based on 985 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great prompt service on my bike on short notice.
Good advice and options on a bike that I am looking on purchasing.
Thanks
Awesome service and awesome bikes!!
Excellent service with friendly people.
I respect your knowledge
I found it very expensive I always had bike maintenance completed by Sport X in Smiths Falls but they are closed now
I like the people that run the business! I also am happy that they deal with quality products and know their stuff. Have bought two e-bikes from them in the last couple of years and have not been disappointed with their service and certainly not with their bikes!
The service is courteous and prompt
You do your best to find the products I want. Your service is top notch! Your nice folks who support all things local.
Always great service and friendly staff. Great place to purchase a new bike and accessories. Very knowledgeable and honest.
Great bike. Excellent professional people to deal with.
Staff are amazing. They are courteous, helpful, knowledgeable, friendly with a sense of humor. They show interest in the client and listen to what the client wants.
Service was fantastic!! Very friendly and professional, both on the phone and in person. I will be back to shop when I have more time. You have some great products.
Expertise and friendliness.
One on one customer service, friendly and knowledgeable people. Very reasonable pricing...
Friendly professional service, quality bikes
Great service
Service is clear, excellent, and we enjoy the location. Found nice trails for the dog to walk on making our one hour plus drive to you even more value added
Love the entire Heritage Bikes team! So helpful, knowledgeable, friendly, and thorough.
The service is good.
Repairs are well done.
Good range of products and helpful staff
Great selection and service. Even better staff🚲
Took lots of time with us.
Great suggestions
Great knowledge of merchandise.
Very happy atmosphere.
The service we received at Heritage was second to none. Peter was very kind and gentle when working with daughter,( a tentative cyclist) to chose a bike. We would definitely recommend Heritage Bikes.
Your staff treated us like we were family! We were never felt rushed, options were explained, and the products are priced to match the city as well as good quality. We were VERY impressed with our experience and will shop here again.
Just a little disappointed with my last service, but we talked about it already
Fantastic service and they don’t try to oversell!
Top notch service and products! Will come back for all of my biking needs. 👍
Great vibes and great service! what more could a customer want ?
Local
Very prompt , friendly service. They really helped me out , with very short notice.
So very.much appreciated. Thanks again.
I was out riding the next day without a problem.
Sheila.