The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 3, 2024 — Rated 0 out of 10 by E.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I have yet to receive a photo I ordered a month ago.

Report a concern   July 3, 2024 — Rated 7 out of 10 by T.J. The Grad Team
What could we do to improve?

I guess because I haven't ordered professional photos in four years, the prices seemed a little too expensive. Nevertheless, in today's world, everything seems expensive.

Report a concern   July 3, 2024 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Loved the options.

Report a concern   July 3, 2024 — Rated 2 out of 10 by C.C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The price was really expensive to start. Some of the photos were formatted by the photographer in a landscape direction. But when we chose the frame and text option you did not apply it to those ones. You only applied it to the portrait ones. The landscape ones look very unfinished.

Report a concern   July 3, 2024 — Rated 8 out of 10 by J.N. The Grad Team
What could we do to improve?

Lower the price

Report a concern   July 3, 2024 — Rated 8 out of 10 by M.G. The Grad Team
What could we do to improve?

I'm happy with what we received. The pricing was a little high, but overall very satisfied.

Report a concern   July 3, 2024 — Rated 10 out of 10 by J.V. The Grad Team
What do you like about our products and services?

Quality of pictures and a good choice of candid pictures.

Report a concern   July 3, 2024 — Rated 0 out of 10 by M.N. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo was very poor, there was a big strike of light on my granddaughters forehead.

Report a concern   July 3, 2024 — Rated 1 out of 10 by J.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Photographs are not quality in any way -- very pixilated and low res digital blurry pictures. Really disappointed given the once in a lifetime occasion for a graduation photo.

Report a concern   July 2, 2024 — Rated 0 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive for what you get, especially digital downloads

Report a concern   July 2, 2024 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

Ordering was very easy & easy!

Report a concern   July 2, 2024 — Rated 0 out of 10 by Y.N. The Grad Team
How did we disappoint you and what can we do to make things right?

TOO expensive

Report a concern   July 1, 2024 — Rated 10 out of 10 by O.K. The Grad Team
What do you like about our products and services?

They replaced my broken frame quickly.

Report a concern   July 1, 2024 — Rated 8 out of 10 by J.H. The Grad Team
What could we do to improve?

It would be great to have a photo of them actually receiving their diploma.

Report a concern   July 1, 2024 — Rated 5 out of 10 by T.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices were higher than expected and I wished there were simpler backgrounds available.

Report a concern   July 1, 2024 — Rated 10 out of 10 by L.H. The Grad Team
What do you like about our products and services?

Thank you so much for all your help placing my order. Customer service is so kind and understanding.

Report a concern   July 1, 2024 — Rated 10 out of 10 by R.G. The Grad Team
What do you like about our products and services?

Nice pictures, fast delivery

Report a concern   June 30, 2024 — Rated 8 out of 10 by E.C. The Grad Team
What could we do to improve?

The photos did not seem as clear (sharp) as I would have expected

Report a concern   June 30, 2024 — Rated 10 out of 10 by D.D.B. The Grad Team
What do you like about our products and services?

Easy download. And assortment of frames

Report a concern   June 30, 2024 — Rated 10 out of 10 by E.S. The Grad Team
What do you like about our products and services?

Good photos

Report a concern   June 29, 2024 — Rated 10 out of 10 by B.P. The Grad Team
What do you like about our products and services?

The quality was good. The prices weren’t too bad.

Report a concern   June 29, 2024 — Rated 5 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures/downloads were a bit pricey. Pictures don't cost that much, but companies are putting a huge mark up on them. Also, photographer should've had graduates move the tassel for the picture.

Report a concern   June 29, 2024 — Rated 0 out of 10 by T.J. The Grad Team
How did we disappoint you and what can we do to make things right?

No reply

Report a concern   June 28, 2024 — Rated 10 out of 10 by P.S. The Grad Team
What do you like about our products and services?

Very clear pictures and received them much earlier than promised

Report a concern   June 28, 2024 — Rated 0 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

If the purpose of your pictures is to obtain graduates receiving their degree, more than one picture should be offered to the buyer. I had to buy a picture with my daughters eyes closed, because it was the only option provided.

Report a concern   June 28, 2024 — Rated 9 out of 10 by L.S. The Grad Team
What do you like about our products and services?

Excellent eye for great photography shots.

Report a concern   June 28, 2024 — Rated 6 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I haven’t gotten an update on the shipping or tracking the shipping of my photo to the UAE when I placed the order more than 4 weeks ago.

Report a concern   June 28, 2024 — Rated 0 out of 10 by K.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Did not get pic at all

Report a concern   June 28, 2024 — Rated 8 out of 10 by D.O. The Grad Team
What could we do to improve?

A little expensive for the number if digital images and the number of poses (options) of poses

Report a concern   June 28, 2024 — Rated 10 out of 10 by P.B. The Grad Team
What do you like about our products and services?

Photos were nice. Price was reasonable. Delivery was fast. Online ordering was easy.


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