Customer Testimonials

I liked having a technician go over my bike while I was there to explain what was needed and why. The result was a completely renewed ride, exactly what I was looking for and at a fair price

Very helpful on products for beginners.

Thoughtful help in everything from purchasing a bike to solving a knotty mechanical problem

Really nice. Noah I explained how to use the products and recommend a tool.
Great service!

Great service, always helpful

Kaye was great!

Everyone is so friendly and helpful here. This is by far my favorite local bike shop.

Friendly knowledgeable service.

Honestly, I just got a really good deal on some stuff due to end of season close out. So it was a very positive experience. The guy assisting us was very helpful and friendly, and seemed to know quite a bit about everything in the shop. Overall, his service made us feel welcomed and like we were in good hands with respect to our cycling needs.

Timely and friendly

I just like them.

Friendly, knowledgeable staff! Quick turnaround!

Exceptional service sales and follow up

Noah is the greatest! I have walked in for minor repairs twice and he is so friendly and helpful and fixed my bike on the spot. Employees like Noah aren’t easy to find. Give him a raise!

I will buy my next bike from freewheel!

Great customer service!

It's been less than a week since I picked up my custom-built gravel bike, and I've already recommended this Freewheel shop to my cycling network, so yes, I think this is a first-class bike shop!

I did a lot of prep work with Aaron who helped guide me through the amazingly technical and complex jargon and choices, ending up with a lovely gravel bike of my dreams (or at least, within my budget). I never felt pressured, let alone looked down upon for my lack of knowledge, yet at the same time Aaron would provide his opinions and what has worked for him as a long-distance bikepacker. To top it off, Aaron went above-and-beyond to help get everything I wanted to fit and be readily accessible in a tight cockpit with well thought out designs and tricks.

Even though I'm on the other side of the Twin Cities I know that I'll be back to take advantage of the skill of Aaron and his staff.

Great service!

Great service! Listened to my goals and determined a great fix to my bike light accessories that exceeded my expectations

Great sales staff and mechanics

Great service and they went above and beyond letting me take a display item and replacing it when they got a shipment in.

Also gave me advice on brands.

Knowledge of what they are selling and making smart recommendations

Good , quick knowledgable sales staff

Had what I was looking for and staff was helpful

service was great, friendly!

Very friendly staff, helped me find what I needed and also got some great advice about the bike packing trip I was planning.

I appreciate the support provided by the team in ordering my new tire.

Exceptional service! Made me feel welcome as soon as I walked in the door. Fixed my flat tire on the spot and when I asked if I could watch while he did it so I could learn how it's done, he accepted and was so nice about it and taught me how to do it! Pretty awesome spot! Thank you for your service!

Freewheel has the locations and the LBS touch! The Fanatic discount is the bomb

Very attentive and helpful

Very happy with the help I got choosing a new bike (and shoes). I had a lot of questions, and wasn't even sure what I was looking for, but Noah helped me narrow down the options and find the right bike for me. I've been biking around the Twin Cities for decades, but I sometimes feel out of place in bike stores. Not the case at all at Freewheel. I felt right at home and will happily return for any future cycling needs.