The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 25, 2024 — Rated 10 out of 10 by S.L. The Grad Team
What do you like about our products and services?

My pictures are great and beautiful still waiting on digital print and my keychain.

Report a concern   May 25, 2024 — Rated 10 out of 10 by M.Z. The Grad Team
What do you like about our products and services?

we appreciated the nice photos. thank you!

Report a concern   May 25, 2024 — Rated 2 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices of the photo packages were way too expensive. The process of getting professional photos at the event took way too long.

Report a concern   May 24, 2024 — Rated 0 out of 10 by K.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures are expensive and they were not in focus

Report a concern   May 24, 2024 — Rated 10 out of 10 by Q.M. The Grad Team
What do you like about our products and services?

I love my pictures, I wish we could have had more poses

Report a concern   May 24, 2024 — Rated 10 out of 10 by W.R. The Grad Team
What do you like about our products and services?

Captured great posed and candid photos.

Report a concern   May 24, 2024 — Rated 7 out of 10 by E.O. The Grad Team
What could we do to improve?

Maybe offer more packages with variety of pictures and sizes.

Report a concern   May 24, 2024 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

Easy to order, fast processing and great images

Report a concern   May 24, 2024 — Rated 10 out of 10 by S.P. The Grad Team
What do you like about our products and services?

Quality, fair pricing, and all together that means strong value.

Report a concern   May 24, 2024 — Rated 8 out of 10 by C.S. The Grad Team
What could we do to improve?

The pictures were beautiful, but my daughter and I were VERY disappointed when we saw that no one told my daughter her hair was still underneath her hood before her picture was taken. These were her med school graduation pictures and very important to us, and it only takes a second for someone to be there with the photographer and help the ladies make sure that their hair is not underneath their hood. I still purchased a couple of these pictures for her because it was the end of her schooling forever, but it was very much a disappointment to us all.

Report a concern   May 24, 2024 — Rated 8 out of 10 by S.M. The Grad Team
What could we do to improve?

Great photographs. Thank you.

Two things:

1) Improvement for a better cropping in the edit so when pics are for certain sizes, the grad would not be cropped so close at the feet or hands leaving space for frame.
(see my order on the 5x7)

2) After I received my first order - I wanted to order more from your site but cannot seem to find that option. Please let me know in case I missed that.

Report a concern   May 24, 2024 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

I loved my pics

Report a concern   May 24, 2024 — Rated 10 out of 10 by R.W. The Grad Team
What do you like about our products and services?

It was easy and fast to download.

Report a concern   May 24, 2024 — Rated 0 out of 10 by C.C. The Grad Team
How did we disappoint you and what can we do to make things right?

My eyes are closed in my main picture

Report a concern   May 24, 2024 — Rated 5 out of 10 by L.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The background should have had a screen or something. All you see are legs and thighs sticking out behind her.

Report a concern   May 24, 2024 — Rated 9 out of 10 by D.M. The Grad Team
What do you like about our products and services?

I love the pics and the service!

Report a concern   May 24, 2024 — Rated 8 out of 10 by B.T. The Grad Team
What could we do to improve?

You did a good job the picture with my grandson receiving his diploma was a little blurry but it’s fine

Report a concern   May 24, 2024 — Rated 1 out of 10 by M.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

The price and cost for digital photos are too expensive. Packages are also pricey when you can purchase a digital photo and print what you need at CVS or Walmart cheaper.

Report a concern   May 24, 2024 — Rated 8 out of 10 by L.J.M. The Grad Team
What could we do to improve?

Expensive

Report a concern   May 24, 2024 — Rated 0 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Photographers gave 0 queues including when hood was crooked or not placed correctly, terrible pictures taken at awkward times and bad angles. And then the prices on pictures that are not even taken correctly. Honestly one of the worst photography events at any of the graduations i have attended. Left so much to be desired.

Report a concern   May 24, 2024 — Rated 10 out of 10 by E.S. The Grad Team
What do you like about our products and services?

Quick receipt of photos, and beautifully captured photographs!

Report a concern   May 24, 2024 — Rated 10 out of 10 by G.T. The Grad Team
What do you like about our products and services?

Very well organized good quality

Report a concern   May 24, 2024 — Rated 5 out of 10 by S.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos from ceremony were not that great

Report a concern   May 24, 2024 — Rated 0 out of 10 by A.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Make the photos more affordable.

Report a concern   May 24, 2024 — Rated 10 out of 10 by S.F. The Grad Team
What do you like about our products and services?

Pictures turned out great and were done in a timely manner.

Report a concern   May 24, 2024 — Rated 10 out of 10 by M.E.B. The Grad Team
What do you like about our products and services?

Photos were great quality and you were able to get surprisingly good pictures in a very short amount of time/one shot.

Report a concern   May 24, 2024 — Rated 10 out of 10 by R.Z. The Grad Team
What do you like about our products and services?

Fast and quality service.

Report a concern   May 24, 2024 — Rated 9 out of 10 by D.L. The Grad Team
What do you like about our products and services?

Photos were great. Only thing I would change is to notify graduates that you will be there as they cross the stage. My daughter didn’t know you were there so she never looked your way. The coliseum background was awesome but I couldn’t choose it because she was looking down and away from the camera

Report a concern   May 24, 2024 — Rated 10 out of 10 by M.F. The Grad Team
What do you like about our products and services?

Perfect

Report a concern   May 24, 2024 — Rated 10 out of 10 by R.N. The Grad Team
What do you like about our products and services?

Everything


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