The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 7, 2024 — Rated 10 out of 10 by R.H. The Grad Team
What do you like about our products and services?

The quality of the pictures are very good.

Report a concern   June 7, 2024 — Rated 9 out of 10 by E.V. The Grad Team
What do you like about our products and services?

fast and efficient.

Report a concern   June 7, 2024 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Clear and nice photos.

Report a concern   June 7, 2024 — Rated 0 out of 10 by K.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I seem to get all of your emails but I still haven’t gotten my download picture. I’ve called the number three times and they keep saying I’m going to get it. We verify the email and I still don’t have it.
The grad is: Alex Last name removed
VG 15 111 531

Please help!
Name removed

Report a concern   June 7, 2024 — Rated 7 out of 10 by S.P. The Grad Team
What could we do to improve?

The photos were not received within 48 hrs as promised. It was almost a week before I received a link to the photos.

Report a concern   June 7, 2024 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

It was great to get a picture of the very moment my son received his degree and an upclose view of the hooding that took place on stage. I could enjoy the moment knowing it was being captured.

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.N. The Grad Team
What do you like about our products and services?

Great photo and easy to order!

Report a concern   June 7, 2024 — Rated 0 out of 10 by B.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I was sent an empty envelope with no pictures in it.

Report a concern   June 7, 2024 — Rated 2 out of 10 by E.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive

Report a concern   June 7, 2024 — Rated 10 out of 10 by Z.Y. The Grad Team
What do you like about our products and services?

I really enjoy and appreciate the work.

Report a concern   June 7, 2024 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

The pictures came out great! Good quality

Report a concern   June 7, 2024 — Rated 10 out of 10 by M.B.W. The Grad Team
What do you like about our products and services?

You got the shots I could not get of my grad. I ordered two 8x10’s of the best shots and received them in less than a week. Very satisfied.

Report a concern   June 7, 2024 — Rated 10 out of 10 by N.W. The Grad Team
What do you like about our products and services?

Beautifully done pics and quick service

Report a concern   June 7, 2024 — Rated 9 out of 10 by S.J. The Grad Team
What do you like about our products and services?

Lots of choices.....was sent out very quickly. Nice to have the digital option.

Report a concern   June 7, 2024 — Rated 8 out of 10 by A.R. The Grad Team
What could we do to improve?

Alow the graduates more time to take selfies or even give them more time with the backdrops. I felt like we were being pushed through like cattle. The picture quality was pretty good though, and the prices were very reasonable.

Report a concern   June 7, 2024 — Rated 10 out of 10 by N.G. The Grad Team
What do you like about our products and services?

Pictures were good quality and very fast service.

Report a concern   June 7, 2024 — Rated 6 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered 2 magnets and the quality of the picture was very poor (pixelated). The magnet material was great but I hoped for a much clearer picture for how expensive the pictures and magnets were

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

Good quality picture. Fast delivery

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.A.W. The Grad Team
What do you like about our products and services?

Fairly easy go navigate, thrilled with product quality

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

Great pictures!

Report a concern   June 7, 2024 — Rated 0 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were not good quality at all, they were extremely overpriced and you had to pay extra to fix the quality of the photo.

Report a concern   June 7, 2024 — Rated 2 out of 10 by S.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Costs are very high. My photo wasn't good. The tassel bl9cked my face and there was only 1 version

Report a concern   June 7, 2024 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

tHE PRODUCTS ARE GREAT AND SERVICE WAS OVER THE TOP!

Report a concern   June 7, 2024 — Rated 0 out of 10 by A.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Messy backgrounds and poor framing of the shot.

Report a concern   June 7, 2024 — Rated 10 out of 10 by K.D. The Grad Team
What do you like about our products and services?

Several options were given, which is refreshing

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

The pictures of our grandson's graduation from Grinnell was just what I hoped for! The pictures were clear and the color was perfect. They a
arrived quickly and safely.

As grandparents, in New Mexico, who were unable to attend the ceremony, these photos will be treasured. Thank you for taking them.

Report a concern   June 7, 2024 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

The photos were beautiful

Report a concern   June 7, 2024 — Rated 2 out of 10 by L.H. The Grad Team
How did we disappoint you and what can we do to make things right?

It was hard to really see the photos with the watermark moving across it (I understand the need though) and I thought the prices were incredibly high for downloads. Maybe I’m just a very poor student. I wanted to order more photos, but just couldn’t afford it.

Report a concern   June 7, 2024 — Rated 0 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I had an issue with a picture and the placement of your logo. I sent an email. No one responded. Ever.
I am stuck with 1/3 of my digital download package unprintable.

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.C. The Grad Team
What do you like about our products and services?

The pictures are beautiful and great quality. They were shipped promptly and arrived without damage.


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