The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8533 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 7, 2024 — Rated 9 out of 10 by R.K.B. The Grad Team
What do you like about our products and services?

It was easy to order and received promptly. Facial area on photo is slightly blurry, or would have scored 10. But is acceptable.

Report a concern   June 7, 2024 — Rated 10 out of 10 by F.G. The Grad Team
What do you like about our products and services?

Good prices and quality

Report a concern   June 7, 2024 — Rated 2 out of 10 by S.D.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Half my pictures are someone else and I was disappointed with options.

Report a concern   June 7, 2024 — Rated 9 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Quality
Options
Price

Report a concern   June 7, 2024 — Rated 5 out of 10 by J.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Cost!

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.B.D. The Grad Team
What do you like about our products and services?

Easy and the photos were great

Report a concern   June 7, 2024 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Quick service. Friendly photographer.

Report a concern   June 7, 2024 — Rated 10 out of 10 by C.D. The Grad Team
What do you like about our products and services?

Good quality

Report a concern   June 7, 2024 — Rated 9 out of 10 by P.D. The Grad Team
What do you like about our products and services?

Beautiful pictures

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.R. The Grad Team
What do you like about our products and services?

The photo was nice I love it

Report a concern   June 7, 2024 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

I love how the pictures turned out

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

I thought the entire way the photos, graduates name on the screen, etc, was excellent! Photos came promptly.

Report a concern   June 7, 2024 — Rated 10 out of 10 by F.C. The Grad Team
What do you like about our products and services?

Fast delivery

Report a concern   June 7, 2024 — Rated 0 out of 10 by Y.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

The pictures came out great!

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.L. The Grad Team
What do you like about our products and services?

Love the pictures and different backgrounds! Thank you!

Report a concern   June 7, 2024 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Loved my photos

Report a concern   June 7, 2024 — Rated 2 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Very blurry photos

Report a concern   June 7, 2024 — Rated 10 out of 10 by E.D. The Grad Team
What do you like about our products and services?

Clear, patriotic, offer good variety, price fair!

Report a concern   June 7, 2024 — Rated 0 out of 10 by A.O. The Grad Team
How did we disappoint you and what can we do to make things right?

My picture that I ordered was sent to me blurry.

Report a concern   June 7, 2024 — Rated 0 out of 10 by E.S. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures are chopped up! The diploma is half cut. I paid a lot of money and this is what I got. I will definitely not recommend this service to anyone..

Report a concern   June 7, 2024 — Rated 10 out of 10 by N.G. The Grad Team
What do you like about our products and services?

Pictures were very nice and. Easy to purchase on site

Report a concern   June 7, 2024 — Rated 5 out of 10 by S.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I don’t use photographers. I bought the grad picture for my son’s. I thought the prices were quite high, I also wish you buy just a single photo. I only needed an 8x10 for his frame, but ended up buying the cheapest package I could find, I now have smaller photos I don’t know what to do with. It’s a waste of your time, paper, chemicals and ink not to offer single photos and your customer’s money. I work at a school and think the same thing about their pictures and Shutterfly.

Report a concern   June 7, 2024 — Rated 9 out of 10 by T.Q. The Grad Team
What do you like about our products and services?

Expensive but high-quality photography for special occasions.

Report a concern   June 7, 2024 — Rated 2 out of 10 by J.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I was satisfied with most of the photos, I am a photographer and was not permitted to bring my camera bag to the commencement. I would consider recommending the service to my brother.

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.C. The Grad Team
What do you like about our products and services?

Got some great pictures that I wasn't able to get

Report a concern   June 7, 2024 — Rated 0 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn’t like how there was other people in my picture. I just didn’t think it was very professional. There should’ve been some kind of background so that way only me the graduate could be in my photo. I have a lifetime of looking at this picture and seeing other mugs my graduation photo I don’t know. I hate it.

Report a concern   June 7, 2024 — Rated 1 out of 10 by D.N. The Grad Team
How did we disappoint you and what can we do to make things right?

The photographer before I went onstage demanded that I contort my head into this weird downward-facing position. Like, my chin on top of my collarbone. Those photos are beyond awful and weird, and I only hope that they are permanently deleted. The only decent photo of all of them was the one with the president, and that one was so decent that you get a 1 instead of a zero.

Report a concern   June 7, 2024 — Rated 0 out of 10 by S.W. The Grad Team
How did we disappoint you and what can we do to make things right?

High prices, and low editing.

Report a concern   June 7, 2024 — Rated 10 out of 10 by R.K. The Grad Team
What do you like about our products and services?

We ordered the plaque and it is BEAUTIFUL! IMPRESSIVE! A perfect display for office or home. LOVE it!!


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