Customer Testimonials

Customer service was exceptional!!

Patrick’s expertise and knowledge made our experience pleasant and quick!

Thank you Patrick!!

Fast and courteous!

Salesperson was knowledgeable and thoughtful while interacting with my 11 yo daughter. He was able to work with her to find the bike she was comfortable with so much so that we ended up buying additional bikes for the rest of the family. It was an all-around pleasant experience!

Really good attention from the staff

Patrick did a great job replacing my bottom bracket! I also really appreciate that Freewheel did not mark up the cost of the parts that were needed to fix my bike. In fact, with the fanatics discount factored in, the cost for the parts was less than what I would have paid on my own.

Came through

Fast and attentive service.

Very helpful staff.

Knowledgeable and friendly staff. Willingness to work in small projects on a can-do basis. Good source of advice on products and bicycle routes.

got some spoke cut in 10 minutes after walking in.

They had the bike rack in stock and explained how to use it. I was out of the store in just 5 minutes.

When I brought my bike in the staff were very helpful and explained things well when inspecting the bike.Bike was returned in pristine condition after level two package. Rides like new! I recommend freewheel for all my tune up and repair needs.

Quality staff, fair pricing.

Great items in store. The sales staff that worked with us was excellent!

Great, fast, friendly service. Looking forward to doing more business with Freewheel!

sales staff were friendly and helpful.

Everyone is always very friendly and knowledgeable!!!!

The service from Sebastian Hoiland was superb. Great kid—very knowledgeable and respectful.

Quick, friendly service, always check to see if there's anything else that can be done.

It worked and was easy to install! Your staff was friendly and your shop was cool after a hot walk over to you.

Excellent products along with superb customer service. This one stop shop is a biking community, and one of my new favorite places to visit.

Friendly and knowledgeable service

The person who provided the service (Aaron?) was very courteous and knowledgeable. Explained what he thought might be the issue and discussed repairs.

Great staff, good inventory and locations.

When my bike breaks in ways I cannot fix myself - I turn to Freewheel, and you always come through for me.

Friendly and helpful staff. No pressure to buy, but also not snobby like some bike shops

The bike repairs have our bikes running so much smoother now!

Very helpful and polite

Everyone is kind, helpful, and labor prices are reasonable. Decent selection of parts but the real draw for my partner and I are the quality of care, expertise, and flexibility the staff have when we have a project in mind. Favorite spot for service in the cities. They’ve also been helpful in ordering parts for builds if they don’t have it in the shelf.

Attentive, friendly, informed and unpretentious service