The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 7, 2024 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

Lots of options.

Report a concern   June 7, 2024 — Rated 9 out of 10 by H.D. The Grad Team
What do you like about our products and services?

nice prints but there's a weird white edge on the left side only on every shot i ordered. wish you had gotten my student outside while in line instead of only the person before and after him.

Report a concern   June 7, 2024 — Rated 0 out of 10 by K.R. The Grad Team
How did we disappoint you and what can we do to make things right?

It’s far more expensive than digital photos should be. The selection was minimal and the quality was wanting

Report a concern   June 7, 2024 — Rated 10 out of 10 by M.J.G. The Grad Team
What do you like about our products and services?

Beautiful photo captured at Graduation! Clear excellent quality. And my order arrived very quickly! Thank You!!

Report a concern   June 7, 2024 — Rated 10 out of 10 by J.T. The Grad Team
What do you like about our products and services?

The photos were quickly available & priced fairly. Delivery was also fast.

Report a concern   June 7, 2024 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Quick, easy, excellent photos

Report a concern   June 7, 2024 — Rated 8 out of 10 by A.M. The Grad Team
What could we do to improve?

Formal/group pics at stage floor with families:)

Report a concern   June 7, 2024 — Rated 5 out of 10 by A.B.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Some flowers were in the way of the picture at the stage with the president

Report a concern   June 7, 2024 — Rated 10 out of 10 by A.L. The Grad Team
What do you like about our products and services?

Pictures were great! Price was fair! And it was fast

Report a concern   June 7, 2024 — Rated 1 out of 10 by P.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Extremely expensive for average quality shots.

Report a concern   June 7, 2024 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

I received the proofs quickly, and ordering was simple. I received the order quickly, too.

Report a concern   June 7, 2024 — Rated 2 out of 10 by S.A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were just ok and digital copies were way too expensive.

Report a concern   June 7, 2024 — Rated 10 out of 10 by J.P. The Grad Team
What do you like about our products and services?

So easy to work with in order changes and photo enhancements!

Report a concern   June 7, 2024 — Rated 0 out of 10 by C.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive. Picture was even not clear enough. How can u charge almost 60 dollars for a just one pdf picture. Just wicked. When I did an entire photoshoot with many pictures for 100 dollars.

Report a concern   June 7, 2024 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Love the pictures thank you

Report a concern   June 7, 2024 — Rated 7 out of 10 by S.C. The Grad Team
What could we do to improve?

Checkout process could flow better. I wasn’t happy with the editing as the skin tones were orange

Report a concern   June 7, 2024 — Rated 0 out of 10 by S.K. The Grad Team
How did we disappoint you and what can we do to make things right?

My husband's college graduation photos were not good. The background of all the photos were clear and in focus, my husband was not in any of the photos. For the price we paid for them they should've been a lot better or at least bare minimum my husband be clear and in focus, it'd be great to get some money back for the photos not looking professional.

Report a concern   June 7, 2024 — Rated 10 out of 10 by C.K. The Grad Team
What do you like about our products and services?

Que de muy satisfecha con el material y la fotografía . Gracias .

Report a concern   June 7, 2024 — Rated 10 out of 10 by R.H. The Grad Team
What do you like about our products and services?

The quality of the pictures are very good.

Report a concern   June 7, 2024 — Rated 9 out of 10 by E.V. The Grad Team
What do you like about our products and services?

fast and efficient.

Report a concern   June 7, 2024 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Clear and nice photos.

Report a concern   June 7, 2024 — Rated 0 out of 10 by K.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I seem to get all of your emails but I still haven’t gotten my download picture. I’ve called the number three times and they keep saying I’m going to get it. We verify the email and I still don’t have it.
The grad is: Alex Last name removed
VG 15 111 531

Please help!
Name removed

Report a concern   June 7, 2024 — Rated 7 out of 10 by S.P. The Grad Team
What could we do to improve?

The photos were not received within 48 hrs as promised. It was almost a week before I received a link to the photos.

Report a concern   June 7, 2024 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

It was great to get a picture of the very moment my son received his degree and an upclose view of the hooding that took place on stage. I could enjoy the moment knowing it was being captured.

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.N. The Grad Team
What do you like about our products and services?

Great photo and easy to order!

Report a concern   June 7, 2024 — Rated 0 out of 10 by B.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I was sent an empty envelope with no pictures in it.

Report a concern   June 7, 2024 — Rated 2 out of 10 by E.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive

Report a concern   June 7, 2024 — Rated 10 out of 10 by Z.Y. The Grad Team
What do you like about our products and services?

I really enjoy and appreciate the work.

Report a concern   June 7, 2024 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

The pictures came out great! Good quality

Report a concern   June 7, 2024 — Rated 10 out of 10 by M.B.W. The Grad Team
What do you like about our products and services?

You got the shots I could not get of my grad. I ordered two 8x10’s of the best shots and received them in less than a week. Very satisfied.


Privacy Policy