 2024 — Rated 5 out of 10 by J.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos taken were at horrible angles, distorting the shape of my face and body. They are the only pictures I have of my doctoral hooding, so I purchased several, but the are far from flattering.

Report a concern   June 7, 2024 — Rated 4 out of 10 by K.S. The Grad Team
How did we disappoint you and what can we do to make things right?

the prices are outrageous. lower your prices for college students.

Report a concern   June 7, 2024 — Rated 10 out of 10 by B.B. The Grad Team
What do you like about our products and services?

Best pictures I have had of my son in years!

Report a concern   June 7, 2024 — Rated 10 out of 10 by O.H. The Grad Team
What do you like about our products and services?

Quality of the photos is outstanding.

Report a concern   June 7, 2024 — Rated 10 out of 10 by C.T. The Grad Team
What do you like about our products and services?

I was and am please with my pictures. The pictures captured me.

Report a concern   June 7, 2024 — Rated 10 out of 10 by J.L. The Grad Team
What do you like about our products and services?

I received the pictures very quickly, maybe a week or so. They look really nice and came undamaged. Thank you.

Report a concern   June 7, 2024 — Rated 0 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Extremely expensive.

Report a concern   June 7, 2024 — Rated 10 out of 10 by M.G. The Grad Team
What do you like about our products and services?

The way I was able to select which photos and the quality was professional. The photographer did an amazing job on our daughter photos.

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Ordered and received them very quickly and were in great packaging

Report a concern   June 7, 2024 — Rated 10 out of 10 by C.V.H. The Grad Team
What do you like about our products and services?

They did very good love how the picture came out

Report a concern   June 7, 2024 — Rated 0 out of 10 by H.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was off centered. Did not look professional for the cost.

Report a concern   June 7, 2024 — Rated 10 out of 10 by B.M. The Grad Team
What do you like about our products and services?

Well done photos.

Report a concern   June 7, 2024 — Rated 8 out of 10 by L.P. The Grad Team
What could we do to improve?

More candid pictures would be cool!

Report a concern   June 7, 2024 — Rated 1 out of 10 by J.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Images are not in focus and could not see that from proofs. So paid for images and now have blurry images.

Report a concern   June 7, 2024 — Rated 5 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures came bent. One was completely ruined. A refund of sending more would be nice.

Report a concern   June 7, 2024 — Rated 0 out of 10 by Z.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture were to overpriced for one singular photo, very inconsiderate of people who can’t afford photos

Report a concern   June 7, 2024 — Rated 2 out of 10 by J.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Everything is so expensive

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.G. The Grad Team
What do you like about our products and services?

Capturing the perfect pics

Report a concern   June 7, 2024 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

The pictures are beautiful and some candid which I love! The ordering process was very easy and the download order was emailed to me wishing 24 hours!

Report a concern   June 7, 2024 — Rated 1 out of 10 by M.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The most important photo of my son (holding his diploma cover between the US and State of Georgia flags) featured my son, with other graduates behind him, including a girl peering over his shoulder into the camera. Luckily, I am a graphic designer and was able to purchase the photo and retouch in Photoshop. BUT- as "professional" photographers, you guys need to do better.

Report a concern   June 7, 2024 — Rated 0 out of 10 by M.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The item I ordered was sent with the School of engineering logo and not the school of social work.

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.L. The Grad Team
What do you like about our products and services?

Easy to order and fast shipping.

Report a concern   June 7, 2024 — Rated 1 out of 10 by K.A.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Eyes are closed in my picture

Report a concern   June 7, 2024 — Rated 0 out of 10 by O.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture quality did not meet up to my expectations.


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