The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 31, 2024 — Rated 8 out of 10 by L.M. The Grad Team
What could we do to improve?

Way Too Expensive! $150 for 6 digital photos is outrageous!

Report a concern   May 31, 2024 — Rated 10 out of 10 by B.K. The Grad Team
What do you like about our products and services?

The event photographers were working amazingly throughout the ceremony and quickly delivery the accurate photo images in no time. Fast photo ordering service as well. I am satisfied with the service. Highly recommenced it to anyone.

Report a concern   May 31, 2024 — Rated 9 out of 10 by P.S. The Grad Team
What do you like about our products and services?

Easy to use.

Report a concern   May 31, 2024 — Rated 2 out of 10 by T.L. The Grad Team
How did we disappoint you and what can we do to make things right?

You are charging way too much for those proofs with those generic backgrounds. I needed something to put on a graduation flyer and I ended up paying $163 for six pictures Rip off of the century. Next time I won’t buy any and will take my own.

Report a concern   May 30, 2024 — Rated 0 out of 10 by A.R. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures were horribly blurry. You barely can make out my face.

Report a concern   May 30, 2024 — Rated 0 out of 10 by N.V. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture I received was not a good quality photo for the price I paid. However, I appreciate you capturing the moment.

Report a concern   May 30, 2024 — Rated 9 out of 10 by D.W. The Grad Team
What do you like about our products and services?

*

Report a concern   May 30, 2024 — Rated 2 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   May 30, 2024 — Rated 10 out of 10 by G.R. The Grad Team
What do you like about our products and services?

Excellent photos, professional and skillful photography.

Report a concern   May 30, 2024 — Rated 5 out of 10 by A.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The price I was originally shown was much less. It said the deadline to order was May 28th, but didn't say the price was going to jump up before that date. I went ahead and ordered 3 digital shots, but am not happy about what I was charged

Report a concern   May 30, 2024 — Rated 0 out of 10 by J.O. The Grad Team
How did we disappoint you and what can we do to make things right?

Most of candid pics I have eyes closed or bad shots taken. No warning given that these were going to be part of available pics.

Report a concern   May 30, 2024 — Rated 10 out of 10 by A.L. The Grad Team
What do you like about our products and services?

It celebrates a special event in a student’s life. The quality was good. The delivery was quick, and the packaging was carefully done. Thank you!

Report a concern   May 30, 2024 — Rated 0 out of 10 by D.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Charge a reasonable price!!! Your way, way too expensive. But you know that already.

Report a concern   May 30, 2024 — Rated 10 out of 10 by T.F.M. The Grad Team
What do you like about our products and services?

Price was good and I received it quickly.

Report a concern   May 30, 2024 — Rated 1 out of 10 by F.F. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   May 30, 2024 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

Loved the picture

Report a concern   May 30, 2024 — Rated 0 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were rushed. The resulting photo was not centered and coloring on picture looks washed out. Does not look very professional, picture taken with cell phone had better coloring

Report a concern   May 30, 2024 — Rated 0 out of 10 by J.V. The Grad Team
How did we disappoint you and what can we do to make things right?

photos are amateur at best. Overprices and takes too long to ship.

Report a concern   May 30, 2024 — Rated 0 out of 10 by C.G. The Grad Team
How did we disappoint you and what can we do to make things right?

We were not informed about photos being taken during graduation. It was a rush job and most of my photos were blurry or inaccurate.

Report a concern   May 29, 2024 — Rated 10 out of 10 by G.H. The Grad Team
What do you like about our products and services?

na

Report a concern   May 29, 2024 — Rated 5 out of 10 by B.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos need to be sent in a more protective packaging such as a box or padded envelope. My photos came in a simple cardboard envelope that was bent and ripped. When I opened the package, the 8x10 photos were slightly bent. I paid a lot of money for these photos so I expected them to be immaculate. I hope this does not happen to anyone else in the future.

Report a concern   May 28, 2024 — Rated 10 out of 10 by V.F. The Grad Team
What do you like about our products and services?

I like that you could pick up your items the day of the ceremony instead of paying extra for shipping. I like how everything you need for graduation was located in one area. However, I wish there was an opportunity to get your picture taken for those who were late to the ceremony and missed the picture.

Report a concern   May 28, 2024 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Photos were processed and sent out quickly. Easy to order with lots of packages and options.

Report a concern   May 28, 2024 — Rated 8 out of 10 by J.A. The Grad Team
What could we do to improve?

Immediately after I signed up for the facial recognition I got over 30 spam emails, some in foreign languages. Very frustrating and I'm still trying to unsubscribe my email from some. The photos themselves were great and the facial recognition software was impressive. The prices were crazy high though for digital downloads of photos taken in the parking garage.

Report a concern   May 28, 2024 — Rated 10 out of 10 by P.S.M. The Grad Team
What do you like about our products and services?

Great photos in the moment.

Report a concern   May 27, 2024 — Rated 2 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The guy that took the picture really doesn't care when taking the picture. The result really bad. The stole not balance, the pose bad. The cap not at the right direction.
I mean a good photographer should fix the pose or anything, let the person know what's the one that not righ, to make a good result. Not jus say its good when it is not good.
Never experience like this before.
This is really really really bad...!!!!

Report a concern   May 27, 2024 — Rated 8 out of 10 by J.F. The Grad Team
What could we do to improve?

Have the graduates pose where there isn't such a glare on their glasses. They can tilt their head slightly to reduce this a $15 a picture to remove the glare is outrageous as we are already paying a lot of money for the photoes

Report a concern   May 26, 2024 — Rated 10 out of 10 by C.Y. The Grad Team
What do you like about our products and services?

The quality of the pictures and the express service in receiving my order

Report a concern   May 26, 2024 — Rated 10 out of 10 by G.L. The Grad Team
What do you like about our products and services?

The Grad Photography Team was energetic and efficient!

Report a concern   May 26, 2024 — Rated 10 out of 10 by E.A. The Grad Team
What do you like about our products and services?

I recieved all products in a timely manner. I really appreciate how the Grad Team offered products I didn't think about.


Privacy Policy