Customer Testimonials

Friendly people, willing to help. Lots of stock

I was greeted when I walked in the door and I needed a leak in my on demand hot water heater. The service advisor wrote a work order and our RV was taken in immediately and the repair was completed in a very short time. I called to make an appointment and was told that it was a critical repair and to just bring it in. Very impressed.

All around the staff was great and Chirstina is Awesome.

For starters, General RV employers exhibited great communication skills. I received texts and voicemails about my updates and they were extremely patient while I took much longer to respond back to them; sometimes, I wouldn’t reach back out for a week which I know can be frustrating. So, their level of patience with my lack of communication was astounding.
Second, when my boyfriend went to pick up the trailer, he noticed the bed seemed low; therefore, our primary issue of the slide messing up the floor again seemed high. My boyfriend asked to speak with someone about this and the service guy took the time to show him the modifications which would greatly limit the issue. We ended up being very happy about the results after we were shown the modifications.
One downside is that our battery was left on in their care and we thought it would work after the drive home (being charged by the truck). However, the battery still does not work, but we don’t want to call yet because maybe our truck just didn’t charge it.
With this entire experience, I’m positive General RV would correct the issue if I mention something, no problem. So, it’s not truly a downside because I haven’t said anything and we need to further inspect the battery ourselves to make sure there’s nothing we can’t do about it first.
Overall, I’m extremely happy we decided to purchase our RV with General RV as they have made our first time RV ownership an easy transition. Great job General RV employees of Tampa!!

Sarah and Zack were great to work with. Very professional.

Upon arrival for my appointment I was treated very well by Samuel. He was very professional in making sure everything was taken care. The tech did a good job and Jeffery took me out to my RV to verify if all the repairs were done properly. Thanks to all!

No pressure. Very warm welcome environment and personal

Danny our service advisor is always courteous and well versed in the service being requested. The other service employees are great also. Service is performed in a timely fashion at a fair price.

A Truly Exceptional Experience at General RV in Huntley!

We recently brought our Grech Class B RV (Sprinter Van) in for a warranty repair and could not be more impressed with the outstanding service we received. From the moment we arrived, the entire team at General RV in Huntley went above and beyond to make us feel welcomed and cared for.

They were incredibly friendly, knowledgeable, and accommodating—every step of the process felt easy and stress-free. We were traveling with our three dogs, and not only did they allow us to keep them inside with us, but everyone there made a point to stop and say hello (and give some pets!). It truly felt like we were among family.

We were even able to take important work calls thanks to the comfortable environment. And the little touches made a big difference—fresh-baked cookies, pizza, filled fresh water tanks, and even letting us stay overnight while waiting for parts to arrive. The facility itself is neat, clean, and welcoming.

It’s rare to find this level of hospitality and genuine care. We adore this location and will absolutely be back. Thank you to the entire team at General RV Huntley—you’ve earned lifelong customers!

Special thanks to both Zac Calhoun (service advisor) and Thomas Hartman (Service Manager). These guys are PHENOMENAL. Ask for Zac and Thomas when going in for service.

Selection of units available, knowledge of personnel in sales, knowledge and skills of personnel in service department

Very comfortable shopping experience. No pressure to purchase. Very knowledgeable sales representative. Very generous and genuine sales manager.

the personalized attention and how everyone paid attention to my needs. I felt we were treated like family.

Friendly, helpful and professional

Our salesperson was the best and sealed the deal. He actually listened to our wants and needs without pressuring us to buy something that was not within our budget. We pretty much already knew what we wanted after visiting other dealerships. We would buy from him (Branden Ashley) again!

Sarah and Khassie were both exceptionally helpful and customer oriented. Both were knowledgable of their jobs. Khassie took the extra time to run out to the pick up lot to help me back under my trailer when I came to puck it up after service. Super job!!!!!! The South Weber General RV service department has a great process in place and excellent facilities. Obviously the General RV flagship!

The service staff is always so friendly and accommodating. They’re great!

Everyone from the person who greeted us at the door, to our sales rep, to the person that did our final walkthrough with us, was great!

We were also very impressed just walking through your service area, everything seemed very neat and organized.

Everyone we met was very polite and professional.

Would highly recommend General RV!!

All associates were polite, courteous and very knowledgeable.

I live in Palm Beach Gardens but contacted the Ft Pierce location for ordering a part that had to be ordered directly from the manufacturer. Tania in the parts dept picked up the phone immediately and was very responsive and helpful. Received my part quickly. The West Palm location never answered the phone or returned calls.

You are always willing to work with me on the price and you do a thorough check over the RV with us when we make a purchase. For these reasons even though I went to many other RV dealers. I came back to General RV to purchase my second RV.

Staff were all knowledgeable and kind. Facility was impressive. Motorhome was exactly has ordered.

The parts department manager at the birch run location is great.

The level of knowledge everyone has especially since we are newbies.

I have been having issues with MB and RV dealers getting the run around. This trip went as it should. And actually above and beyond which I greatly appreciated. I was able to stay night before in parking lot. Some issues needed more attention so parts ordered next day and they fit me in to get it done. I’m so grateful. Otherwise I would have 2 1/2 hours one way back home then back out again. Thank you so much !!!

Always kept me informed and work completed promptly.

KYC same day service

La atención con el vendedor fue excelente 👌
Con sr que conformó la inspección de RV fue muy amable

Everything was good

The young lady that was helping me went above and beyond. She went back to the store room rummaged until she found what I needed. I was at two other places before talking to general RV and neither one could help me.

I was impressed.

Had the CO alarm I needed and was back on the road in minutes and installed upon arrival at Boyne in just a few minutes with the easy instructions!!!
Thanks!