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Customer Testimonials
The whole buying process went smoothly.
It was quick and easy
Quick and painless
Staff is great! Really a great experience.
Very friendly and easy to deal with
Work was completed
Once the parts were received
Trailer is working well.
The servie is always great....Jerry T. did a great job....
My concern was the purchasing process....I wrote in
but no one ever responded....
Thank you
Found me an rv same day
Wonderful staff!
This response is not necessarily for GRV but for the mobile tech that completed a recall and an awning issue.
Alvin Fox was the tech that made the repairs at Madison RV & Golf Resort.
Mr. Fox was accommodating however, his trouble shooting was lacking in that he overlooked the connection plug 🔌 for the front awning which was the cause for the intermittent operation of the awning. Instead, he cut the wire and replaced it with 18GA wire.
The problem was solved over two days. Mr. Fox committed to 0900 the next morning. He arrived 1.5 hours late without a text message.
My recommendation is an 8 on 10 scale.
Personalized sevice
Great team to work with
We got an appointment quickly. Our service advisor Megan was very good to work with. They do a complete inspection of the RV every time they service it. All issues were addressed and the one item required parts ordered and will be rescheduled for reoair
Tom, Shane and Warren have always been very good to us when our RV is in for service. They always make sure that everything is repaired correctly and that we are happy with the final outcome.
Delivery process was well organized, staff were friendly and able to answer questions.
Helpful, courteous service finding the right part.
The service center is convenient to my house. My serve advisor Frank was great, the pre inspection pointed out an issue with my awning that I would not have seen. They were also able to complete a couple other minor fixes for me. The work was done on time. When I picked up my RV Frank took the time to show me the work that had been done.
Every Staff member was so very nice and helpful.. thank you to all that helped us get our new 5th. Wheel..
Friendliness of staff and knowledge of products.
Everyone treated me like I was part of their family and all the work that was done was excellent
The price I paid for my Motorhome was great
Bobby Chanthaboury from internet sales did a great job locating what I wanted and it was close to where I live
Thomas my salesmen in Wixom did a terrific job
Taking care of my and Phyllis the finance manager was great taking care of my loan
Out of everybody I met at the dealer from the parts department to the store to the driver that picked me up to take me for my delivery appointment was great
General RV should be very proud of their employees
The friendly and professional people working there
Timely service, knowledgeable and professional staff and the friendly environment.
How we were treated. They showed us how to operate things and told us what is needed for a stress free camping life.
Ollie is an excellent service advisor and I would recommend him to anyone visiting the property
The communication is good and responsive.
Organized, great customer service, knowledgeable and friendly staff!
Everyone was professional.
I always enjoy dealing with General RV! Great people who take good care of their customers!
Jason and Shay were great, the entire experience was much more than we could’ve ever thought it would be. What a great group of people.
They went above & beyond helping me to figure out which RV I really wanted. Had changed my mind, went with another RV, change my mind again and went back to the original pick.