The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8533 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 22, 2024 — Rated 6 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Expensive. Should be able to mix poses in packages

Report a concern   June 22, 2024 — Rated 10 out of 10 by S.K. The Grad Team
What do you like about our products and services?

The quality was great and the order was processed and delivered quickly.

Report a concern   June 22, 2024 — Rated 3 out of 10 by N.J. The Grad Team
How did we disappoint you and what can we do to make things right?

the lighting in the pictures make it have a gray undertone and the background options looked corny and horrible

Report a concern   June 22, 2024 — Rated 9 out of 10 by R.C. The Grad Team
What do you like about our products and services?

The speed of delivery was very surprising. The variety of backdrops was a plus as well.

Report a concern   June 22, 2024 — Rated 7 out of 10 by D.C. The Grad Team
What could we do to improve?

Where my group photo? 5/9/24 Iwcc ADN program. I paid for it

Report a concern   June 22, 2024 — Rated 3 out of 10 by E.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered a print; appreciate you catching the shot. However the proof was much nicer than the printed photo - it appeared retouched and less shiny

Report a concern   June 22, 2024 — Rated 5 out of 10 by I.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   June 22, 2024 — Rated 8 out of 10 by H.H. The Grad Team
What could we do to improve?

photos were hard to view and very expenses

Report a concern   June 22, 2024 — Rated 10 out of 10 by H.W. The Grad Team
What do you like about our products and services?

Lots of packages offered

Report a concern   June 22, 2024 — Rated 5 out of 10 by S.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Your pricing is a monopoly. The cost for digital images are way to high at pricing per image. You should offer bundles to help offset costs.

Report a concern   June 22, 2024 — Rated 3 out of 10 by F.S. The Grad Team
How did we disappoint you and what can we do to make things right?

This was very disappointing and saddened me. The graduation picture was not centered at all. So does not look good framed at all. Unfortunately, they also arrived very bent as well as not packaged very well. A very special moment and they were not necessary inexpensive. So I was disappointed unfortunately.

Report a concern   June 22, 2024 — Rated 0 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Ordering pictures sucked. I couldn’t add to my package. Plus I wanted to retouch all my photos but you wanted to charge me $15 per photo. You must think I’m rich!! My worst experience ever ordering pictures.

Report a concern   June 22, 2024 — Rated 10 out of 10 by L.A. The Grad Team
What do you like about our products and services?

Fast delivery got exactly what I ordered

Report a concern   June 22, 2024 — Rated 3 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered 2 different photos. One of them was a bit light (the one of my daughter by herself) and the other was way too dark (the one of her receiving her degree and shaking the faculty members hand.) For the price and money I spent, I expected much better quality.

Report a concern   June 22, 2024 — Rated 9 out of 10 by K.P. The Grad Team
What do you like about our products and services?

Pictures where nice.

Report a concern   June 22, 2024 — Rated 10 out of 10 by E.C. The Grad Team
What do you like about our products and services?

Easy to use. Quick service

Report a concern   June 22, 2024 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

The photos are amazing! Ordering them was super easy and I received them faster than I thought.

Report a concern   June 22, 2024 — Rated 0 out of 10 by T.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture was blurry and frame didn’t have want I thought it requesty

Report a concern   June 22, 2024 — Rated 3 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture was out of focus.

Report a concern   June 22, 2024 — Rated 10 out of 10 by A.K. The Grad Team
What do you like about our products and services?

Thank you for not only great pics of my son’s graduation, but also for making the process so easy! I especially appreciated being able to register ahead so that his pics would be sent to me without any trouble - I have had many issues with receiving/finding his fraternity composites the past 4 years, so I wanted to leave this review to make sure you know how great your process and website are, and that your efforts were appreciated!

Report a concern   June 22, 2024 — Rated 2 out of 10 by D.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Ripe off for the price of the items.

Report a concern   June 22, 2024 — Rated 0 out of 10 by I.M. The Grad Team
How did we disappoint you and what can we do to make things right?

It was ridiculously expensive. Graduates should be able to get one digital download for free. I never got any sort of update on part of my order.

Report a concern   June 22, 2024 — Rated 10 out of 10 by D.D. The Grad Team
What do you like about our products and services?

Professional

Report a concern   June 22, 2024 — Rated 9 out of 10 by T.R. The Grad Team
What do you like about our products and services?

The locations in which the photos were taken with the multiple backgrounds.

Report a concern   June 22, 2024 — Rated 10 out of 10 by N.M. The Grad Team
What do you like about our products and services?

Great quality and great pictures very personalized experience.

Report a concern   June 22, 2024 — Rated 10 out of 10 by B.F. The Grad Team
What do you like about our products and services?

Good quality and prompt service

Report a concern   June 22, 2024 — Rated 10 out of 10 by D.P. The Grad Team
What do you like about our products and services?

Everyone was super friendly which made my son at ease taking pictures he claims he was “forced” to take by his mother (hahaha). Because of their positive, friendly attitude he ended up really enjoying the session.

Report a concern   June 22, 2024 — Rated 10 out of 10 by L.T. The Grad Team
What do you like about our products and services?

My pictures came out great!! Thanks so much!!

Report a concern   June 22, 2024 — Rated 0 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

We haven’t received our pictures yet.

Report a concern   June 22, 2024 — Rated 7 out of 10 by M.S.L. The Grad Team
What could we do to improve?

Very expensive just to download pictures. Need to somewhat lower the cost to download.


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