The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 22, 2024 — Rated 10 out of 10 by N.P. The Grad Team
What do you like about our products and services?

The pictures were beautiful! I loved them!

Report a concern   March 22, 2024 — Rated 9 out of 10 by C.V.G. The Grad Team
What do you like about our products and services?

Quality

Report a concern   March 19, 2024 — Rated 0 out of 10 by M.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Email notice said order early for best pricing. Then after I receive my order, another email offers coupons to save. Price had not changed and I could of used coupons due to my financial situation. Also, I only have one photo from graduation even though I took several. Highly disappointed since I traveled far to get all the grad experience. Now I dont have photos to capture what I wanted.

Report a concern   March 17, 2024 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

Good quality. Quick delivery

Report a concern   March 17, 2024 — Rated 7 out of 10 by K.L. The Grad Team
What could we do to improve?

The photographers did well, and were personable.

Report a concern   March 15, 2024 — Rated 10 out of 10 by L.W. The Grad Team
What do you like about our products and services?

Official graduation pictures, quality of the picture, and fast turn around time

Report a concern   March 15, 2024 — Rated 10 out of 10 by S.L. The Grad Team
What do you like about our products and services?

The variety of products and packages to choose from

Report a concern   March 15, 2024 — Rated 0 out of 10 by S.P.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I have already emailed you - no response has come from you about the poor quality of the photos I received from you.
I would hope at least you would want to reach out to me to rectify the issue. Sadly no one has contacted me!!
Email address removed

Report a concern   March 15, 2024 — Rated 8 out of 10 by M.B.L. The Grad Team
What could we do to improve?

Probably nothing! You’re dealing with a set of circumstances, and you’ve got one shot. It came out pretty well with those challenges.

Report a concern   March 15, 2024 — Rated 2 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the pictures were okay but the Greenscreen was very obvious and the pictures were so expensive just to download them that I was only able to get a few. I wouldnt have ordered any expect this is the only opportunity I had for a professional headshot in my white coat and I had family that wasn't able to make it. I felt preyed upon by these prices as I wasn't given a choice between photographers.

Report a concern   March 15, 2024 — Rated 2 out of 10 by D.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I just feel a 8x10 photo should work on any 8x10 frame. I have tried 2 frames from Amazon and one from Target and the photo is still too small. I’m not able to put my pic out there due to the photo being slightly too small

Report a concern   March 15, 2024 — Rated 0 out of 10 by L.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Is there a little piece attached to the back of the frame? it can’t stand on the desk.

Report a concern   March 15, 2024 — Rated 10 out of 10 by T.G. The Grad Team
What do you like about our products and services?

The quality of the photographs exceeded my expectations.

Report a concern   March 14, 2024 — Rated 10 out of 10 by D.K. The Grad Team
What do you like about our products and services?

Good quality and choices

Report a concern   March 14, 2024 — Rated 10 out of 10 by V.A. The Grad Team
What do you like about our products and services?

The pictures are great! The quality is wonderful. They were able to take pictures that we in the stands watching the graduation cannot. They are able to capture precious moments of an incredibly special day in our child's life.

Report a concern   March 14, 2024 — Rated 3 out of 10 by A.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture quality is great and I did get more than 5 pictures taken but pricing each picture at $60 for digital download is a little excessive. We are college students who were just graduating and probably struggled to even pay tuition. $40 is a more reasonable price. I paid $120 for 2 digital downloads which is ridiculous. Maybe work with the school to get you guys paid for the ceremony so that the pictures can be priced at a lower cost.

Report a concern   March 14, 2024 — Rated 10 out of 10 by Y.H. The Grad Team
What do you like about our products and services?

Picture looks great!

Report a concern   March 14, 2024 — Rated 10 out of 10 by S.I. The Grad Team
What do you like about our products and services?

Quick and easy, nice photos

Report a concern   March 14, 2024 — Rated 10 out of 10 by K.E. The Grad Team
What do you like about our products and services?

Easy to order, organixed and efficient of grad day, nice quality, speedy delivery. Ty

Report a concern   March 9, 2024 — Rated 9 out of 10 by M.L. The Grad Team
What do you like about our products and services?

I ordered a couple of pictures. They were very nice

Report a concern   March 8, 2024 — Rated 10 out of 10 by W.F.M.J. The Grad Team
What do you like about our products and services?

Products ordered were exactly what was sent to me and in a timely manner....

Report a concern   March 8, 2024 — Rated 10 out of 10 by S.A. The Grad Team
What do you like about our products and services?

Very professional and kind. You made me feel comfortable to take photos which is hard for me! The pictures turned out great and you had many variations that I can pick from. Thank you!

Report a concern   March 7, 2024 — Rated 10 out of 10 by A.T. The Grad Team
What do you like about our products and services?

Very turn around from time. I ordered my photos until I receive them. You caught the true essence of my daughter in her photograph.

Report a concern   March 7, 2024 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

Service is prompt with great packaging. The only problem I have is with the pictures not having enough white space so that they can be cut more easily. Other than that, I am very pleased.

Report a concern   March 7, 2024 — Rated 0 out of 10 by L.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The law school’s hood looks blue on all the pictures you have taken. However, pictures captured with our individual camera depict a purple color which is indeed the exact color for any law school. I am really disappointed!!

Report a concern   March 7, 2024 — Rated 10 out of 10 by J.C. The Grad Team
What do you like about our products and services?

Super fast service Great quality

Report a concern   March 7, 2024 — Rated 10 out of 10 by R.D. The Grad Team
What do you like about our products and services?

Pictures came out amazing!

Report a concern   February 29, 2024 — Rated 9 out of 10 by D.B. The Grad Team
What do you like about our products and services?

I thought it was an easy and orderly process. Also, liked that there were a few options of pictures.

Report a concern   February 29, 2024 — Rated 10 out of 10 by R.A.S. The Grad Team
What do you like about our products and services?

It was easy to order

Report a concern   February 29, 2024 — Rated 5 out of 10 by D.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are a little steep especially when you have the market cornered. Consider lowering them for the students who are tight on money.


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