The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 28, 2024 — Rated 10 out of 10 by J.O. The Grad Team
What do you like about our products and services?

Having action shots as they are happening along with still shots . That is a nice touch.

Report a concern   June 27, 2024 — Rated 10 out of 10 by C.L. The Grad Team
What do you like about our products and services?

I really like the photos we purchased

Report a concern   June 27, 2024 — Rated 2 out of 10 by A.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The ordering process is ridiculously difficult!
Making Choices, navigating packages, adding different sizes, etc... all very confusing

Report a concern   June 27, 2024 — Rated 0 out of 10 by R.S. The Grad Team
How did we disappoint you and what can we do to make things right?

My son's graduation pictures were TERRIBLE!!! Also, they were cropped different from the original issue, depending on the size. I did not touch the cropping! TERRIBLY disappointed as these are the only graduation pictures I have for this son. His high school graduation was during COVID so there was no graduation!

Report a concern   June 27, 2024 — Rated 9 out of 10 by G.B. The Grad Team
What do you like about our products and services?

I had to check on an order. Rep treated me very well.

Report a concern   June 27, 2024 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

The pictures were very good quality.

Report a concern   June 27, 2024 — Rated 0 out of 10 by R.I. The Grad Team
How did we disappoint you and what can we do to make things right?

Waaaay too expensive!

Report a concern   June 27, 2024 — Rated 9 out of 10 by A.F. The Grad Team
What do you like about our products and services?

I was pleased with the graduation plaque and photo.

Report a concern   June 27, 2024 — Rated 1 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Price

Report a concern   June 27, 2024 — Rated 10 out of 10 by M.J. The Grad Team
What do you like about our products and services?

The photos turned out great.

Report a concern   June 27, 2024 — Rated 0 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo came folded, I ordered one 8x10 photograph printed , but it came damaged , and folded. I won’t recommend anyone to order print from them. Photos are good, so downloading it and printing by yourself is a better option than ordering it from them because they don’t care

Report a concern   June 27, 2024 — Rated 10 out of 10 by P.A. The Grad Team
What do you like about our products and services?

All

Report a concern   June 27, 2024 — Rated 10 out of 10 by P.G. The Grad Team
What do you like about our products and services?

Easy ordering. Quick delivery and product was good quality.

Report a concern   June 27, 2024 — Rated 8 out of 10 by C.A.N. The Grad Team
What could we do to improve?

Offering a cheaper package.

Report a concern   June 27, 2024 — Rated 10 out of 10 by A.W. The Grad Team
What do you like about our products and services?

Everything

Report a concern   June 27, 2024 — Rated 0 out of 10 by B.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive

Report a concern   June 27, 2024 — Rated 5 out of 10 by B.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Son has not recieved the picture I ordered for him.

Report a concern   June 26, 2024 — Rated 8 out of 10 by S.K. The Grad Team
What could we do to improve?

The photo quality was great. I had hoped for a quicker turnaround for my digital files.

Report a concern   June 26, 2024 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

Prompt delivery… easy ordering…. Great stuff!!!

Report a concern   June 26, 2024 — Rated 5 out of 10 by J.U. The Grad Team
How did we disappoint you and what can we do to make things right?

I had asked for the family picture from the graduation ceremony but haven't received it. I got my solo picture but not the group one with my family.

Report a concern   June 26, 2024 — Rated 2 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Didn't get any good shots of my graduate

Report a concern   June 26, 2024 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

Easy access and quick service

Report a concern   June 26, 2024 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

It was quick and easy.

Report a concern   June 26, 2024 — Rated 3 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were centered on college president not students.

Report a concern   June 26, 2024 — Rated 7 out of 10 by D.E. The Grad Team
What could we do to improve?

The more formal look was not available. The photo was not necessarily centered, nor was it appropriately framed for a large printing

Report a concern   June 26, 2024 — Rated 9 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Thankful for the opportunity to purchase photos of the live graduation ceremony.

Report a concern   June 26, 2024 — Rated 10 out of 10 by A.W. The Grad Team
What do you like about our products and services?

The program and services are well organized making it easy to follow and go through the day.

Report a concern   June 26, 2024 — Rated 10 out of 10 by T.M. The Grad Team
What do you like about our products and services?

Great photo selection and Easy to purchase :)

Report a concern   June 26, 2024 — Rated 8 out of 10 by L.K. The Grad Team
What could we do to improve?

Lower prices, more package and individual options. But you shipped fast thank you

Report a concern   June 26, 2024 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

I loved my pictures. You could tell they were professionally done. Ordering them was easy and the pictures were delivered fast.


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