The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 19, 2024 — Rated 9 out of 10 by L.H. The Grad Team
What do you like about our products and services?

Great quality and quick results.

Report a concern   April 19, 2024 — Rated 5 out of 10 by C.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I received this and my receipt for the digital images but still have no pictures. I have called and was told it was resent. I still need my digital images that I paid for. Please assist

Report a concern   April 19, 2024 — Rated 0 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Your process are EXTREMELY high. I expected better quality for the amount I spent, and I’m really glad I didn’t spend more. The photos look blurry and like they were shot with an old cell phone.

Report a concern   April 19, 2024 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

Quality.

Report a concern   April 19, 2024 — Rated 0 out of 10 by K.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid to have them retouched. They were not. They were sent in a flimsy envelope and the pictures came damaged. I have been busy so I have not had time to find a way to get in contact with the company.

Report a concern   April 19, 2024 — Rated 4 out of 10 by C.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive. No other way to get smaller packages custom

Report a concern   April 18, 2024 — Rated 10 out of 10 by T.L. The Grad Team
What do you like about our products and services?

Everything. The event food, photos, entertainment, the venue , the fireworks ! Everything was over the top. !

Report a concern   April 18, 2024 — Rated 5 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Lots of pictures with closed eyes!

Report a concern   April 18, 2024 — Rated 7 out of 10 by M.P. The Grad Team
What could we do to improve?

Many of the proofs that I was sent were photos of someone else. The process was smooth and I’m happy with my pictures, but I do hope that my own photos weren’t shared with anyone else.

Report a concern   April 18, 2024 — Rated 0 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my picture that I spent $60 on.

Report a concern   April 18, 2024 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

Great photo options. However, the grad Master's hood needs to be updated to match the University's change from MHL to MHA. I ended up ordering two... at my cost.

Report a concern   April 18, 2024 — Rated 7 out of 10 by K.T. The Grad Team
What could we do to improve?

Mail photos in a better way. Mail them in a box or heavier / thicker envelope . Some of the photos were damaged because the envelope got wet or something and was torn some

Report a concern   April 17, 2024 — Rated 10 out of 10 by B.H. The Grad Team
What do you like about our products and services?

Good quality shots of our very important moments

Report a concern   April 17, 2024 — Rated 10 out of 10 by L.T. The Grad Team
What do you like about our products and services?

Fast and accurate service. Pictures are good and many different moments were photographed

Report a concern   April 17, 2024 — Rated 5 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I wish there were packages that you can pick multiple poses for each picture size as opposed to picking the same pose for 2 8X10 snd same pose for 2 5x7and maybe get all the proofs . Aldo there was not clear instructions for editing and ordering

Report a concern   April 17, 2024 — Rated 0 out of 10 by Q.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Never received a reaponse from my request

Report a concern   April 17, 2024 — Rated 10 out of 10 by T.M. The Grad Team
What do you like about our products and services?

Loved my picture

Report a concern   April 17, 2024 — Rated 10 out of 10 by A.E. The Grad Team
What do you like about our products and services?

Awesome organizing skills!

Report a concern   April 17, 2024 — Rated 9 out of 10 by A.L. The Grad Team
What do you like about our products and services?

Friendly staff made me comfortable

Report a concern   April 17, 2024 — Rated 2 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Had I known that the product that I purchased was just prints and the plaque was just a print, I would have purchased the photo download only. Cost is a large factor as well.

Report a concern   April 17, 2024 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

The grad pictures were available early and the ordering was an easy process.

Report a concern   April 17, 2024 — Rated 10 out of 10 by N.S. The Grad Team
What do you like about our products and services?

Excellent quality & speedy service at good prices.

Report a concern   April 17, 2024 — Rated 5 out of 10 by L.L. The Grad Team
How did we disappoint you and what can we do to make things right?

You would sell more pictures if the digital ones were not so expensive. I would have bought all of mine and my husbands digitally if they were say $50 for all. That would have given you $100 more in revenue. I know of one other that agrees with me. So you lost out on $150 right there. Given this was such an important event, imaging 1700 grads spending a minimum of $50. I have less pictures than what I wanted simply because I could not afford it. I am going through cancer.

Report a concern   April 17, 2024 — Rated 10 out of 10 by K.E. The Grad Team
What do you like about our products and services?

Beautiful photo and production.

Unfortunately my mailman bent mine. Would recommend either a heavier envelop or cardboard insert.

Report a concern   April 17, 2024 — Rated 10 out of 10 by M.Z. The Grad Team
What do you like about our products and services?

They did what they were supposed to do, and they did it well. I'm sorry I don't remember her name but the photographer with the red/pink hair was great. She made me laugh which made the picture look natural. Also taught me how to stand so my double-chin doesn't show. Awesome! Yeah the pictures are expensive, but school photos have always been expensive.

Report a concern   April 17, 2024 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

Received my pictures quickly, had many options to choose from

Report a concern   April 17, 2024 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Photographer took a variety of poses with several different backgrounds. And we got the proofs really fast ! Love!

Report a concern   April 15, 2024 — Rated 10 out of 10 by N.B. The Grad Team
What do you like about our products and services?

I had a great experience with this company. I had a small issue with my order, and their customer support jumped right in and fixed it in no time. I would recommend their services to any grad's parents.

Report a concern   April 12, 2024 — Rated 4 out of 10 by D.R. The Grad Team
How did we disappoint you and what can we do to make things right?

It was very difficult to choose the pictures because of the overlay on the picture. One of the pictures I ordered is blurry and a disappointment. I think if I was able to have a better view I would have chosen a different picture. I also feel the cost was way to much

Report a concern   April 4, 2024 — Rated 8 out of 10 by S.W. The Grad Team
What could we do to improve?

Everything was perfect.
Thank you!


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