Customer Testimonials

Friendly, knowledgeable, very fair cost-wise

Great customer service.

Fantastic knowledge and customer care by all.

Great customer service. The technician not only changed my flat tire on the spot, but gave me a lesson on how to do it myself.

Aaron at the St Paul store was outstanding. He helped with my purchase of a Garmin computer, listened to my concerns on a pump I had previously purchased, and got me signed up for the rewards program that saved me money on the Garmin purchase.

Staff is awesome and super helpful and accommodating

My situation was a bit out of the ordinary. I live in Up State New York (near Syracuse), and I wanted to purchase a bike for my granddaughter, who lives in Berkeley, California and just started the 1st year at Macalester today. I started my research in March when I contacted an old friend and biking enthusiast who lives in Saint Paul. He referred me to Freewheel Bike Grand. I spoke with a staff person by the name of Kay, and she gave me terrific advice. After gathering information on options, I went out to CA and discussed options with my granddaughter and took her to a bike shop in Berkeley that specializes in Trek bikes. I placed the order on June 15 with Aaron Ehlers, and he did a terrific job. In subsequent calls to Freewheel Bike Grand I talked with several employees about possible additional purchases for the bike, but ended up deciding my granddaughter could make those decisions on site once in Saint Paul. I called a few days ago and was fortunate to speak with Aaron again. He remembered me and my special situation and was most helpful. He promised to have the bike and paid for equipment ready for delivery when my granddaughter called for delivery. Aaron told me about the benefits of the Freewheel Fanatics Club membership, and I bought one. I spoke with my granddaughter yesterday, and she had spoken with Aaron to arrange delivery after she settles in at college. Great service! Thank you.

Clicking on the 10!!

The products are of food quality and the staff was knowledgeable and helpful.

Friendly and knowledgeable

All of their customer service reps on the floor are really helpful! I'm new to biking & they explained everything I was asking about. Really helpful.

We wanted to gift my custom carbon bike to my son and his girlfriend, but we live fifteen hours away, and it was going to be a bit before we could get up there to personally deliver it. Thankfully, we were able to have it packaged and shipped to Freewheel where it would be reassembled and safety checked for riding. Aaron was awesome! He explained the process and put my mind at ease! The bike arrived at Freewheel on Wednesday morning and by 4 pm, it was reassembled. He even had the shop call my son to surprise him! My son picked it up and then surprised his girlfriend with the bike. All in all, Freewheel was friendly, efficient, and helped this mom carry out an awesome surprise!

Good selection of products and friendly, helpful service.

Quick friendly service!

Had what I needed, ordered, picked up the part. Very easy all around. Also appreciate that you support MCA and the St Paul MTB teams.

Helpful, knowledgeable, always friendly service.

FW is always well stocked and staffed with helpful and competent employees. Always a pleasant experience

Everyone in the store is super friendly and trustworthy. Also, service has good turn around times and fair prices for quality parts.

Great service and thank you for helping us out. Another bike shop said my bike was ruined and you proved them wrong for a minor investment Thank you!

Everything

Patrick is great! Really appreciate his demeanor and customer service.

Good selection of accessories, quality bicycles, informed sales people, easy to work with, excellent repair services.

Excellent customer service. Before I'm ready to buy, when making a buying decision, and long after the sale, the service has always been great.

Very prompt repair work. They exceeded my expectation and their estimated time of completion.

Great choices
Excellent explanations
Ability to find what you need
Honesty
Integrity
Passion for bikes
Customer Service

Kay and Aaron were both very informative and helpful, made what was a tough decision on what to get easier!

VERY HELPFUL FRIENDLY TECHIES

Always so friendly and helpful.

Helpful and knowledgeable staff

Very helpful employees and quick service