The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 7, 2024 — Rated 1 out of 10 by O.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive, especially for new college grads

Report a concern   June 7, 2024 — Rated 10 out of 10 by E.M. The Grad Team
What do you like about our products and services?

The pictures were great and arrived very quickly

Report a concern   June 7, 2024 — Rated 2 out of 10 by R.O. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were not great. They were taken from a strange angle. Several had my hood over my head or my back turned. There was only one where you could see my face. Pretty expensive for bad pictures. My friends and family did a better job.

Report a concern   June 7, 2024 — Rated 10 out of 10 by J.T. The Grad Team
What do you like about our products and services?

Fast and easy. Nice photos.

Report a concern   June 7, 2024 — Rated 5 out of 10 by T.S. The Grad Team
How did we disappoint you and what can we do to make things right?

3 mid pictures for nearly $100

Report a concern   June 7, 2024 — Rated 10 out of 10 by D.P. The Grad Team
What do you like about our products and services?

Great pictures and customer service.

Report a concern   June 7, 2024 — Rated 7 out of 10 by P.N. The Grad Team
What could we do to improve?

Would like more natural pictures, had 2 daughters graduate KSU, just hate that they have one pose, and you change the backgrounds. Son graduated the next day at GSU, they had photographers many points while receiving a diploma , walking up, on stage and walking down.

Report a concern   June 7, 2024 — Rated 9 out of 10 by K.T. The Grad Team
What do you like about our products and services?

Good quality and timely delivery

Report a concern   June 7, 2024 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Prompt service!

Report a concern   June 7, 2024 — Rated 1 out of 10 by R.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Love how expensive a jpeg is, especially when the greenscreen isn't all that great!! 😆

Report a concern   June 7, 2024 — Rated 10 out of 10 by R.H. The Grad Team
What do you like about our products and services?

The photos taken were outstanding

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.T. The Grad Team
What do you like about our products and services?

Fast turn around, great service, beautiful pictures. Thank you!

Report a concern   June 7, 2024 — Rated 3 out of 10 by T.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive!

Report a concern   June 7, 2024 — Rated 8 out of 10 by G.I. The Grad Team
What could we do to improve?

The quality of the products.

Report a concern   June 7, 2024 — Rated 4 out of 10 by E.C.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Color on the pictures was off ( coloring on the graduate's face was orange) and the majority of pics were from a distance...and when enlarged became very blurry. ...paid 160 dollars for pictures that were not usable.....I would to try to get the original pictures that are from a distance, so at least I can develop pics that are clear but far away...I don't believe the pictures were worth the amount of money paid I paid for them

Report a concern   June 7, 2024 — Rated 0 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive!

Report a concern   June 7, 2024 — Rated 2 out of 10 by K.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Way way way too expensive

Report a concern   June 7, 2024 — Rated 10 out of 10 by B.M. The Grad Team
What do you like about our products and services?

Great pictures! I especially liked the action shots.

Report a concern   June 7, 2024 — Rated 0 out of 10 by T.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Bad photo not cropped

Report a concern   June 7, 2024 — Rated 0 out of 10 by I.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures take of the graduates were terrible one had their eyes closed and another half opened they had opportunity to correct but insisted they were great not happy

Report a concern   June 7, 2024 — Rated 6 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were not that good

Report a concern   June 7, 2024 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

I liked the selection of products available to choose from. I was very pleased with how fast my pictures were shipped. The pictures were a great quality.

Report a concern   June 7, 2024 — Rated 10 out of 10 by E.S. The Grad Team
What do you like about our products and services?

I liked the photos but wish I knew that I could request pictures to be taken.

Report a concern   June 7, 2024 — Rated 0 out of 10 by T.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo quality prior to ordering was horrible, once I received my prints I realized how terrible they were

Report a concern   June 7, 2024 — Rated 0 out of 10 by A.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

The user interface for order was unuseable. Navigation, selecting images, finding my "cart", leaving and returning - all activities were unnecessarily redundant and tedious. I highly recommend the company find an experienced online shopping designer to dramatically improve the experience. 0/10 would not recommend.

Report a concern   June 7, 2024 — Rated 5 out of 10 by Y.K. The Grad Team
How did we disappoint you and what can we do to make things right?

For the charges that we paid, the photo was not even cut straight and showed white at the bottom at an angle.

Report a concern   June 7, 2024 — Rated 9 out of 10 by C.H. The Grad Team
What do you like about our products and services?

It was nice to have someone take a close up picture of my graduate. :)

Report a concern   June 7, 2024 — Rated 10 out of 10 by P.W. The Grad Team
What do you like about our products and services?

Efficient, quick and easy!

Report a concern   June 7, 2024 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

Quality products.

Report a concern   June 7, 2024 — Rated 10 out of 10 by M.F. The Grad Team
What do you like about our products and services?

Very professional and great quality.


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