The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8533 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 12, 2024 — Rated 2 out of 10 by K.L. The Grad Team
How did we disappoint you and what can we do to make things right?

the photos I ordered my daughter's hair looks green yellow. I took a better photo with my Iphone. so surprising given that you used a professional camera

Report a concern   June 12, 2024 — Rated 10 out of 10 by A.A. The Grad Team
What do you like about our products and services?

Very easy to order from.

Report a concern   June 12, 2024 — Rated 10 out of 10 by G.C. The Grad Team
What do you like about our products and services?

Real professional, nice prints, and timely delivery.

Report a concern   June 11, 2024 — Rated 2 out of 10 by H.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture cost approximately $60.00 - Yet the photographer didn't take the time to photoshop some random guy behind him out of the picture. Nice picture, but not worth it w. the lack of editing

Report a concern   June 11, 2024 — Rated 10 out of 10 by K.D. The Grad Team
What do you like about our products and services?

The different options.

Report a concern   June 11, 2024 — Rated 7 out of 10 by S.T. The Grad Team
What could we do to improve?

nothing

Report a concern   June 11, 2024 — Rated 10 out of 10 by K.D. The Grad Team
What do you like about our products and services?

You did a great job!

Report a concern   June 11, 2024 — Rated 3 out of 10 by W.O. The Grad Team
How did we disappoint you and what can we do to make things right?

My son's face is not in focus. Very disappointed!

Report a concern   June 11, 2024 — Rated 2 out of 10 by J.R.C. The Grad Team
How did we disappoint you and what can we do to make things right?

photos arrived bent. Cardboard was flimsy. Asked for adjustment on cost - no reply from company

Report a concern   June 11, 2024 — Rated 4 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture on stage my sons face is blurry. Unsure what they are doing to correct. Also ordered a mug and since picture face blurry wanted a replacement picture before printed.

Report a concern   June 11, 2024 — Rated 3 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Glare from eyeglasses is not an imperfection; it's due to the angle from which you took the photo. The glare should be removed automatically; at the very least you should put the before and after photo, so we can make an informed decision as to purchase.

Taking out someone's zits or pimples and whitening yellow teeth is an imperfection, eyeglasses that 40% of individuals wear is not.

Report a concern   June 11, 2024 — Rated 0 out of 10 by E.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received the pictures I paid for. I have emailed requesting them and never received a response. I would not recommend and would like a refund.

Report a concern   June 11, 2024 — Rated 10 out of 10 by L.S. The Grad Team
What do you like about our products and services?

Variety of poses and backgrounds. Able to personalize photos. Good prices and quick delivery.

Report a concern   June 11, 2024 — Rated 10 out of 10 by B.J. The Grad Team
What do you like about our products and services?

quality and reliability.

Report a concern   June 11, 2024 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

it worked.

Report a concern   June 10, 2024 — Rated 0 out of 10 by G.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the pictures was excellent, but the pricing, especially for the digital prints were exorbitant. While I can appreciate the overall costs and imagine the time/effort/energy needed to support a graduation it feels predatory to create a cost that limited my interest in purchasing more than just one photo. Keep the quality, find a way to balance costs and I'd be happy to change my score!

Report a concern   June 10, 2024 — Rated 10 out of 10 by N.O. The Grad Team
What do you like about our products and services?

The products and quality were great. I would highly recommend.

Report a concern   June 10, 2024 — Rated 10 out of 10 by K.U. The Grad Team
What do you like about our products and services?

Nice to have professional pics and various poses and backgrounds available asap after graduation.

Report a concern   June 10, 2024 — Rated 0 out of 10 by A.K. The Grad Team
How did we disappoint you and what can we do to make things right?

My photo recived broken!

Report a concern   June 10, 2024 — Rated 9 out of 10 by T.M. The Grad Team
What do you like about our products and services?

Easy, fast

Report a concern   June 10, 2024 — Rated 9 out of 10 by C.S. The Grad Team
What do you like about our products and services?

Great job in capturing multiple moments. The only downside is that the local post office on Center Street in Pocatello, ID completely disregarded the clearly stated "DO NOT BEND" and jammed it in the mailbox. Twice. Not your fault.

Report a concern   June 10, 2024 — Rated 9 out of 10 by J.I. The Grad Team
What do you like about our products and services?

very quick processing time receiving photos to review. Delivery time was quick as well.

Report a concern   June 10, 2024 — Rated 10 out of 10 by M.P. The Grad Team
What do you like about our products and services?

The photos are very nice and arrived very quickly. Thank you.

Report a concern   June 10, 2024 — Rated 10 out of 10 by H.C. The Grad Team
What do you like about our products and services?

Great quality professional photos. Also very fast shipping time.

Report a concern   June 10, 2024 — Rated 0 out of 10 by F.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I am still awaiting edits.

Report a concern   June 9, 2024 — Rated 10 out of 10 by R.F. The Grad Team
What do you like about our products and services?

Great quality, lead time is accurate.

Report a concern   June 9, 2024 — Rated 0 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I still have not received the download to review the rest of the photographs I’ve ordered and I received one photograph in the mail. Pretty sure that’s not everything I ordered because I do remember paying $123 for more than one photograph.

Report a concern   June 9, 2024 — Rated 10 out of 10 by S.D. The Grad Team
What do you like about our products and services?

The process was very easy to order

Report a concern   June 9, 2024 — Rated 10 out of 10 by T.M. The Grad Team
What do you like about our products and services?

I love the variety of options.

Report a concern   June 9, 2024 — Rated 3 out of 10 by S.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive.


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