based on 985 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I can't give a 10/10 based on only two brief visits to Heritage Bikes, but my experience so far has been extremely positive.
Very helpful, friendly, knowledgeable, the best customer service one could wish for!
Great job truing my wheel. Thank you!
Friendly knowledgeable
Wonderful story with excellent, knowledgeable service. Very personable staff who provide service specific to your needs. Highly recommend this store, but alas it is closing down.
I really appreciated their personal attention to service and reliability. The product I ordered fulfilled my expectation. Thanks to Heritage Bikes!
Knowledgeable and friendly people
Great service and products!
Amazing customer service! Knowledgeable, attentive, honest and friendly. Arrived at the store shortly after hours they opened it and provided service with a smile…wow! Got a great deal on a bike but it was the info and support with the purchase of a helmet that
was most impressive. Safety is priority! Just a nice getaway from the everyday. Thank you 😊
Excellent service. Staff knowledge and friendly.
I appreciate advice over the phone, and the ability to talk with the technicians. Everything needed to tune up my bike was clearly explained and I could make choices along the way. I always choose Heritage over the city shops. Thank you!
Care in customer service.
Very knowledgeable about the sport, the products and the area. Very personable and accommodating.
The staff at Heritage bikes are friendly, helpful and well informed. They never tried to upsell us, showing us only things that fit our needs and budget. We are big fans!
Had my bike to Peter for a needed tune up. After getting it back it was like riding a new bike again.
The location of the bike shop is super convenient, the staff genuine and service minded, and the bikes and accessories are all there. I’m super excited about my new TREK e-bike. My only regret is I didn’t buy it until November and the season/weather now limits my activity. I plan to ride locally in the winter on better days if at all possible. Thank you to the operations of Heritage Bikes in Perth. Merrily.
Great service. Friendly knowledgeable staff
Always friendly advice and excellent service on my bike. They take time to explain and communicate. Definitely a good asset to our community!
Good products, easy online shopping experience and friendly and efficient customer service.
High quality
Extremely personal
Knowledgeable
Service was prompt and extremely courteous. Everything was explained when a left my bike, and when I picked it up. Good communication.
The service is excellent! Staff and owners are genuinely friendly and very knowledgeable.
Very friendly service and personalized in all ways . First name removed and Debra Last name removed Thankyou.
Friendly staff. Always willing to answer questions, offer advice, options. Feels like part of the community.
Knowledgeable and friendly service at fair pricing.
The service is the absolute best! Family owned and you can feel the good vibes when you walk through the door. They know their stuff! I bought the best bike there 2 years ago and am so happy!
Skilled and friendly service! Thank you
Excellent communication, quick response to enquiries. Website is easy to navigate.
Brought my 2 e bikes in for fall service lately and it was handled like pros / very impressed with everything . Highly recommended thanks
Good Service!!