The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8533 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 22, 2024 — Rated 8 out of 10 by G.L. The Grad Team
What could we do to improve?

Larger print had to be sent back due to poor/blurry quality. Still waiting.

Report a concern   June 22, 2024 — Rated 0 out of 10 by D.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Please l haven't received my son's photo' l ordered

Report a concern   June 22, 2024 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

I had options to pick from, fast service, great photos

Report a concern   June 22, 2024 — Rated 0 out of 10 by L.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Only one person involved - no choice of vender and high prices.

Report a concern   June 22, 2024 — Rated 7 out of 10 by L.P. The Grad Team
What could we do to improve?

Pricing and size availability. Also you don’t give much time to purchase.

Report a concern   June 22, 2024 — Rated 10 out of 10 by J.K. The Grad Team
What do you like about our products and services?

Easy ordering with a variety of choices for backgrounds and finishing touches of photo. I found them to be affordable and received photos in a timely manner.

Report a concern   June 22, 2024 — Rated 0 out of 10 by T.W. The Grad Team
How did we disappoint you and what can we do to make things right?

prices are stupid. $60 just to click a button to get a digital download to my phone? Not even any physical copies, JUST a picture downloaded to my phone is $60. Y'all are robbing people and that's not right.

Report a concern   June 22, 2024 — Rated 7 out of 10 by P.Y. The Grad Team
What could we do to improve?

It was nice to be able to get photos so easily, however the quality was not the best. The pictures arrived bent and there was a
mis-coloration lengthwise on one print.

Report a concern   June 22, 2024 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

Great quality photos- easy to order.

Report a concern   June 22, 2024 — Rated 10 out of 10 by C.L. The Grad Team
What do you like about our products and services?

So many great pictures were taken with cool backgrounds. The ordering process was very friendly.

Report a concern   June 22, 2024 — Rated 8 out of 10 by T.B. The Grad Team
What could we do to improve?

It was absolutely freezing in the stadium. Other than that, it was a beautiful ceremony.

Report a concern   June 22, 2024 — Rated 10 out of 10 by N.Y. The Grad Team
What do you like about our products and services?

Quality picture at a good price! There's no telling when or even if my son will have another photo taken so I was really glad to get this one!

Report a concern   June 22, 2024 — Rated 10 out of 10 by L.P. The Grad Team
What do you like about our products and services?

The quality of the pictures are great. Also liked the options given in the selections. I also liked that I could choose upgrades in the finishes of the pictures.

Report a concern   June 22, 2024 — Rated 10 out of 10 by N.N. The Grad Team
What do you like about our products and services?

Your pictures were beautiful!! High quality, creative candids, your photographers really captured the feeling of the day! Pure joy! Thanks!

Report a concern   June 22, 2024 — Rated 8 out of 10 by A.F. The Grad Team
What could we do to improve?

Thank you

Report a concern   June 22, 2024 — Rated 10 out of 10 by M.P. The Grad Team
What do you like about our products and services?

Photos arrived quickly

Report a concern   June 22, 2024 — Rated 9 out of 10 by A.S. The Grad Team
What do you like about our products and services?

Easy to order, quality service and photos

Report a concern   June 22, 2024 — Rated 0 out of 10 by S.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I got my picture bent and I requested a replacement 10x14 and I have not heard back.

Report a concern   June 22, 2024 — Rated 4 out of 10 by J.A. The Grad Team
How did we disappoint you and what can we do to make things right?

In the photo I received there is a woman seated in-between my daughter and President Maloney. She should have been blurred out. She is now a part of my daughter’s grad photo. She is in the center. It looks kind of silly.

Report a concern   June 22, 2024 — Rated 5 out of 10 by H.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were good but prices are way too inflated for me to buy more pics/a good bundle

Report a concern   June 22, 2024 — Rated 0 out of 10 by T.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I was very disappointed in the overall quality of the pictures

Report a concern   June 22, 2024 — Rated 6 out of 10 by A.B.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices too high but good picture quality and fast shipping

Report a concern   June 21, 2024 — Rated 8 out of 10 by W.F. The Grad Team
What could we do to improve?

Prices are exorbitant.

Report a concern   June 21, 2024 — Rated 10 out of 10 by S.R. The Grad Team
What do you like about our products and services?

Excellent

Report a concern   June 21, 2024 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Quality of the photo.

Report a concern   June 21, 2024 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

Nice pics

Report a concern   June 21, 2024 — Rated 7 out of 10 by B.M. The Grad Team
What could we do to improve?

Nothing - got great candid shots too!

Report a concern   June 20, 2024 — Rated 8 out of 10 by K.W. The Grad Team
What could we do to improve?

Some of the pictures were blurry like you were moving too quickly to hurry up and get a shot.

Report a concern   June 20, 2024 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

I like the memories that was captured and the picture quality.

Report a concern   June 20, 2024 — Rated 2 out of 10 by A.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Miscommunication between photography company and students with accessing all photos from all events during discounted rate period. No extension of discount period offered after bringing attention to missing photos from one commencement ceremony.


Privacy Policy