based on 985 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service and communication while my bike was in the shop for service.
Ski tuning was done quickly and well.
Heritage Bikes did a great job getting our ski/board equipment ready for the slopes. Their customer service is excellent.
Fast, knowledgeable response to cycling related queries
Friendly atmosphere in the store
Good selection of quality products
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Honesty, excellent service, knowledge of product, convenience, friendly service
Great customer service
All Staff are extremely friendly and accommodating, knowledge base is excellent as well! Definitely will be the only bike shop I service my family's bikes at.
Very Friendly and very knowledgeable staff
Super friendly helpful staff! Excellent customer service. They always have, or can get, what we need. Very happy they are doing snowboard tune ups now! A great local business!
Helpful friendly staff who know their products and brands. Experienced mechanics providing excellent servicing. Great service plan on new bikes. Their bike trade up program for children keeps it more affordable for children to ride good quality bikes as they grow. Great location with lots of parking.
Great service!
Friendly and helpful!
Local business!
Great, friendly, knowledgeable service. Always.
Awesome service, Super easy to deal with and very knowledgeable staff!
I’ll be returning for my next bike for sure!
The part I needed was installed fast, Peter was friendly and financially, I found the cost of the work to be quite fair. Fantastic, a 10 out of 10!!
Thank you.
I like the friendly, personable staff and that they know my name!
Amazing
I like the nice friendly atmosphere and the quality of the products.
Friendly, wonderful service. Got my bike back on the road with innovative outside-the-box thinking in a situation where many would have just said “we can’t get parts.”
Great staff and friendly service
Service was quick and the process simple. Friendly staff.
Attentive
to my explanation of the need for service.
Informative and polite
in explaining the service they would provide.
Timely
in the completion of the work.
Competent
in the work performed.
My experience was A1 from the first phone call, the multiple emails to support my need and when I picked up my two bicycles.
I strongly recommend this shop for their one point service.
Thank you to Julie, Pete and the rest of the team.
Fabienne
Julie and Peter are extremely knowledgeable about all aspects of biking. They are so friendly and helpful. It was a wonderful feeling buying my new bike there. I highly recommend this shop.
Peter and Julie - super friendly, knowledgeable and so helpful in helping me secure a new bike after mine was stolen, and explaining proper care and maintenance of my “new thing of beauty”!!!
Superior rating applies to the overall buying experience (road bike purchase), including: professionalism, knowledge of product(s), knowledge sharing, accessory recommendations applicable to real needs and most importantly - friendly, personal service. Thank you
Phil C.
Your nice people first and foremost that give back to the community. Your wrench work is great and you have top quality gear available.
Friendly service, great shop!
Service and the bike I rented was great.
Very nice and knowledgeable staff and felt safe with the Covid protocols.
From our first contact with owner Peter, we were impressed with his helpfulness, knowledge and expertise. Heritage is now our sole go-to bike outlet. Barry and Julia Winfield, Westport