The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 8, 2024 — Rated 10 out of 10 by J.J. The Grad Team
What do you like about our products and services?

Thank you!

Report a concern   June 8, 2024 — Rated 10 out of 10 by J.J. The Grad Team
What do you like about our products and services?

Loved that the company was able to capture such a treasured moment

Report a concern   June 8, 2024 — Rated 9 out of 10 by S.V. The Grad Team
What do you like about our products and services?

Easy to order and the pictures were great. Missed picture with mascot but the main grad portrait was great and a good selection of packages.

Report a concern   June 8, 2024 — Rated 9 out of 10 by H.G. The Grad Team
What do you like about our products and services?

Photo was high quality and the wait was not as long as I expected.

Report a concern   June 8, 2024 — Rated 6 out of 10 by N.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures are much too expensive. It's rediculous.

Report a concern   June 8, 2024 — Rated 9 out of 10 by E.G. The Grad Team
What do you like about our products and services?

I like the quality of the products

Report a concern   June 8, 2024 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

Ordering was easy and I received my images quickly. I wish it wasn’t so expensive but I couldn’t take the pictures myself so I’m thankful someone was able to take them

Report a concern   June 8, 2024 — Rated 8 out of 10 by N.M. The Grad Team
What could we do to improve?

great pictures. easy to order. arrived quickly.

Report a concern   June 8, 2024 — Rated 10 out of 10 by S.K. The Grad Team
What do you like about our products and services?

It was easy to register and order and shipped quickly.

Report a concern   June 8, 2024 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

Getting photos in a timely way.

Report a concern   June 8, 2024 — Rated 5 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I chose the extensive touch up option because the description indicated it would remove shine (the bright lights were reflected in my forehead pretty intensely). The editing didn't do anything for the shine, so it was $25 wasted for an already expensive photo.

Report a concern   June 8, 2024 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Great phone service. However, maybe put tracking on photos, since USPS isn’t reliable anymore.

Report a concern   June 8, 2024 — Rated 8 out of 10 by P.D. The Grad Team
What could we do to improve?

Poses are all the same

Report a concern   June 8, 2024 — Rated 5 out of 10 by M.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I'm not thrilled with the quality/clarity of the photos, especially for the price.

Report a concern   June 8, 2024 — Rated 0 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the pictures are subpar. I feel like I was cheated

Report a concern   June 8, 2024 — Rated 9 out of 10 by K.M. The Grad Team
What do you like about our products and services?

It was great to get the photographs so quickly.

Report a concern   June 8, 2024 — Rated 10 out of 10 by H.A. The Grad Team
What do you like about our products and services?

Great quality pictures! Captured pictures family never would have been able to take in the procession line.

Report a concern   June 8, 2024 — Rated 10 out of 10 by W.D. The Grad Team
What do you like about our products and services?

Very good shots and quality of the pictures. Fast service

Report a concern   June 8, 2024 — Rated 2 out of 10 by S.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The coloring of the photo is not good. It is too dark. The lighting is off.

Report a concern   June 8, 2024 — Rated 10 out of 10 by M.E. The Grad Team
What do you like about our products and services?

Pictures look great.

Report a concern   June 8, 2024 — Rated 5 out of 10 by A.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were just ok

Report a concern   June 8, 2024 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

There was good directions as to how we would be taking the photos while walking across stage. There was also an easy process of ordering my own specific photos from the website. Thank you for capturing my graduation.

Report a concern   June 8, 2024 — Rated 10 out of 10 by B.S. The Grad Team
What do you like about our products and services?

Nice picture frame and the quality was awesome

Report a concern   June 8, 2024 — Rated 0 out of 10 by A.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Did not receive the correct photo I ordered

Report a concern   June 8, 2024 — Rated 10 out of 10 by K.V. The Grad Team
What do you like about our products and services?

I liked your process; the website was easy to use too.

Report a concern   June 8, 2024 — Rated 10 out of 10 by E.M. The Grad Team
What do you like about our products and services?

Excellent photographs!

Report a concern   June 8, 2024 — Rated 10 out of 10 by S.O. The Grad Team
What do you like about our products and services?

Beautiful

Report a concern   June 8, 2024 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

the quality & variety of different options. it was a smooth sailing process when purchasing!

Report a concern   June 8, 2024 — Rated 10 out of 10 by W.W. The Grad Team
What do you like about our products and services?

orders and pictures came out great. Faast turn around time.

Report a concern   June 8, 2024 — Rated 0 out of 10 by S.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Bad quality pictures overall. For the price of the pictures, thought they would be a better quality. I refuse to give them to family members! I would say better quality pictures but I'm not sure about that. Because I know someone looked at the pictures before sending them to me and felt comfortable enough to still send them with bad picture quality!


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