The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 7, 2024 — Rated 10 out of 10 by N.W. The Grad Team
What do you like about our products and services?

Beautifully done pics and quick service

Report a concern   June 7, 2024 — Rated 9 out of 10 by S.J. The Grad Team
What do you like about our products and services?

Lots of choices.....was sent out very quickly. Nice to have the digital option.

Report a concern   June 7, 2024 — Rated 8 out of 10 by A.R. The Grad Team
What could we do to improve?

Alow the graduates more time to take selfies or even give them more time with the backdrops. I felt like we were being pushed through like cattle. The picture quality was pretty good though, and the prices were very reasonable.

Report a concern   June 7, 2024 — Rated 10 out of 10 by N.G. The Grad Team
What do you like about our products and services?

Pictures were good quality and very fast service.

Report a concern   June 7, 2024 — Rated 6 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered 2 magnets and the quality of the picture was very poor (pixelated). The magnet material was great but I hoped for a much clearer picture for how expensive the pictures and magnets were

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

Good quality picture. Fast delivery

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.A.W. The Grad Team
What do you like about our products and services?

Fairly easy go navigate, thrilled with product quality

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

Great pictures!

Report a concern   June 7, 2024 — Rated 0 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were not good quality at all, they were extremely overpriced and you had to pay extra to fix the quality of the photo.

Report a concern   June 7, 2024 — Rated 2 out of 10 by S.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Costs are very high. My photo wasn't good. The tassel bl9cked my face and there was only 1 version

Report a concern   June 7, 2024 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

tHE PRODUCTS ARE GREAT AND SERVICE WAS OVER THE TOP!

Report a concern   June 7, 2024 — Rated 0 out of 10 by A.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Messy backgrounds and poor framing of the shot.

Report a concern   June 7, 2024 — Rated 10 out of 10 by K.D. The Grad Team
What do you like about our products and services?

Several options were given, which is refreshing

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

The pictures of our grandson's graduation from Grinnell was just what I hoped for! The pictures were clear and the color was perfect. They a
arrived quickly and safely.

As grandparents, in New Mexico, who were unable to attend the ceremony, these photos will be treasured. Thank you for taking them.

Report a concern   June 7, 2024 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

The photos were beautiful

Report a concern   June 7, 2024 — Rated 2 out of 10 by L.H. The Grad Team
How did we disappoint you and what can we do to make things right?

It was hard to really see the photos with the watermark moving across it (I understand the need though) and I thought the prices were incredibly high for downloads. Maybe I’m just a very poor student. I wanted to order more photos, but just couldn’t afford it.

Report a concern   June 7, 2024 — Rated 0 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I had an issue with a picture and the placement of your logo. I sent an email. No one responded. Ever.
I am stuck with 1/3 of my digital download package unprintable.

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.C. The Grad Team
What do you like about our products and services?

The pictures are beautiful and great quality. They were shipped promptly and arrived without damage.

Report a concern   June 7, 2024 — Rated 0 out of 10 by C.M. The Grad Team
How did we disappoint you and what can we do to make things right?

My daughter’s pictures had an orange tint to them and her face was orange in the close up picture.

Report a concern   June 7, 2024 — Rated 7 out of 10 by T.G. The Grad Team
What could we do to improve?

When I got my pictures they were bent. I feel if they came in a better package to keep them from not getting bent I would be happy. I pay a lot for those pics and now I have a crease in all 3 pics.

Report a concern   June 7, 2024 — Rated 1 out of 10 by A.R. The Grad Team
How did we disappoint you and what can we do to make things right?

I’ve contacted y’all three different times about messing up my photo order and have not heard any response.

Report a concern   June 7, 2024 — Rated 10 out of 10 by M.F. The Grad Team
What do you like about our products and services?

The pictures were good and the turn around time fast!

Report a concern   June 7, 2024 — Rated 0 out of 10 by B.H. The Grad Team
How did we disappoint you and what can we do to make things right?

You didn't disappoint me. There's just no reason I would recommend a photographer for a graduation where one company is doing all the photos. There's no choice to to be made, so there are no options to recommend.

Report a concern   June 7, 2024 — Rated 7 out of 10 by R.C.B. The Grad Team
What could we do to improve?

All of the photos appeared dark. It was difficult to see this on the proofs. Also on the individual photo the angle of the head produced an odd light shadow from the eye glasses. Maybe instruct graduates to remove their glasses for this pose. A bit disappointed as this was a once in a lifetime event. The cost would have been justified if the photos were great.

Report a concern   June 7, 2024 — Rated 10 out of 10 by E.E. The Grad Team
What do you like about our products and services?

Prompt, quick service

Report a concern   June 7, 2024 — Rated 0 out of 10 by C.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Only 2 pictures came out nice but my only option was to buy 1 or 3, making me spend money on a bad photo

Report a concern   June 7, 2024 — Rated 8 out of 10 by L.M. The Grad Team
What could we do to improve?

N/a

Report a concern   June 7, 2024 — Rated 0 out of 10 by J.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I was given a photo where my hair was purple and there was also a misspelling on the photograph. I asked for a copy that was not edited as such, and I have yet to recieve it.

Report a concern   June 7, 2024 — Rated 9 out of 10 by A.G. The Grad Team
What do you like about our products and services?

Very nice photos! Fast turnaround.

Report a concern   June 7, 2024 — Rated 0 out of 10 by R.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the photos is very bad, but the price is super expensive.

The price should be much cheaper than this. If you can’t improve this, maybe you should stop monopolizing it.


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