The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 24, 2024 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

My pictures of my granddaughter were beautiful. Thanks

Report a concern   May 24, 2024 — Rated 5 out of 10 by M.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Everything is beautiful and perfect but the price of the photograph should be reduced. It is very pricey compared to other ones.

Report a concern   May 24, 2024 — Rated 10 out of 10 by S.J. The Grad Team
What do you like about our products and services?

Cc

Report a concern   May 24, 2024 — Rated 4 out of 10 by M.J. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures came bent. Also I was not photographed after I received my diploma. Finally, the pricing is unreasonable.

Report a concern   May 24, 2024 — Rated 10 out of 10 by J.N. The Grad Team
What do you like about our products and services?

Great photos and quick delivery.

Report a concern   May 24, 2024 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Very quick return and shipping.

Report a concern   May 24, 2024 — Rated 10 out of 10 by S.R. The Grad Team
What do you like about our products and services?

The pictures were great and well done

Report a concern   May 24, 2024 — Rated 8 out of 10 by H.M. The Grad Team
What could we do to improve?

More flattering angles

Report a concern   May 24, 2024 — Rated 10 out of 10 by K.F. The Grad Team
What do you like about our products and services?

Great fast service!

Report a concern   May 24, 2024 — Rated 10 out of 10 by P.M. The Grad Team
What do you like about our products and services?

They captured a priceless moment!

Report a concern   May 24, 2024 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

Wonderful photos and amazing customer service!

Report a concern   May 24, 2024 — Rated 8 out of 10 by D.G. The Grad Team
What could we do to improve?

The quality of the items are fantastic! But you mixed up my orders and shipped stuff to the wrong addresses so now I have to pay to reship them.

Report a concern   May 24, 2024 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

I was happy with the quality of the photos I received from my graduation. They were excellent. Thank you!

Report a concern   May 24, 2024 — Rated 9 out of 10 by J.B. The Grad Team
What do you like about our products and services?

.

Report a concern   May 24, 2024 — Rated 3 out of 10 by A.S. The Grad Team
How did we disappoint you and what can we do to make things right?

They didn’t edit them good and had gotten black on my eye where it wasn’t supposed to be on all of them.

Report a concern   May 24, 2024 — Rated 3 out of 10 by N.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Price, first and foremost. As a single parent, and working college student, the cost of photos is unrealistic. For a good deal of us, we survive on a limited income, and this is our only opportunity to get photos but we cannot afford them. Also, only having one "good" photo to choose from is disappointing. It would have been nice if photos were taken prior to the ceremony and/ or afterward so that we could get professional photos with our families.

Report a concern   May 24, 2024 — Rated 2 out of 10 by K.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I bought the package for three pictures and one of my images is blurry. I emailed customer service but no one responded.,

Report a concern   May 24, 2024 — Rated 9 out of 10 by T.C. The Grad Team
What do you like about our products and services?

I thought you did a great job capturing photos. I appreciated having them. I do think your prices, especially for just digital copies, are a little high.

Report a concern   May 24, 2024 — Rated 10 out of 10 by B.M. The Grad Team
What do you like about our products and services?

It was very easy to order pictures.

Report a concern   May 24, 2024 — Rated 10 out of 10 by S.J. The Grad Team
What do you like about our products and services?

I love the photo selection and fast service.

Report a concern   May 24, 2024 — Rated 7 out of 10 by R.P. The Grad Team
What could we do to improve?

Having a better flow of people to place their items while being photographed and picking them up afterwards.Also making sure everyone knows that programs should be given to everyone who wants one. My team ran out so I didn’t even have the option.

Report a concern   May 24, 2024 — Rated 10 out of 10 by P.S. The Grad Team
What do you like about our products and services?

Fantastic photos!

Report a concern   May 24, 2024 — Rated 10 out of 10 by L.S. The Grad Team
What do you like about our products and services?

Quality and Speed of arrival. Thank you so much

Report a concern   May 24, 2024 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

different options to purchase

Report a concern   May 24, 2024 — Rated 0 out of 10 by P.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Way overpriced for the quality. One of the pics was not fully in focus

Report a concern   May 24, 2024 — Rated 9 out of 10 by S.B. The Grad Team
What do you like about our products and services?

The fact that I didn't have to buy a package deal if I didn't have to.

Report a concern   May 24, 2024 — Rated 0 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture wasn’t packed properly and was completely bent up when received.

Report a concern   May 22, 2024 — Rated 0 out of 10 by G.F. The Grad Team
How did we disappoint you and what can we do to make things right?

I got
The wrong photos

Report a concern   May 18, 2024 — Rated 10 out of 10 by A.L. The Grad Team
What do you like about our products and services?

Professional photographers with good people skills. The pictures turned out really well.

Report a concern   May 17, 2024 — Rated 10 out of 10 by A.R. The Grad Team
What do you like about our products and services?

Great quality product!!


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