Customer Testimonials

Excellent products along with superb customer service. This one stop shop is a biking community, and one of my new favorite places to visit.

Friendly and knowledgeable service

The person who provided the service (Aaron?) was very courteous and knowledgeable. Explained what he thought might be the issue and discussed repairs.

Great staff, good inventory and locations.

When my bike breaks in ways I cannot fix myself - I turn to Freewheel, and you always come through for me.

Friendly and helpful staff. No pressure to buy, but also not snobby like some bike shops

The bike repairs have our bikes running so much smoother now!

Very helpful and polite

Everyone is kind, helpful, and labor prices are reasonable. Decent selection of parts but the real draw for my partner and I are the quality of care, expertise, and flexibility the staff have when we have a project in mind. Favorite spot for service in the cities. They’ve also been helpful in ordering parts for builds if they don’t have it in the shelf.

Attentive, friendly, informed and unpretentious service

Great Service even help getting through door.

Great service!

You’re People went the extra mile to make sure I got what I needed at a reasonable cost. Appreciate everything you did it.

Bike selection and service. Location is excellent for me!

Staff was friendly and the gloves I bought are what my dad calls the best present ever.

Friendly service. Counseled to the appropriate part/service not the most expensive.

M.R.C.
Minneapolis

Staff were great.

Very friendly, helpful staff. I brought in a wheel with a flat tire to purchase a new tube and tire, and while we were talking the young man not only showed me the trick to getting the old tire off a mountain bike rim, he installed the new tube and tire and had it ready to go for only an extra 10 dollars!

The technician was very polite and when the problem I initially cam e in for, turned out to be more complicated, he explained all the available options to me.

Very responsive and friendly!

Great customer service in thoroughly explaining the biking shoe to a beginner. Very friendly and helpful!

I love my new bike. Sales people at both stores were helpful, knowledgeable, and courteous. Service was swift and professional.

Great customer service! Always willing to take care of any biking concerns on a very timely basis! My go-to bicycle shop in the Twin Cities!

Good friendly, helpful staff!

Appreciate the honest interactions with the sales and maintenance team; i don't feel like i'm constantly trying to be upgraded, but rather they are listening to what i need and responding. i also think they have a variety of cycling experiences. the representation of women working there is also great.

I've never had a bad experience while visiting the location. I am always greeted by a staff member and if I have questions, someone is available. Thanks!

The tech that helped us was knowledgable and thorough.

The team is always extremely knowledgeable and friendly. They have been outstanding getting us ready for our long rides with great equipment and tips.

Great products. Great customer service. Timely. Great value. Would strongly recommend.

Patrick Knox. I keep coming back to freewheel cause he takes exquisite care of my bikes and does not treat me like a sales target. The other personal at the st Paul locate are also lovely, but Patrick is my guy.