The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 31, 2024 — Rated 6 out of 10 by M.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Cost too much

Report a concern   May 31, 2024 — Rated 1 out of 10 by L.B. The Grad Team
How did we disappoint you and what can we do to make things right?

There was no quality control and prices were too high. My skin was orange--unless they thought I was related to Trump that's awfully silly to send out as a product.

Report a concern   May 31, 2024 — Rated 10 out of 10 by C.I. The Grad Team
What do you like about our products and services?

Products and services are very professional

Report a concern   May 31, 2024 — Rated 10 out of 10 by S.J. The Grad Team
What do you like about our products and services?

Very fast and efficient service. Pictures were of good quality and came at a good price.

Report a concern   May 31, 2024 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

Time quick turnaround of delivery of ordered pictures

Report a concern   May 31, 2024 — Rated 10 out of 10 by L.W. The Grad Team
What do you like about our products and services?

Very professional.

Report a concern   May 31, 2024 — Rated 10 out of 10 by K.E. The Grad Team
What do you like about our products and services?

The quality of the picture! The color is amazing

Report a concern   May 31, 2024 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Great photos, easy service.

Report a concern   May 31, 2024 — Rated 4 out of 10 by L.L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered several pictures and a coffee mug. I got the mug a long time ago. I haven’t received any pictures yet. No word on where they are however this is the second time you have requested feedback.

Report a concern   May 31, 2024 — Rated 8 out of 10 by C.S. The Grad Team
What could we do to improve?

The angles of the photos we had to choose from were not the best.

Report a concern   May 31, 2024 — Rated 10 out of 10 by P.H. The Grad Team
What do you like about our products and services?

Choices in photos, and the quick response and delivery.

Report a concern   May 31, 2024 — Rated 5 out of 10 by K.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I realize that you need to make a profit, but $110 for three digital downloads is ridiculous. I paid $150 total for a photographer to take pictures for an hour around campus, and received 45 digital downloads and ordered many prints. Also, most of the pictures of him walking across the stage had his tassel blocking his face. Another angle to shoot from would have been better.

Report a concern   May 31, 2024 — Rated 10 out of 10 by A.D. The Grad Team
What do you like about our products and services?

great pics!

Report a concern   May 31, 2024 — Rated 10 out of 10 by T.F. The Grad Team
What do you like about our products and services?

Was very pleased thank you 😊

Report a concern   May 31, 2024 — Rated 3 out of 10 by B.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I was not satisfied with how the picture looked that I ordered when it was delivered. It didn't look like the proof (the proof looked better). The angle was very unflattering and I'm not sure if I'm even going to hang the picture up. There is also a bright red spot on the right side of the picture from when I was on the stage next to the head of department. I'm not sure what that is.

Report a concern   May 31, 2024 — Rated 10 out of 10 by A.F. The Grad Team
What do you like about our products and services?

Quality of pictures, options for purchase.

Report a concern   May 31, 2024 — Rated 10 out of 10 by P.M.A. The Grad Team
What do you like about our products and services?

Clear pics and great captures!!

Report a concern   May 31, 2024 — Rated 10 out of 10 by T.M. The Grad Team
What do you like about our products and services?

Quick to receive

Report a concern   May 31, 2024 — Rated 9 out of 10 by L.S. The Grad Team
What do you like about our products and services?

Nice and very professional

Report a concern   May 31, 2024 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

Got great shots of my son!!

Report a concern   May 31, 2024 — Rated 10 out of 10 by N.N. The Grad Team
What do you like about our products and services?

Price and ease

Report a concern   May 31, 2024 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Everything

Report a concern   May 31, 2024 — Rated 1 out of 10 by A.P. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the three photos I purchased was blurry and I could not tell from the proof. I emailed two separate support emails to choose a different photo but was ignored for a week. Then I called the support number, was told I would hear back, and it has already been over a week. Again. $100 for three photos is a lot of money, and being ignored like this is just pathetic from your end. I’m extremely disappointed with this service and will actively discourage others from using it.

Report a concern   May 31, 2024 — Rated 10 out of 10 by L.P. The Grad Team
What do you like about our products and services?

I love the pictures. They were high-quantity photographs giving a memorable souvenir of my graduation.

Report a concern   May 31, 2024 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

Thank for making my memories worth while!!

Report a concern   May 31, 2024 — Rated 6 out of 10 by H.E. The Grad Team
How did we disappoint you and what can we do to make things right?

The Grad Team was exceptional during the graduation process and I liked how they showed every photo I was in on my page. And the photo I ordered was very very good quality. But the pricing is too high, had pricing been lower I would’ve ordered much more.

Report a concern   May 31, 2024 — Rated 10 out of 10 by M.L. The Grad Team
What do you like about our products and services?

easy, fast service

Report a concern   May 31, 2024 — Rated 9 out of 10 by P.N. The Grad Team
What do you like about our products and services?

Photo turned out very good.

Report a concern   May 31, 2024 — Rated 10 out of 10 by V.M. The Grad Team
What do you like about our products and services?

Excellent quality and fast.

Report a concern   May 31, 2024 — Rated 10 out of 10 by E.M. The Grad Team
What do you like about our products and services?

Pictures were fantastic!


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