Customer Testimonials

Excellent service by Manuel Delgado in keeping me advised of progress of work being performed. Very responsive to my requests. Enjoyed working with him and look to doing so in the future.

Breanna was GREAT! She kept in touch throughout the repairs. Answered all my questions, and got back to me immediately when I called.

Everyone we dealt with was very professional and helpful, and very friendly. They were extremely helpful in making sure that our goals were met. It was obvious that their number one priority was customer service, and it showed! We would definitely recommend General RV to anyone looking for an RV!

Customer Service and communication

I was very well taken care of by my service agent.

Everyone was very knowledgeable and professional. They worked with us during our decision process by answering all of our questions professionally. The staff were very friendly during our time there. I will definitely go back for any RV needs that I may have. Thank you for a great experience while purchasing my RV.

Great service

The new service manager Andrew.

Got the work done

Everyone was very helpful and thorough in their explanations.

Service advisor Gage was extremely helpful and very professional throughout the entire process.
Also the prompt service at the time of the appointments with no BS..Just get it done attitude...Love it....Thankyou...

Follow through of service from West Chester PA to Jacksonville FL. General RV was helpful and inept of things all the way through and got us back on the road. Hats off to Sandy at General RV in Jacksonville, our service rep, for her diligence.

Everyone was nice

We have been going to General RV in Mt Clemens for many years and have always had great service. Christine, Walt, Laurie and Maddie have been the best for service and treat you like family.

I couldn’t be happier with my most recent experience with General RV. I had a tire break off my camper a half mile from the Wayland exit. I limped into General and they jumped into action. The parts they needed for the repair were on hand. We were back on the road in just an hour and 45 minutes. They over delivered and were so kind and offered helpful advice. I will definitely be back again.

Thorough and timely.

Everyone was very friendly and helpful

Working with the service rep, Chad, and the technicians. Chad kept me informed, and I appreciated the techs’ patience in answering my questions.

After understanding what were interested in, David showed us a floorplan we really liked that matched what we were looking for, and then some. We didn't feel rushed or pushed throughout the whole process. General was supportive of and cooperative with our independent inspector and promptly addressed a few small items found before we took delivery. Kevin in Finance suggested some add-ons but was not at all pushy when we declined. The delivery walk through was nicely done and not rushed, John did a great job and Oscar got us hitched us up. All my questions were answered and I felt completely comfortable and confident pulling away.

Tina was very helpful then the technicians Sam and Robert worked hard to resolve a difficult issue. All seems to be great now thank you.

The Service Manager was really a great guy.

Shannon in the service department was absolutely amazing keeping us informed and up to date with repairs to our RV. This was very important to us since we are first time owners and very apprehensive. Brady in the back stayed in contact with Thor for diagnostics, repairs, and parts replacement. We are very happy that we can get back on the road again.

Professional

Honest assessment of cost upfront. Listened to my concerns and directed upgrades that needed attention.

Matts customer service is amazing. Repairs were done on time.

Good experience. Good service

They did all of the tasks that I asked for and handled any issues swiftly and efficiently. I have been going there for many years. They are very kind people.

Everyone was helpful and friendly they helped us to get the RV we wanted . Thank you again !!!!

Allen was a great help. He was very professional, informational, and made sure my needs were met. Thank you@

Great service