The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 31, 2024 — Rated 10 out of 10 by L.W. The Grad Team
What do you like about our products and services?

Good quality photos and a good number to choose from. Prices were reasonable.

Report a concern   May 31, 2024 — Rated 0 out of 10 by F.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos are not that good, prices are extremely high

Report a concern   May 31, 2024 — Rated 10 out of 10 by M.P. The Grad Team
What do you like about our products and services?

From the text from my grandson that photos were available and he gave me the link, to accessing the photos and choosing a pose, to payment and mailing address and receiving my photo, the experience was most accurate, efficient and lightning fast! I’m a happy grandmother!!

Report a concern   May 31, 2024 — Rated 10 out of 10 by L.F. The Grad Team
What do you like about our products and services?

I Liked The Quality Of The Photo's. They Capture Special Moment A Freeze Them For Wonderful Memories!!!

Report a concern   May 31, 2024 — Rated 0 out of 10 by E.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Extremely overpriced and bad quality photography.

Report a concern   May 31, 2024 — Rated 10 out of 10 by N.S. The Grad Team
What do you like about our products and services?

very unique, really appreciate it.

Report a concern   May 31, 2024 — Rated 10 out of 10 by N.F. The Grad Team
What do you like about our products and services?

The images are clear , and beautiful. The shipping was fast . The prices are fair and customer service is quick to respond with any questions you may have . I would definitely recommend them to my friends and family.

Report a concern   May 31, 2024 — Rated 0 out of 10 by Z.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The digital download file is as small as -800kb

Report a concern   May 31, 2024 — Rated 0 out of 10 by L.R. The Grad Team
How did we disappoint you and what can we do to make things right?

This precious moment for my daughter Emma Last name removed receiving her med school and the best picture had her eyes closed. Yuck. We had to buy anyways. Another of the shots had mostly the girl sitting next to her in the picture. Not sure if it was in focus either. I would like my money back. Normally I don’t complain but we will never get this moment back. Name removed.

Report a concern   May 31, 2024 — Rated 7 out of 10 by C.M. The Grad Team
What could we do to improve?

The photography team was great. The price was not. I actually wonder if you would make more if you dropped the price. I would have ordered more photos and I'm certain more people would have ordered photos at all.

Report a concern   May 31, 2024 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

Very easy to download photos

Report a concern   May 31, 2024 — Rated 0 out of 10 by F.D. The Grad Team
How did we disappoint you and what can we do to make things right?

everything is way too expensive

Report a concern   May 31, 2024 — Rated 10 out of 10 by D.W. The Grad Team
What do you like about our products and services?

love my pictures

Report a concern   May 31, 2024 — Rated 3 out of 10 by D.Z. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the picture I ordered was horrible. The color was completely washed out. Out of the 4 kids I've had graduate, these were by far the worst pictures.

Report a concern   May 31, 2024 — Rated 6 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Ordered basic touch up and my son's face looks pink compared to his neck.

Report a concern   May 31, 2024 — Rated 10 out of 10 by L.A. The Grad Team
What do you like about our products and services?

The price and speedy delivery.

Report a concern   May 31, 2024 — Rated 10 out of 10 by A.S. The Grad Team
What do you like about our products and services?

Nice pics!

Report a concern   May 31, 2024 — Rated 0 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Both of my ordered pictures had scratches and scuffs, one with a mark next to my son's face. I emailed the company a couple of weeks ago asking for a new 5x7 copy to be sent to me and I didn't get any response.

Report a concern   May 31, 2024 — Rated 5 out of 10 by P.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I would have liked to see a graduation picture of just my daughter and not all the graduates behind her. There are too many other people in the picture.

Report a concern   May 31, 2024 — Rated 10 out of 10 by C.F. The Grad Team
What do you like about our products and services?

Very convenient and good quality photos. They got a couple of shots we were not in the right location to take. The price is affordable. Highly recommend.

Report a concern   May 31, 2024 — Rated 2 out of 10 by N.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos I ordered were not great quality at all. Disappointing

Report a concern   May 31, 2024 — Rated 10 out of 10 by J.Q. The Grad Team
What do you like about our products and services?

The photos that the professional photographer took were incredible! He/she truly captured my daughter's emotions and happiness. They are terrific!
Also, I had the pleasure of working with Michelle in customer service. And, she was incredible to work with!
All around, I give you folks 5 stars!

Report a concern   May 31, 2024 — Rated 5 out of 10 by M.E. The Grad Team
How did we disappoint you and what can we do to make things right?

I am missing a pose

Report a concern   May 31, 2024 — Rated 10 out of 10 by E.B. The Grad Team
What do you like about our products and services?

I liked having the opportunity to have a photograph taken before the ceremony with several optional backgrounds. I also think taking different several photographs of each person during their part of the ceremony was GREAT! I ordered the photo of my advisor when she "hooded" me - it was a nice surprise to find that amongst my photos. I am pleased with the photos I ordered and am glad it was your company - the company that did my photos for my bachelors degree did not even come close to what your company did - Thanks!

Report a concern   May 31, 2024 — Rated 0 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Your prices are are crazy expensive.

Report a concern   May 31, 2024 — Rated 7 out of 10 by V.A. The Grad Team
What could we do to improve?

The prices! The quality of the photos are not as good as Walmart photos but yet you charge an arm and a leg!

Report a concern   May 31, 2024 — Rated 0 out of 10 by T.J. The Grad Team
How did we disappoint you and what can we do to make things right?

the packages are extremely expensive, the photography was not flattering - the lighting equipment setting made everything look too bright or pale. from the cap and gown portraits with the diploma to the pictures on the day of it was not satisfactory. i only bought one of graduation day for memory sake but i was highly disappointed in the quality

Report a concern   May 31, 2024 — Rated 10 out of 10 by D.A. The Grad Team
What do you like about our products and services?

Great quality and fast delivery

Report a concern   May 31, 2024 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

Photos were nice and received in a timely manner.

Report a concern   May 31, 2024 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

The photos were excellent and the turn around time was perfect!


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