- Phone: 6515059091
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Customer Testimonials
Friendly and knowledgeable
All of their customer service reps on the floor are really helpful! I'm new to biking & they explained everything I was asking about. Really helpful.
We wanted to gift my custom carbon bike to my son and his girlfriend, but we live fifteen hours away, and it was going to be a bit before we could get up there to personally deliver it. Thankfully, we were able to have it packaged and shipped to Freewheel where it would be reassembled and safety checked for riding. Aaron was awesome! He explained the process and put my mind at ease! The bike arrived at Freewheel on Wednesday morning and by 4 pm, it was reassembled. He even had the shop call my son to surprise him! My son picked it up and then surprised his girlfriend with the bike. All in all, Freewheel was friendly, efficient, and helped this mom carry out an awesome surprise!
Good selection of products and friendly, helpful service.
Quick friendly service!
Had what I needed, ordered, picked up the part. Very easy all around. Also appreciate that you support MCA and the St Paul MTB teams.
Helpful, knowledgeable, always friendly service.
FW is always well stocked and staffed with helpful and competent employees. Always a pleasant experience
Everyone in the store is super friendly and trustworthy. Also, service has good turn around times and fair prices for quality parts.
Great service and thank you for helping us out. Another bike shop said my bike was ruined and you proved them wrong for a minor investment Thank you!
Everything
Patrick is great! Really appreciate his demeanor and customer service.
Good selection of accessories, quality bicycles, informed sales people, easy to work with, excellent repair services.
Excellent customer service. Before I'm ready to buy, when making a buying decision, and long after the sale, the service has always been great.
Very prompt repair work. They exceeded my expectation and their estimated time of completion.
Great choices
Excellent explanations
Ability to find what you need
Honesty
Integrity
Passion for bikes
Customer Service
Kay and Aaron were both very informative and helpful, made what was a tough decision on what to get easier!
VERY HELPFUL FRIENDLY TECHIES
Always so friendly and helpful.
Helpful and knowledgeable staff
Very helpful employees and quick service
Always friendly service - and good advice
Absolutely awesome employees, with some of the best customer service I've ever encountered! Example: My wife and I walked to your Grand Ave location to pick up her bike, along with our big dog and our grandson in a baby carriage last week - only to find we arrived about 20 minutes before the store opened. We wondered how to kill the time before the store opened (knowing the 6 month old could be crying soon), only to be welcomed by an employee who saw our situation and took care of us (including "Buddy," who got a dog bone!)
That type of customer engagement is just an example of how we're treated every time we stop in.... and your repair work is top notch, too!
Great staff and beautiful store!
Aaron went out of his way to find me a road bike helmet with a fidlock chin buckle. Noah made sure it fit properly and Sebastian gave his approval. Grand Ave customer service is UNSUPASSED!!!
Sebastian was awesome and helpful! Aaron was great too! Both took the time to help us figure out the right bikes to get and answered all of our questions.
I was so impressed with the shop.
Erin and Sebastian were so nice and gave me loads of information.
They treated me like a friend, not a customer.
Excellent products, staff, and service!!!
The gal worked with me was very helpful , knowledgeable and friendly. She put the part on my bike that she’d set aside for me to purchase. She a great asset to your store and I hope she is paid what she’s worth in customer care! 😃👍
The products are of food quality and the staff was knowledgeable and helpful.