The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 2, 2024 — Rated 10 out of 10 by L.C. The Grad Team
What do you like about our products and services?

Everyone was very welcoming which made me feel comfortable. Very polite out going people.

Report a concern   May 2, 2024 — Rated 10 out of 10 by F.P. The Grad Team
What do you like about our products and services?

Everything is was a great experience everyone was so help for and friendly

Report a concern   May 2, 2024 — Rated 10 out of 10 by M.E. The Grad Team
What do you like about our products and services?

The photos are nice and look professionally done. The person taking the pictures helped me along the way, master’s hood and gown are confusing but she helped me.

Report a concern   May 2, 2024 — Rated 10 out of 10 by L.N. The Grad Team
What do you like about our products and services?

Great quality and arrived quickly. thank you!

Report a concern   May 2, 2024 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Versatility and variety of options

Report a concern   April 29, 2024 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

The quality is beautiful, affordable and a great variety of products for gifting. My order arrived within the expected range. Thank you.

Report a concern   April 26, 2024 — Rated 7 out of 10 by P.J. The Grad Team
What could we do to improve?

Lower your prices.

Report a concern   April 26, 2024 — Rated 4 out of 10 by N.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Posed my unnaturally. Instead of the photographer moving they had me move so half of my pictures came out bad and unusable

Report a concern   April 26, 2024 — Rated 10 out of 10 by C.L. The Grad Team
What do you like about our products and services?

Everything! I was so impressed with the whole ceremony.

Report a concern   April 26, 2024 — Rated 10 out of 10 by T.K. The Grad Team
What do you like about our products and services?

The quality of the pictures were amazing. They really capture the moment for a life time.

Report a concern   April 26, 2024 — Rated 10 out of 10 by E.S. The Grad Team
What do you like about our products and services?

The pictures looked nice and very professional. I want to buy more but I live on social security and limited on my income. All pictures looked so nice it made it difficult to decide which to choose from.

Report a concern   April 26, 2024 — Rated 5 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Price points are too high. Packages don't allow for variety of images.

Report a concern   April 26, 2024 — Rated 10 out of 10 by F.A. The Grad Team
What do you like about our products and services?

Excellent, exceptional

Report a concern   April 26, 2024 — Rated 0 out of 10 by C.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures way too high for one photo

Report a concern   April 25, 2024 — Rated 10 out of 10 by T.V. The Grad Team
What do you like about our products and services?

Great quality. I love them

Report a concern   April 25, 2024 — Rated 0 out of 10 by C.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The images that are shown with proof look different than the purchased image. I reached out to customer service, and still til this day I didn't receive a response back.

Report a concern   April 25, 2024 — Rated 1 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I submitted a request because my pictures were not accurate

Report a concern   April 25, 2024 — Rated 2 out of 10 by M.W. The Grad Team
How did we disappoint you and what can we do to make things right?

It just looked like the exact same pose Photoshop over different backgrounds. It was disappointing to say the least.

Report a concern   April 25, 2024 — Rated 0 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

You advertised it like it was a free photo session for grads. Despite that, the photos felt a little cheesy with the green screen.

Report a concern   April 25, 2024 — Rated 0 out of 10 by M.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Need to let students know when pictures are going to be taken. Provide cheaper price.

Report a concern   April 25, 2024 — Rated 9 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Ordered pictures and they came within a short time

Report a concern   April 24, 2024 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

They were very responsive and helpful pre-graduation as well as day of.

Report a concern   April 24, 2024 — Rated 3 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The magnet quality that the photos were printed on was poor. They don’t stick to my fridge properly and keep falling off.

Report a concern   April 24, 2024 — Rated 8 out of 10 by I.M. The Grad Team
What could we do to improve?

Thicker cardboard to secure the images in the mail but other than that, awesome

Report a concern   April 24, 2024 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

The pictures were so beautiful, clean and crisp! I would definitely recommend!

Report a concern   April 24, 2024 — Rated 5 out of 10 by M.T. The Grad Team
How did we disappoint you and what can we do to make things right?

You didnt

Report a concern   April 24, 2024 — Rated 10 out of 10 by J.C.K. The Grad Team
What do you like about our products and services?

the variety of pictures

Report a concern   April 24, 2024 — Rated 10 out of 10 by L.C. The Grad Team
What do you like about our products and services?

Great photographers that provided an awesome experience at graduation!

Report a concern   April 21, 2024 — Rated 8 out of 10 by C.B. The Grad Team
What could we do to improve?

Easy to make an appointment at a convenient campus location. Quality photos. Friendly photographer. Some areas for improvement. Photographer should assist with overall look (collar was off). Also, check the mail carrier used. My photos were delivered in a paper envelope and left out on the front step in the rain. Photos were warped due to moisture. Not acceptable.

Report a concern   April 20, 2024 — Rated 3 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Waited long enough for their response before I made this review. I added a retouch on my photo orders and instead of just doing retouch, they also manipulated the color grading, saturation, contrast, brightness, etc. of the photo. This isn't what I paid extra for.
I asked for the original non-modified copies of the photos a few times now and haven't gotten a response.


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