Customer Testimonials

I’ve always had a good experience with Independence RV. There were a few communication hiccups on my last visit, but I can see the service manager is going the extra mile to clear things up. I trust Tom and his team will get it all sorted. I appreciate their dedication to customer service and look forward to keeping our solid relationship going. It’s nice to know I have Independence RV to depend on.

We had a great experience with general RV, what we like the best about the visit was there was no pressure from the sales agent. Large variety of travel trailers that were there made it easy to pick from. From start to finish the team was very professional and friendly. Definitely recommend going to general RV to look for your next experience before you even hit the road. We thank you guys for your service and the fun we will be having and in the near future. Steve & Patti.

My 2024 Newmar New Aire needed a few little warrantee repairs and General RV South Weber took care of them the same day I dropped it off. All staff were attentive and courteous to me. I felt valued as a customer. These are things that never would have happened at Draper.

My salesperson listened to my needs and showed me several options that would fit my situation. No pressure,just options

Associate was pleasant and helpful

Jason Hinckley was our salesman. He was professional, friendly and most importantly very knowledgeable about the RV industry. We were introduced to an RV we didn't even consider purchasing and found the deal of a lifetime!! Thank You General RV!!

Jimmy and Name removed

Great service
Lori was very buttoned up and the work was very well done

Process for scheduled inspection went smooth. Anthony was my point person

The service was excellent on repairing my driver side mirror. They even submitted it to insurance and payment.

Easy financing, great salesperson, informative and helpful for picking out and learning on our first rv.

There were problems with the rig when I picked it up, but when I brought it back to the dealership the following Monday, the technician was able to repair almost everything, and ordered the part he did not have.

The walk through the day I picked up the Thor Gemini 24JG was not as thorough as it should have been. I felt like the guy doing it was not completely familiar with my unit, and he also missed a number of things.

Everything

Quick assessment, parts order and repair.

Luke ordered the parts I needed.

The people were friendly. The pick up process could use some work as far as the wait time preparing your vehicle.

My sales person Dan Broat is the best. He put together a sweet deal for my wife and I now we're in a diesel pusher we never thought we'd be in. Jessica in finance and bill with the final walk through before delivery was awesome.

Wonderful experience...everyone was very accommodating....went beyond all expectations.

Everyone treated us so good. Our salesman Eric listened to our likes and dislikes to find use the perfect unit to fit our needs and budget. Everyone else were extremely kind and helpful. Such a great place and people.

I want to give a HUGE shoutout to Devon, the service manager. He knows how to do customer service the right way. He called me personally after hearing about some of my frustrations to get a better understanding of what I had been dealing with. He reviewed my situation, followed up with me, got me into a service bay and fixed my problem. He moved heaven and earth to make me a happy customer again…the same day we spoke! General RV needs more people like Devon. I’m very happy with my experience with Devon.

I enjoyed the services of all of the employees. Everyone was friendly, polite and helpful.

You took care of the problem

I would highly recommend Salisbury the service was great. They got on my lighting issues almost immediately.It took some time finding the short but it was taken care of.
Thank you
Doug

Staff was very friendly

The person that worked with us and service was incredible. His name is Matt. He was extremely helpful and in my opinion went above and beyond.

PJ was my service guy. Excellent job. Everyone there was very friendly. Will definitely tell anybody who wants a new camper. I appreciate that they make sure everything is perfect when you take delivery.

I liked the process for getting an appoinment and then the service coordinator was thorough in checking me about the repair issues I had. The work diagnosis to the lp system was finished with the regulator changeout and all applisnces using LP tested in less than 2 bilkable hours. Goid work.

Everyone is friendly and treats you like family. I was very comfortable being there waiting on my trailer.

Accommodating service leader and they got me in and out quick!!! Great team there.

Your technician did an excellent job and your Porters were courteous and professional

So this is our very first travel trailer and we had an awesome experience all around. Martin was our salesman and he was super helpful, very knowledgeable, easy to talk to, and never pushy. I actually originally picked out one trailer and changed my mind the next day after realizing it wasn’t the one I really wanted. I reached out to Martin and he had no problem making the switch—no pressure, no guilt, just understanding and great customer service. That meant a lot.

Samantha did our walk-around and she was fantastic—super friendly and really took the time to go over everything with us, answering all our questions.

Victor did our finances, he was also very helpful and informative answered all of our questions

Also want to give a shout-out to Chris and Bud in the service department. They were great—helpful, informative, and made sure we felt confident before leaving with our new trailer.

Everyone at General RV was friendly, knowledgeable, and made the whole process smooth and stress-free. We really appreciate the way we were treated and would definitely recommend them to anyone looking to get into RVing. Thanks again to the whole team!