based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The pictures were nice, but very pricey.
easy to order
Quality and speed
The prints I received weren’t even in jackets and one of them had smeared emulsion. For the price I expected better.
The pictures were beautiful and plenty of selection. The process was very easy.
I loved everything about them.
My daughter posed for photographers outside as they walked in and also on the stage with her degree looking at camera. Neither of these pictures were in the offering. Only a pose with cheesy fake backgrounds and three unposed clips of her being announced and walking the stage.
Great photos and options!
Make the photographs more affordable. I’ve already paid thousands of dollars for my degree and to walk across the stage. The amount of money for 5 different photos is insane.
Easy ordering
One ordered my daughter's picture bc it had writing on it. I was told to send my order back to you and you would re print the picture. I sent it back twice at the address that was emailed to me by your team. Both times it was returned to sender. I double the address I had written with the address provided to me by your team. They matched up. I don't understand why you wouldn't just send me out a new photo. For heavens sake, I paid plenty of money for one 5x7 print!!!
Reliability
I truly appreciate having the memory however, the quality of the pictures were not great as far as lighting goes, which may be unavoidable. I was quite surprised at the cost of a digital download.
The photos I purchased are damaged, and the magnets I purchased are blurry and cheap. For the money I spent, I expected higher quality. I would like replacement photos or a refund.
Great quality photos. Very helpful team.
The prices were high but the photos were fantastic and I received my order very quickly. Great quality.
the photos I ordered my daughter's hair looks green yellow. I took a better photo with my Iphone. so surprising given that you used a professional camera
Very easy to order from.
Real professional, nice prints, and timely delivery.
The picture cost approximately $60.00 - Yet the photographer didn't take the time to photoshop some random guy behind him out of the picture. Nice picture, but not worth it w. the lack of editing
The different options.
You did a great job!
My son's face is not in focus. Very disappointed!
photos arrived bent. Cardboard was flimsy. Asked for adjustment on cost - no reply from company
Picture on stage my sons face is blurry. Unsure what they are doing to correct. Also ordered a mug and since picture face blurry wanted a replacement picture before printed.
Glare from eyeglasses is not an imperfection; it's due to the angle from which you took the photo. The glare should be removed automatically; at the very least you should put the before and after photo, so we can make an informed decision as to purchase.
Taking out someone's zits or pimples and whitening yellow teeth is an imperfection, eyeglasses that 40% of individuals wear is not.
I never received the pictures I paid for. I have emailed requesting them and never received a response. I would not recommend and would like a refund.
Variety of poses and backgrounds. Able to personalize photos. Good prices and quick delivery.
Fast shipping and quality photos!