based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My photos were too orange, I sent 2 e-mails to customer service and got no respond and no refund. I only got two emails to review The Grad Team. Here is my Review!
All photos are bad, I cannot use any of my photos and I paid more than $200. Also I ordered one of my photos in the frame. I got frame by itself without photo. I thought my photo will be professionally installed. In the frame and instead I just got the frame. I could buy this frame on Amazon for much less money
I will never recommend the Grand Team to anyone. Bad photos and bad customer service
Crop out obvious people that do not belong in photo
When the graduate is on the stage, get more of the face of the graduate. Limited selection of quality photos on stage.
The picture amount is very little compared to the cost. More sheets should be added to the package
Quality prints
There was a glue spot on the picture. Dont think I can get it off without damaging picture.
Too much Photoshopping. My son’s mole on his chin was photoshopped off his face. The quality of the coloring was not great either. I know you had quite a few photos to go through, but my son didn’t look like himself. We took other photos, but I was disappointed considering the cost of the “professional” photos verses their quality.
Great photos, easy to order and my order shipped timely.
L
The clarity of the pic and prompt time of delivery
Very nice
great pix!! would hope you offer better frame options though : )
The last set of pictures I received were stuck together, and a smudge (possible fingerprint) was on one of the photographs.
Great pictures. Fast and reasonable pricing.
Still haven’t received my second order of graduation pictures. My first order also was delivered until after I requested a status update.
Great Pics
Easy, fast and good photos
The quality of the picture was poor when printed.
It wasn’t in focus and definitely did not look like a $70 professional photo.
Nice picture quality and it arrived quickly.
Photos were great. Website was easy to navigate. I loved that you could get more than one pose in the same package. Photos arrived quickly. Very happy with my experience
The picture we received was bent had creases in it from the bend and wet from rain.
You would think that something of this memorable would be packed with a cardboard to prevent bending and in a slip of plastic then shipped to customer.
Not satisfied at all
Name removedPhone number removed987
Quallity of pictures are great
I never received my order
Very easy and fast!!
I chose the touch up option, thinking it would simply correct any hairs that are out of place or minor things. However, the photo now looks like a wax figure. Perhaps you used AI to do the touch up? I regret choosing the touch up option because now I don't even look like a real person.
The photo we got is bad, there is such a terrible glare on her glasses we are having to get her photo redone. A complete waste of money.
never received my order
Very professionally done. Beautiful photos. Thank you!
I did not like the tone of color my pictures came in and e-mailed out to The Grad team, but never received a reply back. The proofs online looked better than the pictures.
Great product!
The order was received in a very timely manor. The photos are sharp and vibrant.