Customer Testimonials

Honestly, I just got a really good deal on some stuff due to end of season close out. So it was a very positive experience. The guy assisting us was very helpful and friendly, and seemed to know quite a bit about everything in the shop. Overall, his service made us feel welcomed and like we were in good hands with respect to our cycling needs.

Timely and friendly

I just like them.

Friendly, knowledgeable staff! Quick turnaround!

Exceptional service sales and follow up

Noah is the greatest! I have walked in for minor repairs twice and he is so friendly and helpful and fixed my bike on the spot. Employees like Noah aren’t easy to find. Give him a raise!

I will buy my next bike from freewheel!

Great customer service!

It's been less than a week since I picked up my custom-built gravel bike, and I've already recommended this Freewheel shop to my cycling network, so yes, I think this is a first-class bike shop!

I did a lot of prep work with Aaron who helped guide me through the amazingly technical and complex jargon and choices, ending up with a lovely gravel bike of my dreams (or at least, within my budget). I never felt pressured, let alone looked down upon for my lack of knowledge, yet at the same time Aaron would provide his opinions and what has worked for him as a long-distance bikepacker. To top it off, Aaron went above-and-beyond to help get everything I wanted to fit and be readily accessible in a tight cockpit with well thought out designs and tricks.

Even though I'm on the other side of the Twin Cities I know that I'll be back to take advantage of the skill of Aaron and his staff.

Great service!

Great service! Listened to my goals and determined a great fix to my bike light accessories that exceeded my expectations

Great sales staff and mechanics

Great service and they went above and beyond letting me take a display item and replacing it when they got a shipment in.

Also gave me advice on brands.

Knowledge of what they are selling and making smart recommendations

Good , quick knowledgable sales staff

Had what I was looking for and staff was helpful

service was great, friendly!

Very friendly staff, helped me find what I needed and also got some great advice about the bike packing trip I was planning.

I appreciate the support provided by the team in ordering my new tire.

Exceptional service! Made me feel welcome as soon as I walked in the door. Fixed my flat tire on the spot and when I asked if I could watch while he did it so I could learn how it's done, he accepted and was so nice about it and taught me how to do it! Pretty awesome spot! Thank you for your service!

Freewheel has the locations and the LBS touch! The Fanatic discount is the bomb

Very attentive and helpful

Very happy with the help I got choosing a new bike (and shoes). I had a lot of questions, and wasn't even sure what I was looking for, but Noah helped me narrow down the options and find the right bike for me. I've been biking around the Twin Cities for decades, but I sometimes feel out of place in bike stores. Not the case at all at Freewheel. I felt right at home and will happily return for any future cycling needs.

Friendly, knowledgeable, very fair cost-wise

Great customer service.

Fantastic knowledge and customer care by all.

Great customer service. The technician not only changed my flat tire on the spot, but gave me a lesson on how to do it myself.

Aaron at the St Paul store was outstanding. He helped with my purchase of a Garmin computer, listened to my concerns on a pump I had previously purchased, and got me signed up for the rewards program that saved me money on the Garmin purchase.

Staff is awesome and super helpful and accommodating

My situation was a bit out of the ordinary. I live in Up State New York (near Syracuse), and I wanted to purchase a bike for my granddaughter, who lives in Berkeley, California and just started the 1st year at Macalester today. I started my research in March when I contacted an old friend and biking enthusiast who lives in Saint Paul. He referred me to Freewheel Bike Grand. I spoke with a staff person by the name of Kay, and she gave me terrific advice. After gathering information on options, I went out to CA and discussed options with my granddaughter and took her to a bike shop in Berkeley that specializes in Trek bikes. I placed the order on June 15 with Aaron Ehlers, and he did a terrific job. In subsequent calls to Freewheel Bike Grand I talked with several employees about possible additional purchases for the bike, but ended up deciding my granddaughter could make those decisions on site once in Saint Paul. I called a few days ago and was fortunate to speak with Aaron again. He remembered me and my special situation and was most helpful. He promised to have the bike and paid for equipment ready for delivery when my granddaughter called for delivery. Aaron told me about the benefits of the Freewheel Fanatics Club membership, and I bought one. I spoke with my granddaughter yesterday, and she had spoken with Aaron to arrange delivery after she settles in at college. Great service! Thank you.

Clicking on the 10!!