The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 28, 2024 — Rated 8 out of 10 by C.R. The Grad Team
What could we do to improve?

Digital picture seem pricey. Also it would be nice if the downloads were .png.

Report a concern   January 27, 2024 — Rated 9 out of 10 by A.R. The Grad Team
What do you like about our products and services?

Convenience and variety of options

Report a concern   January 27, 2024 — Rated 4 out of 10 by E.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive.

Report a concern   January 26, 2024 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Easy process for ordering

Report a concern   January 26, 2024 — Rated 0 out of 10 by D.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were all off-center, which renders them useless. Whoever edited the pictures placed him too far to the right in the image, so it looks really bad. We were very disappointed in the overall picture, especially for how expensive they were to purchase.

Report a concern   January 26, 2024 — Rated 10 out of 10 by W.M. The Grad Team
What do you like about our products and services?

Friendly website, easy to place order. Great quality picture and fast service. I also ordered a mug and love it.

Report a concern   January 26, 2024 — Rated 10 out of 10 by D.L. The Grad Team
What do you like about our products and services?

Great picture...came quickly

Report a concern   January 26, 2024 — Rated 10 out of 10 by H.R. The Grad Team
What do you like about our products and services?

Quality product. Speedy delivery.

Report a concern   January 25, 2024 — Rated 6 out of 10 by K.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the tassel frame I thought was bad. The other one I bought was great

Report a concern   January 25, 2024 — Rated 2 out of 10 by A.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered 4 5x7s, and two fridge magnets. Loved the magnets. However, the 5 x 7s were somewhat grainy/out of focus and 2 of them had visible lines through the photo. With the graininess and lack of focus, I'm not sure how we ever could've ordered anything larger! I feel the color is off on the skin tones, also. I am incredibly disappointed for the price we paid.

Report a concern   January 25, 2024 — Rated 5 out of 10 by T.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I needed more time to order. Order by date came fast I wasn’t even home from my trip yet. Especially the holidays in the middle of everything. The magnets I ordered were much smaller than I expected

Report a concern   January 25, 2024 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

The picture quality was great and my photos arrived quickly.

Report a concern   January 25, 2024 — Rated 9 out of 10 by B.O. The Grad Team
What do you like about our products and services?

Everything

Report a concern   January 25, 2024 — Rated 0 out of 10 by D.Q. The Grad Team
How did we disappoint you and what can we do to make things right?

Sent you an email that the 8x10 we ordered came with important background omitted.Asked what you can do to rectify this and got no response.
Also inquired how to send electronic purchase for my son to him now that he is relocated with an email address.
Again no response.
Very disappointed to date. Further recommendations to others is dependent upon whether these issues are responded to and rectified.

First name removed Chauvin Last name removed
Subject Eric Chauvin Last name removed, university of Wyoming PhD photos December 2023

Report a concern   January 25, 2024 — Rated 10 out of 10 by S.P. The Grad Team
What do you like about our products and services?

Pictures were great and I received exactly what I ordered.

Report a concern   January 25, 2024 — Rated 10 out of 10 by C.W. The Grad Team
What do you like about our products and services?

I like the variety to choose from and how well the photographer captured my special moment.

Report a concern   January 25, 2024 — Rated 0 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Way over priced!!

Report a concern   January 25, 2024 — Rated 10 out of 10 by E.M. The Grad Team
What do you like about our products and services?

The quality of the pictures.

Report a concern   January 25, 2024 — Rated 6 out of 10 by N.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Received the plaque I ordered today. Was waiting patiently to receive it. My first college graduate. The gold emblem has an imperfection. Expensive and disappointed… a replacement would be nice.

Report a concern   January 25, 2024 — Rated 2 out of 10 by J.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not like the retouch on my photos. Poorly done and I’m not sure I will use them. Very disappointed

Report a concern   January 25, 2024 — Rated 10 out of 10 by L.C. The Grad Team
What do you like about our products and services?

Nice quality!!

Report a concern   January 25, 2024 — Rated 8 out of 10 by J.L.K. The Grad Team
What could we do to improve?

Some of my close up poses had the words Kingdom School of Ministry cut off in them. To improve that, The words should have been eliminated all together.

Report a concern   January 25, 2024 — Rated 9 out of 10 by P.K.R. The Grad Team
What do you like about our products and services?

It was nice to have the digital image free download. It would have been nice if you provided a free hard copy.

Report a concern   January 25, 2024 — Rated 0 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Maybe some parents buy their kids photos . But there are some people who go through a lot to get that degree already financially in a very place , Alone , no hand ! But of course wants their graduation photos which they have sacrificed a lot ! 1pic is 60$ , 3 pics for 100$ , prices are so expensive and not fair

Report a concern   January 25, 2024 — Rated 0 out of 10 by S.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of photos is AWFUL!!!

Report a concern   January 25, 2024 — Rated 10 out of 10 by B.M. The Grad Team
What do you like about our products and services?

The product looked amazing!

Report a concern   January 25, 2024 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Printed out pictures very nicely and the pics were sent timely. So happy how my masters graduation pics turned out!

Report a concern   January 25, 2024 — Rated 9 out of 10 by T.A. The Grad Team
What do you like about our products and services?

Photos that we as an attendant would not have the opportunity to get. Easy process and quick turnaround time.

Report a concern   January 25, 2024 — Rated 4 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture frame for the portrait was very cheap. I ordered one framed piece to see the quality of the product before ordering other items. The frame changed my mind. Important photos should not be housed in mediocre frames.

Report a concern   January 25, 2024 — Rated 0 out of 10 by H.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Overpriced everything


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