The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 18, 2024 — Rated 0 out of 10 by C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I already sent an email about the HORRIBLE PHOTOS and the HORRIBLE CUSTOMER SERVICE I received. I have seniors graduating in 2025 and 2026, as well and this year’s graduation pictures has me A THOUSAND PERCENT CERTAIN that i won’t purchased from this company again and i won’t recommend that any one i know use their services, either.

COMPLETELY EXPENSIVE TRASH.

Report a concern   June 17, 2024 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Quick turnaround emailing the pictures and great quality.

Report a concern   June 17, 2024 — Rated 10 out of 10 by R.S.R. The Grad Team
What do you like about our products and services?

I am amazed to see the pictures. Thank you for capturing some of the best & beautiful moments of my life.

Report a concern   June 17, 2024 — Rated 10 out of 10 by L.L. The Grad Team
What do you like about our products and services?

Great selections to view. Quick service and great photos.

Report a concern   June 17, 2024 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

You guys made it so easy to order! Thank you!!

Report a concern   June 17, 2024 — Rated 0 out of 10 by B.R. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered 2 5x7 and 2 8x10 photographs. The one 8x10 turned out very nice. The other 3 pictures were blurry. The background is more in focus than my daughter. I paid extra for the retouching and that was not done. I spent $98.75 for garbage!

Report a concern   June 17, 2024 — Rated 10 out of 10 by L.B. The Grad Team
What do you like about our products and services?

Nicely done.

Report a concern   June 17, 2024 — Rated 8 out of 10 by K.B. The Grad Team
What could we do to improve?

thought was a little pricey

Report a concern   June 17, 2024 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Thank you , it is beautiful memories .

Report a concern   June 17, 2024 — Rated 5 out of 10 by S.F. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are WAY TOO HIGH and should have allowed us to customize packages with at least 2 different poses. I did want a nice print of a couple of pictures, but prices were too high to try to purchase two separate poses or the digital downloads, but LOVED the magnet picture quality this year! Thank you because the picture coloring was WAY BETTER than last year’s (bought a magnet last year that color quality was very poor). Photos shots taken were FABULOUS and wished I could afford to have you print a regular size photo of several of the shots for a photo album…good job to the photographer! Hope this is helpful information for future families wanting to order from a momentous occasion. 👍

Report a concern   June 17, 2024 — Rated 2 out of 10 by S.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive to buy pictures!

Report a concern   June 17, 2024 — Rated 0 out of 10 by R.P. The Grad Team
How did we disappoint you and what can we do to make things right?

This is obviously a scam. I haven’t received my photos yet and no one has responded to my email.

Report a concern   June 17, 2024 — Rated 7 out of 10 by G.R. The Grad Team
What could we do to improve?

I didn't order retouched because I can't tell what they will look like. I wish the background was lighter in the photos and possibly even blurred. The pictures seemed to have a reddish hue or tinge.

Report a concern   June 17, 2024 — Rated 0 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was terrible. All of my other children’s grad pics have a nice picture of them receiving their diploma from the president, looking at the camera and close up. This was not the case with this.

Report a concern   June 17, 2024 — Rated 1 out of 10 by G.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The hard copy of the picture that I order wasn't that clear.

Report a concern   June 17, 2024 — Rated 1 out of 10 by J.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Way over priced. These are digital downloads. Even Disney photographers aren’t that high priced.

Report a concern   June 17, 2024 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

Great pictures!! Very short wait time for pictures’ arrival. Also I want to place a new order for a 5x7” picture. Please provide me the info. Thanks!

Report a concern   June 17, 2024 — Rated 0 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The copyright logo over the images went over my face so I couldn't tell that my eyes were half open. I paid $12 for an image I'm going to have to hide in a drawer because I look possessed.

Report a concern   June 17, 2024 — Rated 10 out of 10 by M.R. The Grad Team
What do you like about our products and services?

Everything was great

Report a concern   June 17, 2024 — Rated 10 out of 10 by A.Q. The Grad Team
What do you like about our products and services?

pictures quality great…

Report a concern   June 17, 2024 — Rated 8 out of 10 by R.T. The Grad Team
What could we do to improve?

While the overall quality of my picture was good, my tassel was across my face, something that must have happened as I walked to receive my diploma. It seems that a second click of the camera could have happened which would have allowed for a tassel free picture. Instead, the only option was to take the picture as it was or pay a fee to have it removed.

Report a concern   June 17, 2024 — Rated 0 out of 10 by R.E. The Grad Team
How did we disappoint you and what can we do to make things right?

pricing of digital downloads, responsiveness to customer inquiries

Report a concern   June 17, 2024 — Rated 10 out of 10 by K.J. The Grad Team
What do you like about our products and services?

Excellent pictures! You captured the expression on his face perfectly!

Report a concern   June 17, 2024 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

It was very convenient and easy to order.

Report a concern   June 17, 2024 — Rated 10 out of 10 by K.D. The Grad Team
What do you like about our products and services?

The photos are beautiful and your staff very professional.

Report a concern   June 17, 2024 — Rated 1 out of 10 by A.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were not good at all. The only picture of my daughter getting her diploma was framed so poorly that her feet are cut off and the rafters take up the top third of the frame so cropping isn’t even an option. The best shot of her walking off the stage was completely soft focused and not sharp at all so again I can’t edit to make it better. I purchased 3 digital photos for $100 and they are all pretty bad but they were the only way to get a memory of the day. Had I been able to get to the floor I could have easily gotten better photos with an iPhone.

Report a concern   June 17, 2024 — Rated 0 out of 10 by T.H.P. The Grad Team
How did we disappoint you and what can we do to make things right?

WE PAID A LOT OF MONEY FOR THIS PHOTO AND WE WERE ONLY GIVEN 1 OPTION OF PICTURES VERY DISAPPOINTED

Report a concern   June 17, 2024 — Rated 7 out of 10 by Y.R. The Grad Team
What could we do to improve?

More proofs

Report a concern   June 17, 2024 — Rated 1 out of 10 by L.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Super Expensive!!! We're graduating not winning the lottery!

Report a concern   June 17, 2024 — Rated 9 out of 10 by T.M. The Grad Team
What do you like about our products and services?

The ability to crop and adjust the image.


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