The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 31, 2024 — Rated 5 out of 10 by H.I.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Everything great but the price are very high

Report a concern   May 31, 2024 — Rated 0 out of 10 by B.H. The Grad Team
How did we disappoint you and what can we do to make things right?

What I purchased was not worth $100

Report a concern   May 31, 2024 — Rated 5 out of 10 by T.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Way to expensive and once received.. not impressed

Report a concern   May 31, 2024 — Rated 0 out of 10 by J.T. The Grad Team
How did we disappoint you and what can we do to make things right?

My husbands stole was crooked and they could have asked him to straighten it. Half the pictures were useless as it was tucked into his arm.

Report a concern   May 31, 2024 — Rated 10 out of 10 by D.J. The Grad Team
What do you like about our products and services?

Great pics, easy ordering

Report a concern   May 31, 2024 — Rated 5 out of 10 by C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Very satisfied with the candid on-stage photo at the moment when my son received his degree (cover). I purchased the digital download of that photo.

Pretty disappointing though, when they did the planned, posed photo in the student center before the ceremony, that the pic got him in a blink.
I would've understood that could happen in the candid on-stage moment where one-shot-is-all-you-got. Hard to understand why they didn't shoot it again with the photo that took place before the ceremony. For obvious reasons, I did not purchase any of the many variations/backgrounds that were offered, all with the same blinking photo. From a business point of view, it's hard to understand why you'd even send us that pic at all, as if it was something you were proud to offer us.

Report a concern   May 31, 2024 — Rated 10 out of 10 by J.D. The Grad Team
What do you like about our products and services?

Great pictures! Thanks for taking a family photo after. Received shioment shortly after placing order

Report a concern   May 31, 2024 — Rated 10 out of 10 by A.N. The Grad Team
What do you like about our products and services?

Received the Package intact, no picture 🖼️ was bent.I was glad of the on time delivery and enjoying the quality of every image.Thank you for your business! Name removed on behalf of 2024 Northern Colorado University 🎓 Graduate Jonathan Martinez.

Report a concern   May 31, 2024 — Rated 10 out of 10 by D.R. The Grad Team
What do you like about our products and services?

Easy to view, select and purchase…
Fast delivery

Report a concern   May 31, 2024 — Rated 0 out of 10 by L.N. The Grad Team
How did we disappoint you and what can we do to make things right?

My son's pictures were blurry

Report a concern   May 31, 2024 — Rated 0 out of 10 by A.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Lighting was horrible. Quality of picture was horrible. After spending over $60 for a digital download that I can’t use, I received NO response from the customer service team after sending an email. 0/10 would recommend.

Report a concern   May 31, 2024 — Rated 5 out of 10 by J.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures I purchased look blurry and not as sharp as I expected. While I like the picture itself, the image quality is upsetting. The sample image sent to me before purchasing was too small and distorted to accurately represent the actual image I would be buying. Unsure what can be done after purchasing the pictures.

Report a concern   May 31, 2024 — Rated 10 out of 10 by K.C. The Grad Team
What do you like about our products and services?

Easy to order, quality product. Received it a short time after ordering.

Report a concern   May 31, 2024 — Rated 4 out of 10 by M.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The price is expensive and quality is not the great

Report a concern   May 31, 2024 — Rated 10 out of 10 by H.J. The Grad Team
What do you like about our products and services?

The pictures are a very nice quality.

Report a concern   May 31, 2024 — Rated 10 out of 10 by L.K. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   May 31, 2024 — Rated 0 out of 10 by J.N. The Grad Team
How did we disappoint you and what can we do to make things right?

My granddaughters diploma picture was terrible!

Report a concern   May 31, 2024 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

Nice pic- worth the price. But don't increase the price because of my good feedback. College students and their families often struggle financially.

Report a concern   May 31, 2024 — Rated 9 out of 10 by D.P. The Grad Team
What do you like about our products and services?

I like being able to create my own packages to meet my needs. The prices were very competitive -still expensive -but competitive.

Report a concern   May 31, 2024 — Rated 9 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Good quality photos and they arrived way ahead of when I expected them.

Report a concern   May 31, 2024 — Rated 9 out of 10 by V.G. The Grad Team
What do you like about our products and services?

Very efficient and professional

Report a concern   May 31, 2024 — Rated 5 out of 10 by J.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture of quality is not the best beside price is too high

Report a concern   May 31, 2024 — Rated 0 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos that I received are blurry. I have emailed customer service multiple times and have not heard back at all. The price you pay is outrageous for blurry pictures.

Report a concern   May 31, 2024 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Price , quality and speed of service.

Report a concern   May 31, 2024 — Rated 0 out of 10 by L.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are way to high 60 bucks for 1 digital download is robbery

Report a concern   May 31, 2024 — Rated 10 out of 10 by J.L. The Grad Team
What do you like about our products and services?

The photos came out AMAZING. The improvised backdrops were on point. I am pleased with all the photos I ordered. 10 out of 10. Thank you all so much !

Report a concern   May 31, 2024 — Rated 0 out of 10 by M.F. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my photo

Report a concern   May 31, 2024 — Rated 0 out of 10 by I.W. The Grad Team
How did we disappoint you and what can we do to make things right?

They take advantage of the parents that want to collect memories of their kid's graduation and overcharge. $100 for 3 pictures it’s unreal. I'm glad I wont have to do this again.

Report a concern   May 31, 2024 — Rated 10 out of 10 by V.B. The Grad Team
What do you like about our products and services?

Ordering process, how quickly they came, quality and number of poses

Report a concern   May 31, 2024 — Rated 3 out of 10 by E.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Price


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