The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8533 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 24, 2024 — Rated 1 out of 10 by L.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I order a filter/hair removal from the print and it was not completed. I was charged extra but it did not appear to have been done.

Report a concern   June 24, 2024 — Rated 10 out of 10 by W.M. The Grad Team
What do you like about our products and services?

great pictures

Report a concern   June 24, 2024 — Rated 10 out of 10 by D.V. The Grad Team
What do you like about our products and services?

I was too gfar away to get good pictures of my son's graduation but your pictures were perfect

Report a concern   June 24, 2024 — Rated 8 out of 10 by K.C. The Grad Team
What could we do to improve?

Somehow put less watermarks on the pictures. I couldn't get a clear view of the entire picture and ordered the wrong one

Report a concern   June 24, 2024 — Rated 7 out of 10 by K.B. The Grad Team
What could we do to improve?

My main issue is that we were not offered the option to not have anything printed on the photo, and the quality of the printed photo is not the best. I do think that the pictures of my son were nice.

Report a concern   June 24, 2024 — Rated 0 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Unbearably expensive - truly an unfair business practice to price photos so high.

Report a concern   June 24, 2024 — Rated 8 out of 10 by J.A. The Grad Team
What could we do to improve?

Tell us when to fix our hair/tassle! Pics look great though and we received them on time!

Report a concern   June 24, 2024 — Rated 2 out of 10 by C.H. The Grad Team
How did we disappoint you and what can we do to make things right?

It was sooo expensive even just for digital downloads.

Report a concern   June 24, 2024 — Rated 9 out of 10 by R.S. The Grad Team
What do you like about our products and services?

the merchandise was cute and captured the moment, but a bit pricey

Report a concern   June 24, 2024 — Rated 10 out of 10 by L.S. The Grad Team
What do you like about our products and services?

I am pleased with the quality of my photos! Thank you

Report a concern   June 24, 2024 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

pictures were great

Report a concern   June 24, 2024 — Rated 5 out of 10 by P.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo of our grad and others receiving their diploma on stage were not centered. President Rankin was either not in the picture at all or in our case half of him, making that photo unusable. Which is a shame because that’s the photo that tells the story of graduation day. Please take the time and make it a special keepsake for every grad.

Report a concern   June 24, 2024 — Rated 10 out of 10 by K.D. The Grad Team
What do you like about our products and services?

It was easy and I loved the reminders via text.

Report a concern   June 24, 2024 — Rated 9 out of 10 by B.W. The Grad Team
What do you like about our products and services?

Quality of the photos!

Report a concern   June 24, 2024 — Rated 8 out of 10 by S.H. The Grad Team
What could we do to improve?

The background in the "outdoor" choice could be a scene from the campus. The background was pretty, but any of us who are familiar with the Trinity campus knew that it couldn't be a picture of Trinity. Surely that's a job AI could help with, pick a background and slot it in?

Report a concern   June 23, 2024 — Rated 4 out of 10 by A.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures quality is bad.

Report a concern   June 23, 2024 — Rated 3 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Everything was great except for the prices. Absolutely nuts.

Report a concern   June 23, 2024 — Rated 9 out of 10 by M.O. The Grad Team
What do you like about our products and services?

Service was quick. The pictures look very nice.

Report a concern   June 23, 2024 — Rated 9 out of 10 by N.B. The Grad Team
What do you like about our products and services?

Good Quality Pictures!

Report a concern   June 23, 2024 — Rated 0 out of 10 by L.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive!

Report a concern   June 23, 2024 — Rated 10 out of 10 by A.W. The Grad Team
What do you like about our products and services?

Easy process to order with great pictures

Report a concern   June 23, 2024 — Rated 10 out of 10 by C.K. The Grad Team
What do you like about our products and services?

Great shots, timely delivery!

Report a concern   June 23, 2024 — Rated 10 out of 10 by B.H. The Grad Team
What do you like about our products and services?

Very professional looking photos

Report a concern   June 23, 2024 — Rated 5 out of 10 by L.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo I received looks so glossy and the colors are not vibrant also on the floor where the president is standing there is a big white piece of tape that tells him where to stand , you can see that in the picture. I’m not happy with it

Report a concern   June 23, 2024 — Rated 0 out of 10 by E.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Extremely high prices.

Report a concern   June 23, 2024 — Rated 8 out of 10 by S.L. The Grad Team
What could we do to improve?

Pricing

Report a concern   June 23, 2024 — Rated 9 out of 10 by D.J. The Grad Team
What do you like about our products and services?

Many options, products, pictures were nicely done. Price.

Report a concern   June 23, 2024 — Rated 10 out of 10 by B.P. The Grad Team
What do you like about our products and services?

Quality print, quck delivery, reasonable price.

Report a concern   June 23, 2024 — Rated 0 out of 10 by T.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Extremely expensive, 10 pictures for 200 $!

Report a concern   June 22, 2024 — Rated 9 out of 10 by S.C. The Grad Team
What do you like about our products and services?

Very easy process.


Privacy Policy