The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 14, 2024 — Rated 2 out of 10 by S.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not like the glossy type of photo.
It was way to glossy.

Report a concern   June 14, 2024 — Rated 7 out of 10 by V.E. The Grad Team
What could we do to improve?

Digital costs are way too high!!! Print was good but not great. I’d buy again though since it’s the only option

Report a concern   June 14, 2024 — Rated 10 out of 10 by D.W. The Grad Team
What do you like about our products and services?

Great photos and quick delivery!

Report a concern   June 14, 2024 — Rated 0 out of 10 by P.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I still haven’t received my order from you guys yet and it’s been almost a month

Report a concern   June 14, 2024 — Rated 0 out of 10 by T.F. The Grad Team
How did we disappoint you and what can we do to make things right?

As far and my daughter and I know, we haven't received a graduation photo.

Report a concern   June 14, 2024 — Rated 8 out of 10 by S.M. The Grad Team
What could we do to improve?

My only concern when recommending is the cost is high for students who are on tight budgets and don’t have parents to pay.

Report a concern   June 14, 2024 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

Great quality and good prices

Report a concern   June 14, 2024 — Rated 10 out of 10 by D.G. The Grad Team
What do you like about our products and services?

Ordering was super easy!

Report a concern   June 14, 2024 — Rated 8 out of 10 by J.H. The Grad Team
What could we do to improve?

The photo was priceless because it is very hard to get a smile in a picture out of my son and that was beautiful! The quality of the photo processing color was off.

Report a concern   June 14, 2024 — Rated 2 out of 10 by L.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture came out way too late and doesn’t look right it actually was very disappointing and I was excited to see the turnout

Report a concern   June 14, 2024 — Rated 4 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos weren’t very clear. They had a grainy quality.

Report a concern   June 14, 2024 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

The pictures were good quality and I received them quickly

Report a concern   June 14, 2024 — Rated 5 out of 10 by M.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures are nice and there was a lot of choices. However, the prices are way to high! I ordered 1 5x7 and it was almost $20 with shipping! I would have ordered a few more but I could not justify the price.

Report a concern   June 14, 2024 — Rated 0 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures are too expensive, the least you can do is gift a JPEG to a recent graduate who just spent roughly 200k on an education. Cant the school fund $25 per graduate to a grad team? Like come on guys $70 for a jpeg. I get it because people will just print photos on whatever they want for cheaper, but why you gotta rip off people that just spent hundreds of thousands of dollars.

Report a concern   June 14, 2024 — Rated 4 out of 10 by M.I. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture quality and price were fine. However, as with any mass-produced photos (like elementary school photos), the pace is too quick to check details. My son's tassel was behind his head. It would have been a quick fix. I bought the pictures because I wanted the memory, however, your company could make customers happier in the future if the photographer would just say "Hey fix your tassel"..

Report a concern   June 14, 2024 — Rated 5 out of 10 by B.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I tried to call the phone number provided numerous times because I had questions, but the phone number was never working. Since I thought the problem might be my phone, I asked other people to try it and they had the same result. This was the phone number that was provided in your email and/or texts.

Report a concern   June 14, 2024 — Rated 9 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Quality of photos

Report a concern   June 14, 2024 — Rated 2 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Most of the photo shots were good but the quality of the prints were terrible. One of my prints was very grainy and even blurry.

Report a concern   June 14, 2024 — Rated 1 out of 10 by M.K.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Restraint onntine to order

Report a concern   June 14, 2024 — Rated 10 out of 10 by M.D. The Grad Team
What do you like about our products and services?

Great photos. Easy ordering. Thanks!

Report a concern   June 14, 2024 — Rated 0 out of 10 by E.C. The Grad Team
How did we disappoint you and what can we do to make things right?

All of my pictures were blurry. They were awful and expensive. So disappointing

Report a concern   June 14, 2024 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Website easy to use and order.

Report a concern   June 14, 2024 — Rated 10 out of 10 by L.L.S. The Grad Team
What do you like about our products and services?

The pictures were great quality and exactly what I ordered.

Report a concern   June 14, 2024 — Rated 10 out of 10 by L.A. The Grad Team
What do you like about our products and services?

I am so happy that I had the opportunity to purchase picture and wish this had been available when my oldest graduated college. Different college, but still wish it had been available. They turned out fantastic.

Report a concern   June 14, 2024 — Rated 5 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos turned out great and there's lots of options to choose from so I would have given a 10. The prices were high so unfortunately I could only purchase one photo (which is more The economys fault for not wanting to pay employees what their worth while adjusting for inflation). Overall, I gave 10 for the photo quality and numerous options and a 5 for the price. Although it is the economys fault for not paying employees what their worth so they can afford things, businesses, especially ones that market to college students, should be responsible for adjusting prices to offset inflation. Not everyone's parents are loaded and able to buy everything for them.

Report a concern   June 14, 2024 — Rated 10 out of 10 by L.B. The Grad Team
What do you like about our products and services?

Good quality and quick delivery

Report a concern   June 14, 2024 — Rated 10 out of 10 by C.W. The Grad Team
What do you like about our products and services?

Great pics and super fast shipping!

Report a concern   June 14, 2024 — Rated 5 out of 10 by D.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were off center, cutting off part of my daughter's face.

Report a concern   June 14, 2024 — Rated 0 out of 10 by M.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too expensive for students already on a fixed income.

Report a concern   June 14, 2024 — Rated 7 out of 10 by M.B. The Grad Team
What could we do to improve?

Prices were good but picture was just ok not sure if it was my kid or the photographer lol


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