The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 2, 2025 — Rated 9 out of 10 by D.T. The Grad Team
What do you like about our products and services?

great pictures! awesome shots that really captured the moments

Report a concern   January 2, 2025 — Rated 10 out of 10 by T.T. The Grad Team
What do you like about our products and services?

great photography

Report a concern   January 2, 2025 — Rated 9 out of 10 by M.B. The Grad Team
What do you like about our products and services?

It was quick and easy

Report a concern   January 2, 2025 — Rated 0 out of 10 by G.D. The Grad Team
How did we disappoint you and what can we do to make things right?

obscenely expensive

Report a concern   January 2, 2025 — Rated 9 out of 10 by D.W. The Grad Team
What do you like about our products and services?

It was very easy, and the picture arrived very quickly.

Report a concern   January 2, 2025 — Rated 3 out of 10 by J.V. The Grad Team
How did we disappoint you and what can we do to make things right?

photo quality is very bad. I paid $100 for photos that aren't even 1mb of size. Disappointed!

Report a concern   January 2, 2025 — Rated 1 out of 10 by D.K. The Grad Team
How did we disappoint you and what can we do to make things right?

10 is the number I meant!! Great job

Report a concern   January 2, 2025 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

Very fast & affordable

Report a concern   January 2, 2025 — Rated 0 out of 10 by A.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Mississippi was spelled incorrectly on my pictures and I emailed the mistake,but nobody reached out to me.

Report a concern   January 2, 2025 — Rated 6 out of 10 by C.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Cost is really expensive for pics

Report a concern   January 2, 2025 — Rated 10 out of 10 by N.S. The Grad Team
What do you like about our products and services?

Great service, easy to order, came very quickly. I ordered a bunch of the 5x7 size. I’m very happy with the way they turned out.

Report a concern   January 2, 2025 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Oh my goodness, perfection on photos
FAST FAST delivery
Thank you so much for make this day special, with great photos

Report a concern   January 2, 2025 — Rated 10 out of 10 by W.S. The Grad Team
What do you like about our products and services?

You did great job love the way u did on my daughter and love all pictures

Report a concern   January 2, 2025 — Rated 10 out of 10 by T.T. The Grad Team
What do you like about our products and services?

Good pictures and easy to orde

Report a concern   January 2, 2025 — Rated 10 out of 10 by J.J. The Grad Team
What do you like about our products and services?

loved them

Report a concern   December 28, 2024 — Rated 10 out of 10 by L.R. The Grad Team
What do you like about our products and services?

Easy order

Report a concern   December 27, 2024 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Excellent quality photos and arrived in a timely manner.

Report a concern   December 27, 2024 — Rated 1 out of 10 by M.W. The Grad Team
How did we disappoint you and what can we do to make things right?

They do not package the photos very well to be protected. They do not put them in a strong cardboard sleeve, so they’re bent when they arrive. They’re not in plastic so when being mailed to rainy areas like mine, the photos got wet and I still haven’t received replacements.

Report a concern   December 27, 2024 — Rated 3 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Purchase a picture with the writing supposed to say B/S education degree and it doesn’t

Report a concern   December 27, 2024 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Great quality

Report a concern   December 27, 2024 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

I asked Michelle to crop picture so it was a head shot instead of full body.
She did a magnificent job.
I meant to call and thank her.
Thank you for sending survey to give me an opportunity to recognize her not only for excellent job she did on pics but unparalleled professionalism and courtesy in keeping me advised during process.
Excellent.
Thank you
Mike Kananaugh

Report a concern   December 27, 2024 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

Awesome job! Love the graduation pictures and video.

Report a concern   December 26, 2024 — Rated 10 out of 10 by M.L.C. The Grad Team
What do you like about our products and services?

Easy to go online and find the picture(s) and easy to order, and the picture was well packed for delivery.

Report a concern   December 26, 2024 — Rated 10 out of 10 by R.S. The Grad Team
What do you like about our products and services?

It was easy, efficient, and fast delivery.

Report a concern   December 26, 2024 — Rated 9 out of 10 by J.Q. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   December 26, 2024 — Rated 10 out of 10 by K.K. The Grad Team
What do you like about our products and services?

Professional

Report a concern   December 26, 2024 — Rated 10 out of 10 by K.F. The Grad Team
What do you like about our products and services?

Good photos. Quick turn around time!

Report a concern   December 26, 2024 — Rated 10 out of 10 by K.H. The Grad Team
What do you like about our products and services?

It was fast and seamless.

Report a concern   December 26, 2024 — Rated 5 out of 10 by B.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The team members were very pleasant.
However, the amount of quality of the photos that were sent to me left much to be desired.
There is no way to make it right, the ceremony is over.

Report a concern   December 26, 2024 — Rated 10 out of 10 by B.S. The Grad Team
What do you like about our products and services?

The pics were phenomenal even better than my senior class photos! The action shots were so great and they always made sure that we knew they were snapping pictures so I could smile. I absolutely love !!


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