The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 17, 2024 — Rated 4 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo was a little blurry

Report a concern   May 17, 2024 — Rated 10 out of 10 by T.J. The Grad Team
What do you like about our products and services?

Quality pictures

Report a concern   May 17, 2024 — Rated 5 out of 10 by V.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Maybe have my eyes open, not take it while I'm still walking? Having the ability to quickly see if the appearance looks good rather than taking it as is.

Report a concern   May 16, 2024 — Rated 10 out of 10 by R.L. The Grad Team
What do you like about our products and services?

The pictures were wonderful from the 2024 George Fox University graduation.

Report a concern   May 16, 2024 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

Professional and so pretty

Report a concern   May 16, 2024 — Rated 10 out of 10 by C.U. The Grad Team
What do you like about our products and services?

Received the photos very quickly after the graduation, was given many options, and clear images. There were multiple images to choose from, only complaint was the cost was pretty high for a lifetime memory.

Report a concern   May 16, 2024 — Rated 6 out of 10 by N.M. The Grad Team
How did we disappoint you and what can we do to make things right?

EXTREMELY expensive!

Report a concern   May 16, 2024 — Rated 10 out of 10 by N.B. The Grad Team
What do you like about our products and services?

Well done! Thanks!

Report a concern   May 16, 2024 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

The team was so comfortable to be around and very friendly.

Report a concern   May 16, 2024 — Rated 1 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I told them I closed my eyes for my stand alone picture and you continued to usher me off.

Report a concern   May 16, 2024 — Rated 10 out of 10 by K.R. The Grad Team
What do you like about our products and services?

Very prompt in sending graduate photos.

Report a concern   May 16, 2024 — Rated 9 out of 10 by S.N. The Grad Team
What do you like about our products and services?

Timely and great quality.

Report a concern   May 11, 2024 — Rated 10 out of 10 by L.H. The Grad Team
What do you like about our products and services?

Staff was very helpful and went out of their way to assist me with requests. Pics were very nice and were received quickly. Thank you!

Report a concern   May 10, 2024 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

It’s was a professional events, and I felt welcome with staff being very helpful and show much care for students.

Thank you Berkeley College 🙏🏼.

Report a concern   May 10, 2024 — Rated 0 out of 10 by K.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo we received has a large water spot on the left sleeve. This was not visible in the proof version from which we purchased. We now do not have a usable photo. I wrote over a week ago to file a complaint with no reply.
Not happy.
Johleen Last name removed

Report a concern   May 10, 2024 — Rated 10 out of 10 by L.F.C. The Grad Team
What do you like about our products and services?

Loved my picture on the plaque

Report a concern   May 10, 2024 — Rated 10 out of 10 by R.G. The Grad Team
What do you like about our products and services?

Prompt service, good selection from proofs!

Report a concern   May 10, 2024 — Rated 10 out of 10 by P.L. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   May 10, 2024 — Rated 8 out of 10 by A.B. The Grad Team
What could we do to improve?

I thought the printout would be more glossy than it looks.

Report a concern   May 9, 2024 — Rated 0 out of 10 by J.J. The Grad Team
How did we disappoint you and what can we do to make things right?

there was not one photo I would want to frame. There were only 2 photos, one on a green screen and one of me getting my diploma. I had my eyes closed in the diploma and I wasn't even smiling in the one on the green screen. I had to drop out of college for my family. I would have been the first person in my family to ever graduate college. I went back after 26 years to finally get the diploma.This picture was really important. You have no idea how important the momment you are capturing is. It is a big responsibility and you blew it. I had to buy the picture of me getting the diploma because I want something to remind me of that day but it isn't going to be framed or anything.
It is digital! You could have taken a dozen pictures for the one good one but you caught me with my eyes closed and you called it good.

Report a concern   May 9, 2024 — Rated 0 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I sent an email of a photo I took that is corrupted but have not heard back
The email is from Email address removed
Thanks!
I wasted money on a photo that has a gray blur on my photo with my girlfriend
And no one made it right

Report a concern   May 4, 2024 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Fast service and great pictures!

Report a concern   May 4, 2024 — Rated 0 out of 10 by S.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my photos

Report a concern   May 3, 2024 — Rated 10 out of 10 by L.T. The Grad Team
What do you like about our products and services?

Just what I ordered, great quality and quick delivery.

Report a concern   May 3, 2024 — Rated 10 out of 10 by T.P. The Grad Team
What do you like about our products and services?

The beautiful clarity of the puctures

Report a concern   May 2, 2024 — Rated 9 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Good service
Quality prints

Report a concern   May 2, 2024 — Rated 10 out of 10 by K.T. The Grad Team
What do you like about our products and services?

I’m very happy with my print and how quickly I received it.

Report a concern   May 2, 2024 — Rated 10 out of 10 by J.P. The Grad Team
What do you like about our products and services?

Quality of pictures

Report a concern   May 2, 2024 — Rated 6 out of 10 by C.Q.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were easy to order and delivery was timely. The quality of the photos was not as sharp as I expected especially after paying extra for retouching.

Report a concern   May 2, 2024 — Rated 8 out of 10 by E.R. The Grad Team
What could we do to improve?

I would like different poses. But great photos!


Privacy Policy