The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Easy to order online. Wish it came with a piece of rigid cardboard. Mailman stuffed into our mailbox and bent them even though it said do not bed. We've flattened them enough to frame, so we're good.

Report a concern   June 7, 2024 — Rated 9 out of 10 by S.M. The Grad Team
What do you like about our products and services?

Photos are great keepsake’s for parents and loved ones. With limited graduation tickets, these photos are priceless for extended family and friends.

Report a concern   June 7, 2024 — Rated 6 out of 10 by I.L. The Grad Team
How did we disappoint you and what can we do to make things right?

My photos were not exactly as I expected. Two of the 4 ordered were dark and the other two were as I expected. From the proofs, I could not determine if the color should have been adjusted.

Report a concern   June 7, 2024 — Rated 5 out of 10 by J.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were great, but the packaging could be a little better, mine were delivered and it had was raining, so the envelope was wet and if I had not been home the pics would have been ruined and also the mail man bent my picture and if it had been in a thicker non bendable package maybe it would of been harder for them to bend it in my mailbox. I paid alot of money for these pictures and thought some of that could go to the packaging to protect in shipping.

Report a concern   June 7, 2024 — Rated 2 out of 10 by S.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive .
It just is overpriced .
A memory that will reminds me how expensive the whole program was and the photos .
Quality : nice , if you don’t think about $110
Photo : well edited , nicely done .

If it only could be a little bit less experience .
Or the higher GPA the lower the price .
That’d be fun .

Report a concern   June 7, 2024 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

They were great price . Excellent pictures and a fast delivery.

Report a concern   June 7, 2024 — Rated 10 out of 10 by R.N.W. The Grad Team
What do you like about our products and services?

Great photos

Report a concern   June 7, 2024 — Rated 0 out of 10 by A.K. The Grad Team
How did we disappoint you and what can we do to make things right?

cost

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.Q. The Grad Team
What do you like about our products and services?

Nice photos and very quick turnaround. Thanks!

Report a concern   June 7, 2024 — Rated 10 out of 10 by T.P. The Grad Team
What do you like about our products and services?

Multiple photo choices, multiple backgrounds, fair prices.

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

The photo quality was great and arrived in a timely manner.

Report a concern   June 7, 2024 — Rated 1 out of 10 by K.F. The Grad Team
How did we disappoint you and what can we do to make things right?

They sent me product with the wrong school on it. Although I called and they promised to send a replacement so hopefully they will.

Report a concern   June 7, 2024 — Rated 5 out of 10 by S.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures of my daughter were mediocre. Made purchases because I didn't use my own camera because I was trusting you to catch the moment. And then I had to spend a fortune for mediocre pictures.

Report a concern   June 7, 2024 — Rated 5 out of 10 by A.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid extra for glare correction on my son's glasses. Unfortunately, it was not realistic looking at all. It looks like AI generated eyes were placed in his photos. It's very disappointing and we'd rather have the unedited pictures.

Report a concern   June 7, 2024 — Rated 2 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The one photo that I really wanted, that was difficult for me to capture from the audience, was my son shaking hands with the president of the University. I ordered this print from you, but was very disappointed. It is obvious, not online but on the print, that my son and the president are extremely blurry in the photo and that what was in focus was the Registrar’s chair behind them. Every one of my children has a similar photo of their graduation moment on display at my home, and I am sad that this child has a drastically inferior photo.

Report a concern   June 7, 2024 — Rated 0 out of 10 by G.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Poor quality product. No return label is offered. I am reporting you to the BBB.

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.P. The Grad Team
What do you like about our products and services?

Great quality pictures at a great price..

Report a concern   June 7, 2024 — Rated 10 out of 10 by T.L. The Grad Team
What do you like about our products and services?

The photo selection was very nice.

Report a concern   June 7, 2024 — Rated 1 out of 10 by L.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was only of half my daughter, there was a huge emptiness at the top then the pic was only to her chest not even showing her full gown, or even half of it. They should have centered the picture better.

Report a concern   June 7, 2024 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

Great photos and timely in delivery. Thank you!

Report a concern   June 7, 2024 — Rated 10 out of 10 by R.N. The Grad Team
What do you like about our products and services?

Digital images and prints were great quality. They both were received quickly after purchase.

Report a concern   June 7, 2024 — Rated 10 out of 10 by B.B. The Grad Team
What do you like about our products and services?

I loved all the candid photos the team was able to get of my graduate. The posed pictures were nice but those candids you captured were so special. Thank you!

Report a concern   June 7, 2024 — Rated 0 out of 10 by A.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures we received were horrible and blurry. You could not tell how bad the pictures were until you purchased, due to the numerous watermarks. I had to do some serious photoshopping in order to make them useful at all.

Report a concern   June 7, 2024 — Rated 10 out of 10 by T.A. The Grad Team
What do you like about our products and services?

Simply perfect

Report a concern   June 7, 2024 — Rated 1 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

All of the photos were one person off so I did not get my photos but I got the woman next to me

Report a concern   June 7, 2024 — Rated 0 out of 10 by A.S. The Grad Team
How did we disappoint you and what can we do to make things right?

It would have been nice for graduate students to have a very nice picture taken while receiving their degree. Having graduates stop for 2 seconds for a photograph would have captured this once in a lifetime moment much better than the blurry action photo that we received.

Report a concern   June 7, 2024 — Rated 10 out of 10 by D.W. The Grad Team
What do you like about our products and services?

Good picture and fast delivery

Report a concern   June 7, 2024 — Rated 4 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of pictures/background and lighting made me look like a yellow orange color :(. Could use better lighting

Report a concern   June 7, 2024 — Rated 9 out of 10 by J.W. The Grad Team
What do you like about our products and services?

Variety, professionalism.

Report a concern   June 7, 2024 — Rated 5 out of 10 by D.E. The Grad Team
How did we disappoint you and what can we do to make things right?

pictures were ok, the presentation of degree picture could have been taken at a better angle, or at least have the student pose.


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