The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 7, 2024 — Rated 0 out of 10 by Y.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

The pictures came out great!

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.L. The Grad Team
What do you like about our products and services?

Love the pictures and different backgrounds! Thank you!

Report a concern   June 7, 2024 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Loved my photos

Report a concern   June 7, 2024 — Rated 2 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Very blurry photos

Report a concern   June 7, 2024 — Rated 10 out of 10 by E.D. The Grad Team
What do you like about our products and services?

Clear, patriotic, offer good variety, price fair!

Report a concern   June 7, 2024 — Rated 0 out of 10 by A.O. The Grad Team
How did we disappoint you and what can we do to make things right?

My picture that I ordered was sent to me blurry.

Report a concern   June 7, 2024 — Rated 0 out of 10 by E.S. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures are chopped up! The diploma is half cut. I paid a lot of money and this is what I got. I will definitely not recommend this service to anyone..

Report a concern   June 7, 2024 — Rated 10 out of 10 by N.G. The Grad Team
What do you like about our products and services?

Pictures were very nice and. Easy to purchase on site

Report a concern   June 7, 2024 — Rated 5 out of 10 by S.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I don’t use photographers. I bought the grad picture for my son’s. I thought the prices were quite high, I also wish you buy just a single photo. I only needed an 8x10 for his frame, but ended up buying the cheapest package I could find, I now have smaller photos I don’t know what to do with. It’s a waste of your time, paper, chemicals and ink not to offer single photos and your customer’s money. I work at a school and think the same thing about their pictures and Shutterfly.

Report a concern   June 7, 2024 — Rated 9 out of 10 by T.Q. The Grad Team
What do you like about our products and services?

Expensive but high-quality photography for special occasions.

Report a concern   June 7, 2024 — Rated 2 out of 10 by J.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I was satisfied with most of the photos, I am a photographer and was not permitted to bring my camera bag to the commencement. I would consider recommending the service to my brother.

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.C. The Grad Team
What do you like about our products and services?

Got some great pictures that I wasn't able to get

Report a concern   June 7, 2024 — Rated 0 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn’t like how there was other people in my picture. I just didn’t think it was very professional. There should’ve been some kind of background so that way only me the graduate could be in my photo. I have a lifetime of looking at this picture and seeing other mugs my graduation photo I don’t know. I hate it.

Report a concern   June 7, 2024 — Rated 1 out of 10 by D.N. The Grad Team
How did we disappoint you and what can we do to make things right?

The photographer before I went onstage demanded that I contort my head into this weird downward-facing position. Like, my chin on top of my collarbone. Those photos are beyond awful and weird, and I only hope that they are permanently deleted. The only decent photo of all of them was the one with the president, and that one was so decent that you get a 1 instead of a zero.

Report a concern   June 7, 2024 — Rated 0 out of 10 by S.W. The Grad Team
How did we disappoint you and what can we do to make things right?

High prices, and low editing.

Report a concern   June 7, 2024 — Rated 10 out of 10 by R.K. The Grad Team
What do you like about our products and services?

We ordered the plaque and it is BEAUTIFUL! IMPRESSIVE! A perfect display for office or home. LOVE it!!

Report a concern   June 7, 2024 — Rated 6 out of 10 by P.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo quality was not what I expected. I graduated there in ‘88. We were moving targets when our pictures were taken and the pictures were much better. I’m sorry if I hurt anyone’s feelings. I thought they should have been better.

Report a concern   June 7, 2024 — Rated 5 out of 10 by D.F. The Grad Team
How did we disappoint you and what can we do to make things right?

No tracking number email or notification that it shipped via email. Went to website and still no tracking number it just said shipped. No expected date either.

Report a concern   June 7, 2024 — Rated 10 out of 10 by L.H. The Grad Team
What do you like about our products and services?

Prices and size selection are really good.

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.F. The Grad Team
What do you like about our products and services?

Ihad the best most clear photos and it was just lovely once placed in a frame

Report a concern   June 7, 2024 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Everyone was friendly and helpful. They knew exactly where everything was when asked a question and made sure that the pictures were taken where you liked them!

Report a concern   June 7, 2024 — Rated 0 out of 10 by T.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Your prices are incredibly expensive, especially on just digital offerings.
Not all people can afford those prices but would still like to have a memory of the day.

Report a concern   June 7, 2024 — Rated 6 out of 10 by R.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Little expensive

Report a concern   June 7, 2024 — Rated 9 out of 10 by C.T. The Grad Team
What do you like about our products and services?

Quality photos

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

The photos were very good quality. They captured her right as she was receiving her diploma—a great shot. They also took a candid as she was entering the building, which was fun!

Report a concern   June 7, 2024 — Rated 6 out of 10 by Y.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Would like to have 4x6 options for photos and touch ups

Report a concern   June 7, 2024 — Rated 10 out of 10 by K.L.T. The Grad Team
What do you like about our products and services?

The quality is amazing!!!!

Report a concern   June 7, 2024 — Rated 3 out of 10 by M.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Your pricing is extremely high. You take a very special occasion and make a person have to choose a photo because can't afford all the pics that we would like to get! I say you are taking advantage of our feelings

Report a concern   June 7, 2024 — Rated 10 out of 10 by S.T.C. The Grad Team
What do you like about our products and services?

Good, responsive. All the best.


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