based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The pictures were great. Not crazy about the photoshopped ones but overall nice
My picture of me reviving my diploma was off centered and others I knew said they weren’t even looking at the camera or the dean wasn’t. would never recommend.
Great pictures!
Ordered a "pearlized print", I believe? Wish it would have been explained better as to what it would look like. Looked very cheap. Was just looking for a nice quality matte picture; this was glossy and horrible.
I liked the presentation of the photos and how they were delivered.
More photo options with less busy backgrounds.
Maybe decrease the prices for individual photo proofs?
I was hoping for some good pictures. The pictures turned out like mug shots. The grad said he was told not to smile.
Not sure if it was a misunderstanding or what, but I did not get a good graduation photo from the school.
The added backgrounds were very nice. We liked the pictures of the hood being placed and our daughter receiving her diploma from the college dean, all images that would be difficult to take with our own camera. In several of the other photos, our daughters' eyes were closed. She said it was difficult to know when the camera was taking a picture because there was no clicking sound or light flashing. Most of these photos were with other students, faculty members, or while walking. Overall, I am grateful the Grad Team provides this service. Thank you!!
Excellent photo
Extremely expensive to have memories that will last a life time.
It was easy to place an order and quick shipment to receive the pictures. thank you
I purchased the $90.95 Prestige Pkg which includes a digital download of the chosen photo. I have contacted customer service twice requesting the download, and never received even the curtesy of a response. I am extremely disappointed. I could've had copies of my own photos done for less money. It's one thing for errors to occur, but to ignore customer service requests when those are the instructions given for handling of problems, is just poor business.
I did not receive the photos I ordered.
Ordered one 5 x 7 of Emily Last name removed Montana State Grad pic. Background was quite red and her face was extremely shiny.. overall red tone of entire pic was awful. Very disappointed. We will not be displaying this pic so money refunded would be appropriate. I could even send you a pic of me ripping it in half, if needed.
The picture quality is so worst and they charge too high.
My daughter's pictures came out beautiful however I paid for a facial touch up and I didn't received it on the digital images. Also I would have like a variety of pictures and poses.
Great quality and very timely.
Prices were good, fast shipping, and we were offered a great variety of photo shots as well!
I had problems downloading my graduation picture.
The picture was out of focus, not very high quality.
Nice pics! Received quickly
2 years ago my oldest daughter graduated from the same university (Evangel) and I ordered pictures of her. I thought I was duplicating that order but when I received my pictures, the 3 magnets were significantly smaller than my other child's. I also wish they would have moved my daughter's tassel. It's not even seen in the pictures at all. Wish I could attach pictures here to show you what I mean.
Your prices are predatory. You charge so much because you know people will suffer fomo because you’re the only option for official photos. I may have bought more photos if your prices were more reasonable.
Never received the keychain I ordered. Even called the customer service, and waited a week, still nothing.
The graduation pictures of my daughter were absolutely perfect.
Convenient
Like selections. Prices could be a little lower!!
I would like to speak with someone about photos we received. The color quality is very poor, and we'd like to have them redone. Skin tones are terrible and the colors on the stole (over the shoulder) should be gold and royal, and they look pea green and purple. Help, please? I will also go into my account and see what can be done.
Quality was great! Easy to order and received in a timely manner.